Cut Right On Site

Monday, September 28, 2015After receiving our flyer, Mr [redacted] contacted us, “CutRight on Site” for our serviceAfter contacting us we, the team with “CutRight on Site” and this customer agreed that the service would be performed onSeptember 18, Mr [redacted] stated that we could come any time duringFriday, September 18, 2015, this conversation took place via phoneAs the dayto complete his yard work approached, we decided to contact him via phone totell him we were about to go to his residence to complete our service for thedayWhile speaking on the phone, it was asked of Mr [redacted] to sign ourpayment agreement to ensure that we will get paid for our service the day ofand there is no confusionMr [redacted] refused to sign our payment agreement.In a way to make him feel more comfortable, he asked for “Cut Right on Site” tosend him an invoice instead to his personal email showing the services thatwill be done and the final costAs part of our neighborhood service we ask butnow require customers to sign a payment agreement (this is not acontract it is simply stating the jobs that will be performed and the cost thatis advertised on our flyers)Mr [redacted] then had an invoice sent to his personalemail as requestedWe really do value our customers and their opinionsWe hadfull trust in this customer and felt that Mr [redacted] not signing a paymentagreement insignificant and proceeded with caring for his lawn the same dayThroughoutour service, we constantly checked our email to see if there was any responsewhat so ever to the email we sent Mr [redacted] to ensure that he saw theinvoiceWe did not get a response to our invoice but we were still hopefulthat Mr [redacted] did see our invoice which also stated that our servicesneeded to be paid the time of serviceWe arrived to [redacted] **, [redacted] at 3:p.mand realized soon after that more work neededto be done to finish the work and for it to look professional, such as raking,leaf blowing, and bagging of leaves and sticks which is not included in the$Basic Package that Mr [redacted] orderedWe did the most work to ensurehe was pleased in the work and even have before and after photos of the hardwork and time we put into this propertyAfter service was completed and beingthere for most of the day, we sent Mr [redacted] the pictures he requested inresponse he said “tyLooks great” and to also notify him that the service wascompleted and ask him if he wanted to come by and do a walk through to ensurethat he liked our workMr [redacted] then responded that he was out of stateand couldn’t do a walk throughIn response to that statement, we asked howpayment was going to be done, he abruptly told us to send him an address for acheck to be sent and hung up the phoneWe then texted him after the phone calland texted him the address to send the check, but also told him that in theinvoice it states that monies needed to be paid the time of serviceHe askedus to then make a [redacted] account so he can transfer the money so we could receivethe money the same day as expectedWe didn’t receive a response at all by textor call after we told Mr [redacted] in text that we made a [redacted] account as Mr[redacted] had suggested; after our email is when we finally received word backfrom Mr [redacted] We didn’t receive the payment until very late at night andthe money did not transfer out of [redacted] for days which was very inconvenient.It would have been preferred that he told us that he was leaving out of thestate prior to yard work and we would have fit our schedule around hisThiswould have prevented this issue and made for a better outcomeWe never threatened,harassed, or did anything illegal to or against this customer or any of ourother pleased customers, we were simply trying to collect monies owed for theservice rendered

Monday, September 28, 2015After receiving our flyer, Mr. [redacted] contacted us, “CutRight on Site” for our service. After contacting us we, the team with “CutRight on Site” and this customer agreed that the service would be performed onSeptember 18, 2015. Mr. [redacted] stated that we could come any...

time duringFriday, September 18, 2015, this conversation took place via phone. As the dayto complete his yard work approached, we decided to contact him via phone totell him we were about to go to his residence to complete our service for theday. While speaking on the phone, it was asked of Mr. [redacted] to sign ourpayment agreement to ensure that we will get paid for our service the day ofand there is no confusion. Mr. [redacted] refused to sign our payment agreement.In a way to make him feel more comfortable, he asked for “Cut Right on Site” tosend him an invoice instead to his personal email showing the services thatwill be done and the final cost. As part of our neighborhood service we ask butnow require customers to sign a payment agreement (this is not acontract it is simply stating the jobs that will be performed and the cost thatis advertised on our flyers). Mr. [redacted] then had an invoice sent to his personalemail as requested. We really do value our customers and their opinions. We hadfull trust in this customer and felt that Mr. [redacted] not signing a paymentagreement insignificant and proceeded with caring for his lawn the same day. Throughoutour service, we constantly checked our email to see if there was any responsewhat so ever to the email we sent Mr. [redacted] to ensure that he saw theinvoice. We did not get a response to our invoice but we were still hopefulthat Mr. [redacted] did see our invoice which also stated that our servicesneeded to be paid the time of service. We arrived to [redacted],[redacted] at 3:00 p.m. and realized soon after that more work neededto be done to finish the work and for it to look professional, such as raking,leaf blowing, and bagging of leaves and sticks which is not included in the$40.00 Basic Package that Mr. [redacted] ordered. We did the most work to ensurehe was pleased in the work and even have before and after photos of the hardwork and time we put into this property. After service was completed and beingthere for most of the day, we sent Mr. [redacted] the pictures he requested inresponse he said “ty. Looks great” and to also notify him that the service wascompleted and ask him if he wanted to come by and do a walk through to ensurethat he liked our work. Mr. [redacted] then responded that he was out of stateand couldn’t do a walk through. In response to that statement, we asked howpayment was going to be done, he abruptly told us to send him an address for acheck to be sent and hung up the phone. We then texted him after the phone calland texted him the address to send the check, but also told him that in theinvoice it states that monies needed to be paid the time of service. He askedus to then make a [redacted] account so he can transfer the money so we could receivethe money the same day as expected. We didn’t receive a response at all by textor call after we told Mr. [redacted] in text that we made a [redacted] account as Mr.[redacted] had suggested; after our email is when we finally received word backfrom Mr. [redacted]. We didn’t receive the payment until very late at night andthe money did not transfer out of [redacted] for 2 days which was very inconvenient.It would have been preferred that he told us that he was leaving out of thestate prior to yard work and we would have fit our schedule around his. Thiswould have prevented this issue and made for a better outcome. We never threatened,harassed, or did anything illegal to or against this customer or any of ourother pleased customers, we were simply trying to collect monies owed for theservice rendered.

Monday, September 28, 2015After receiving our flyer, Mr. [redacted] contacted us, “CutRight on Site” for our service. After contacting us we, the team with “CutRight on Site” and this customer agreed that the service would be performed onSeptember 18, 2015. Mr. [redacted] stated that...

we could come any time duringFriday, September 18, 2015, this conversation took place via phone. As the dayto complete his yard work approached, we decided to contact him via phone totell him we were about to go to his residence to complete our service for theday. While speaking on the phone, it was asked of Mr. [redacted] to sign ourpayment agreement to ensure that we will get paid for our service the day ofand there is no confusion. Mr. [redacted] refused to sign our payment agreement.In a way to make him feel more comfortable, he asked for “Cut Right on Site” tosend him an invoice instead to his personal email showing the services thatwill be done and the final cost. As part of our neighborhood service we ask butnow require customers to sign a payment agreement (this is not acontract it is simply stating the jobs that will be performed and the cost thatis advertised on our flyers). Mr. [redacted] then had an invoice sent to his personalemail as requested. We really do value our customers and their opinions. We hadfull trust in this customer and felt that Mr. [redacted] not signing a paymentagreement insignificant and proceeded with caring for his lawn the same day. Throughoutour service, we constantly checked our email to see if there was any responsewhat so ever to the email we sent Mr. [redacted] to ensure that he saw theinvoice. We did not get a response to our invoice but we were still hopefulthat Mr. [redacted] did see our invoice which also stated that our servicesneeded to be paid the time of service. We arrived to [redacted],[redacted] at 3:00 p.m. and realized soon after that more work neededto be done to finish the work and for it to look professional, such as raking,leaf blowing, and bagging of leaves and sticks which is not included in the$40.00 Basic Package that Mr. [redacted] ordered. We did the most work to ensurehe was pleased in the work and even have before and after photos of the hardwork and time we put into this property. After service was completed and beingthere for most of the day, we sent Mr. [redacted] the pictures he requested inresponse he said “ty. Looks great” and to also notify him that the service wascompleted and ask him if he wanted to come by and do a walk through to ensurethat he liked our work. Mr. [redacted] then responded that he was out of stateand couldn’t do a walk through. In response to that statement, we asked howpayment was going to be done, he abruptly told us to send him an address for acheck to be sent and hung up the phone. We then texted him after the phone calland texted him the address to send the check, but also told him that in theinvoice it states that monies needed to be paid the time of service. He askedus to then make a [redacted] account so he can transfer the money so we could receivethe money the same day as expected. We didn’t receive a response at all by textor call after we told Mr. [redacted] in text that we made a [redacted] account as Mr.[redacted] had suggested; after our email is when we finally received word backfrom Mr. [redacted]. We didn’t receive the payment until very late at night andthe money did not transfer out of [redacted] for 2 days which was very inconvenient.It would have been preferred that he told us that he was leaving out of thestate prior to yard work and we would have fit our schedule around his. Thiswould have prevented this issue and made for a better outcome. We never threatened,harassed, or did anything illegal to or against this customer or any of ourother pleased customers, we were simply trying to collect monies owed for theservice rendered.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]First & foremost......the "girl" was NEVER a part of the initial conversation(s) and thus is unaware of what is what.Second......whomever did NOT arrive at 3:00 p.m.......my son gets released from Swift Creek Elem. @ 3:45 p.m.each & every day.....and after I picked him up.....we went over to this home....it was approximately 4:17p.m.and when we arrived(Myself, my son & my wife).....there was a guy in the driveway getting a push lawn mowerfrom a small car trunk.  He did no speak to me so I introduced myself.....he had the personality of a tree stump......anyway....we were there to check on other work being completed.....and as I stated in my INITIAL conversation....I/we were headed out of state......Third......as I was driving out of state.....I started getting harassed over & over via phone calls, emails, text, voice mails....it was truly insane!!!  Fourth.....as I stated earlier......for them to send an invoice(like ALL other companies do) and I would mail a check whenI arrived at my destination.  For some reason.....$40.00 was a life of death situation......which to this day.....I don't understand.Fifth.......I deal with a lot of professional contractors.....whereas they use a lot of people, materials, tools, man hours, etc.....and their invoices are in the thousands of dollar range(s).......and NEVER......EVER!!!!!  Been treated & harassed like this....EVER!!!!!!!Not only is it a violation of Federal Code to NOT place any mail/advertisement(s) on Federal property.....but it is alsounlawful to "practice" business WITHOUT a required business license.  In addition.......these two people need a classin etiquette and HOW to deal with people and businesses.  This situation should have NEVER EVER happened.  They were rude, unprofessional, unlicensed and this situation was/is totally unacceptable.And all this.......over $40.00.   Shame on them!!!
Regards,
[redacted]

Review: I received a "flyer" taped to the Mail box(I do not think this is legal to do this?).I called and left a message for this person(lawn service(s)).The person called my back.I told him I would like to try his lawn service.I told him I would like to have the lawn addressed once a week on Friday's.Today(09/18/2015)....I received an email "invoice" BEFORE the work was evenstarted. I went by the property after 4:30 p.m. and the person was just gettingthere. After speaking briefly, I left and was headed out of state.Several hours later....I started getting text messages, emails, etc. THREATENING me to pay him/them(?.....now some "lady" is/was involved....of whichI had never spoken to!).........I had my wife text her(since I was driving) and stated for whomever to send metheir/his mailing address and I would mail a check(I had ALREADY stated this in thebeginning to Jose Ramos).........Then I started getting more emails and text with more threats.In the correspondence(s) she stated that they were just starting out.....I don't know about other people....but I have been in my business for over30 years....AND NEVER TREATED LIKE THIS.....EVER!!!! Especially from a person/company trying to obtain MY business.I am unsure if this "company" even has a license, insurance, a real business.....this itruly uncalled for and should CEASE & DESIST IMMEDIATELY.PLEASE ADVISE.[redacted]Desired Settlement: I believe all the proper authorities should be contacted about their/his/herbusiness practices. In addition.....1. DO NOT POST ANY LITERATURE ON FEDERAL PROPERTY.2. NEVER REQUEST MONIES FOR SERVICES THAT HAVE NOT BEEN RENDERED.3. CRIMINAL ACTIONS SUCH AS THREATENING PEOPLE(THERE ARE OTHER METHODS IF UNHAPPY).4. CEASE THEIR BUSINESS/BUSINESS PRACTICE(S).5. GIVEN AN "F" RATING.Thank you!

Business

Response:

Monday, September 28, 2015After receiving our flyer, Mr. [redacted] contacted us, “CutRight on Site” for our service. After contacting us we, the team with “CutRight on Site” and this customer agreed that the service would be performed onSeptember 18, 2015. Mr. [redacted] stated that we could come any time duringFriday, September 18, 2015, this conversation took place via phone. As the dayto complete his yard work approached, we decided to contact him via phone totell him we were about to go to his residence to complete our service for theday. While speaking on the phone, it was asked of Mr. [redacted] to sign ourpayment agreement to ensure that we will get paid for our service the day ofand there is no confusion. Mr. [redacted] refused to sign our payment agreement.In a way to make him feel more comfortable, he asked for “Cut Right on Site” tosend him an invoice instead to his personal email showing the services thatwill be done and the final cost. As part of our neighborhood service we ask butnow require customers to sign a payment agreement (this is not acontract it is simply stating the jobs that will be performed and the cost thatis advertised on our flyers). Mr. [redacted] then had an invoice sent to his personalemail as requested. We really do value our customers and their opinions. We hadfull trust in this customer and felt that Mr. [redacted] not signing a paymentagreement insignificant and proceeded with caring for his lawn the same day. Throughoutour service, we constantly checked our email to see if there was any responsewhat so ever to the email we sent Mr. [redacted] to ensure that he saw theinvoice. We did not get a response to our invoice but we were still hopefulthat Mr. [redacted] did see our invoice which also stated that our servicesneeded to be paid the time of service. We arrived to [redacted] at 3:00 p.m. and realized soon after that more work neededto be done to finish the work and for it to look professional, such as raking,leaf blowing, and bagging of leaves and sticks which is not included in the$40.00 Basic Package that Mr. [redacted] ordered. We did the most work to ensurehe was pleased in the work and even have before and after photos of the hardwork and time we put into this property. After service was completed and beingthere for most of the day, we sent Mr. [redacted] the pictures he requested inresponse he said “ty. Looks great” and to also notify him that the service wascompleted and ask him if he wanted to come by and do a walk through to ensurethat he liked our work. Mr. [redacted] then responded that he was out of stateand couldn’t do a walk through. In response to that statement, we asked howpayment was going to be done, he abruptly told us to send him an address for acheck to be sent and hung up the phone. We then texted him after the phone calland texted him the address to send the check, but also told him that in theinvoice it states that monies needed to be paid the time of service. He askedus to then make a [redacted] account so he can transfer the money so we could receivethe money the same day as expected. We didn’t receive a response at all by textor call after we told Mr. [redacted] in text that we made a [redacted] account as Mr.[redacted] had suggested; after our email is when we finally received word backfrom Mr. [redacted]. We didn’t receive the payment until very late at night andthe money did not transfer out of [redacted] for 2 days which was very inconvenient.It would have been preferred that he told us that he was leaving out of thestate prior to yard work and we would have fit our schedule around his. Thiswould have prevented this issue and made for a better outcome. We never threatened,harassed, or did anything illegal to or against this customer or any of ourother pleased customers, we were simply trying to collect monies owed for theservice rendered.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]First & foremost......the "girl" was NEVER a part of the initial conversation(s) and thus is unaware of what is what.Second......whomever did NOT arrive at 3:00 p.m.......my son gets released from Swift Creek Elem. @ 3:45 p.m.each & every day.....and after I picked him up.....we went over to this home....it was approximately 4:17p.m.and when we arrived(Myself, my son & my wife).....there was a guy in the driveway getting a push lawn mowerfrom a small car trunk. He did no speak to me so I introduced myself.....he had the personality of a tree stump......anyway....we were there to check on other work being completed.....and as I stated in my INITIAL conversation....I/we were headed out of state......Third......as I was driving out of state.....I started getting harassed over & over via phone calls, emails, text, voice mails....it was truly insane!!! Fourth.....as I stated earlier......for them to send an invoice(like ALL other companies do) and I would mail a check whenI arrived at my destination. For some reason.....$40.00 was a life of death situation......which to this day.....I don't understand.Fifth.......I deal with a lot of professional contractors.....whereas they use a lot of people, materials, tools, man hours, etc.....and their invoices are in the thousands of dollar range(s).......and NEVER......EVER!!!!! Been treated & harassed like this....EVER!!!!!!!Not only is it a violation of Federal Code to NOT place any mail/advertisement(s) on Federal property.....but it is alsounlawful to "practice" business WITHOUT a required business license. In addition.......these two people need a classin etiquette and HOW to deal with people and businesses. This situation should have NEVER EVER happened. They were rude, unprofessional, unlicensed and this situation was/is totally unacceptable.And all this.......over $40.00. Shame on them!!!

Regards,