Cut-4-U

I am rejecting this response because: I obviously don't have a stylist in town yetI told the employee I wanted a spiral permShe said she could use different rodsI asked if it would still look like a spiral perm cause If not I would go somewhere elseShe said the rod didn't matter it was the way it needed to be wrapped and she could do a spiral perm without the spiral rodBeing that she was a professional I said okay and trusted her being that hair is suppose to be her expertiseObviously I was lied toI did not wash my hair at all and went in the next day to show the supervisor how it lookedIt was not curly like I had askedThis response has not at all address what really happenedI deserve a refundI was mislead and put my trust in the wrong personThis response just goes to show how badly this business is ran, by their refusal to give a refund

I apologize for the delay in my response
As I understand it, Ms*** came in looking for a spiral permThe stylist told her she didn't do spiralsMs *** was a waand didn't want to come backWhy didn't she go to her stylist? Ms***'s has long hair and she has had
perms before, therefore she should have known the differenceThe stylist ended up perming Ms***'s hair after telling it's not going to be a spiralAccording to Ms***, her her was wavy not spiral (curly)
The tightness (size of curl) depends on the rod being usedThe bigger the rod, the bigger the curl (wavy)The longer the hair the more you need a bigger rod to get all the hair on the rodA spiral is very long so you can wrap a lot of hair on a small diameter rod (tighter curl)The longer the hair, the more weight pulls the curl down stretching the curlIt is advisable to trim your hair after a perm it help with the weight
damages hair, they break down the hairs integrity
After a perm you are not suppose to wash your hair for hoursYou are supposed to pick your hair and not comb or brush itMs*** was aware of this.
Sincerely,
Cut-4-U
*** ***

Review: I went into this establishment to get a spiral perm. I've have had them previously, and I know how well my hair does with them. It had been some time since my last one, and the lady who did my hair was really nice; and I really enjoyed her company. When my hair was finished I thought maybe it didn't look super curly like it was supposed to cause it was went, and very long. I asked the woman who had done my hair why it wasn't very curly. She said when it starts to dry it will lift. Against my instincts, I said okay. She was the professional, and I am not a confrontational person. When my hair was dry nothing had changed. Everyone I ran into that I knew asked me if I had braided my hair to get the wavy look. That's how "not" curly it was. I was upset and asked for a refund. I felt lied to. It was suggested I cut my hair to maybe try and help lift it. I refused. I talked to other licensed beauticians and through my conversations with them I confirmed that it shouldn't be necessary to cut my hair. I asked for a refund and was told to call back when the supervisor got in. When I came in to talk to her in person. I was told it was up to the corporation to get a refund and I wrote out my complaint. I called again, and she said it was up to the owner, that he had taken my information and he would call me. I called again, and again with no reply from the owner. When you spend $100 on your hair, it should look so good it would be hard to pry yourself out of the mirror cause you love it so much. I got my hair permed July 2nd. I still have yet to get a refund, or hear back from anyone regarding my situation. I am unsatisfied, to say the least. I have contacted them many times, and to top it off my hair has fallen out almost completely and is now almost straight.Desired Settlement: I would like a full refund of $100.

Business

Response:

I apologize for the delay in my response.

As I understand it, Ms. [redacted] came in looking for a spiral perm. The stylist told her she didn't do spirals. Ms [redacted] was a walk-in and didn't want to come back. Why didn't she go to her stylist? Ms. [redacted]'s has long hair and she has had perms before, therefore she should have known the difference. The stylist ended up perming Ms. [redacted]'s hair after telling it's not going to be a spiral. According to Ms. [redacted], her her was wavy not spiral (curly).

The tightness (size of curl) depends on the rod being used. The bigger the rod, the bigger the curl (wavy). The longer the hair the more you need a bigger rod to get all the hair on the rod. A spiral is very long so you can wrap a lot of hair on a small diameter rod (tighter curl). The longer the hair, the more weight pulls the curl down stretching the curl. It is advisable to trim your hair after a perm it help with the weight.

damages hair, they break down the hairs integrity.

After a perm you are not suppose to wash your hair for 48 hours. You are supposed to pick your hair and not comb or brush it. Ms. [redacted] was aware of this.

Sincerely,

Cut-4-U

Consumer

Response:

I am rejecting this response because: I obviously don't have a stylist in town yet. I told the employee I wanted a spiral perm. She said she could use different rods. I asked if it would still look like a spiral perm cause If not I would go somewhere else. She said the rod didn't matter it was the way it needed to be wrapped and she could do a spiral perm without the spiral rod. Being that she was a professional I said okay and trusted her being that hair is suppose to be her expertise. Obviously I was lied to. I did not wash my hair at all and went in the next day to show the supervisor how it looked. It was not curly like I had asked. This response has not at all address what really happened. I deserve a refund. I was mislead and put my trust in the wrong person. This response just goes to show how badly this business is ran, by their refusal to give a refund.