Mrs ***,I am terribly sorry again for any stress or problems you have had regarding ordering products through my websiteI was out of town for a month and all orders/shipments were supposed to behave been put on hold/stopped, but unfortunately there was a glitch in my ordering system and it was
not until I got home that I realized there even was a problem with your order not being shipped. I i hope your recieved your refund in full as I did sent it the moment I realized what took place, and I do apologize again for this over site on my part. -Lindsey N.Cute Little Birdies Aviary
Revdex.com received the following email from the consumer on 3/28/17 From: Date: Tue, Mar 28, 2017 at 9:32 AMSubject: RE: You have a New Message from Revdex.com Serving Akron Ohio, Complaint #[redacted]To: After I left a message for Lindsey the owner on 3/14/17 she called me back claiming she was out of...
the country and someone else was supposedly handling her web orders. This is the same excuse she used on a previous complaint. She promised me a refund and the product we ordered back in December. The refund was the same day and the product arrived 3/28/17. I consider this complaint closed but would never recommend this business. [redacted]
Initial Business Response /* (1000, 5, 2015/09/09) */
Good afternoon,
I accepted a deposit from Ms. [redacted] on September 13, 2014. On that date I also sent a conformation email, which I have attached a copy of so as to keep the record accurate as it has been a few days short of a year, rather...
than over a year and a half as was previously stated.
I contacted Ms. [redacted] via email back in November 2014 regarding a baby I had available for her at that time, but received no response (I have attached the original email as well as the following forward for reference as well). As I heard nothing back I simply assumed that it was a bad time or that Ms. [redacted] was out of town as that has happened a few times over the years with other families. When she contacted me again regarding a baby, I assured her that I would still be more than happy to offer her the next available baby that matched what she was looking for.
Unfortunately however, this spring I had a very small number of chicks compared to what I was expecting, and as I do not breed mass amounts of birds but rather prefer to raise a smaller number of babies that are well socialized, this pushed my spring shipping season back. As this was unfortunate and beyond my control, when there was not a baby that matched what Ms. [redacted] was looking for this spring I sent her an additional email letting her know (see additional attachment for this email as well), and offered a deposit refund because I felt bad that she would have to wait for the next shipping season, which is the season we are currently in now.
Rather than hiding anything or being dishonest, I keep an up to date public journal on my website for all of my customers to see any time they would like to check in and find out what is going on with my aviary, birds and their babies. These journals go back over 3 years on my site, but here is the most current one if you would like to have a look to see what I am referring to and that this is the case: http://www.cutelittlebirdiesaviary.com/2015-aviary-breeding-journal
The first I had heard from Ms. [redacted] after my email in March was via my Facebook page, which I tried my best to respond to politely while apologizing that the wait that has been longer than we both expected, and that I was trying my best to make her happy and was awaiting her response as to what she would like to do.
As I stated originally to Ms. [redacted], I would be happy to keep her first in line for the babies that I have hatching now if she does not mind waiting the necessary time it will take them to mature and be ready to go to a new home. This was what I had planned on doing before this case was brought forward, but in the case it was her preference I also sent her a deposit refund if she would like to claim it to find another breeder that has babies available sooner/currently.
I have not lied or kept anything secret from Ms. [redacted], nor any of my other customers. I try my absolute best to keep everyone happy, and I believe that the fact that I have not had a single complaint or problem since my Revdex.com account was opened attests to this fact, as do all of the reviews I regularly receive from happy customers that come to my aviary for a bird:
https://www.facebook.com/CuteLittleBirdiesAviary?sk=reviews http://www.cutelittlebirdiesaviary.com/happy-families--customer-testimonials.htm...⇄ />
http://www.cutelittlebirdiesaviary.com/happy-families-contiunued--updates-on-the...⇄ />
Again, I am more than happy to do what would make Ms. [redacted] happy, and am awaiting word as to what she would prefer in hopes of resolving this matter as quickly as possible.
Thank you in advance for taking the time to read this, and have a wonderful day!
-Lindsey N[redacted]
Cute Little Birdies Aviary
Initial Consumer Rebuttal /* (3000, 8, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's true that I sent the deposit a year ago, not a year and a half. A year and a half ago was when I lost my own dear budgie.
I never received 2 of the emails she says she sent. I am a full time caregiver for my mother who has AD. I sit in front of my computer for a good 12 hours every day. There is no way I would have missed an email.
I check her website and Facebook page frequently, and I can see she's had lots of babies available.
I am not satisfied with receiving a refund. I wanted a budgie and still want a budgie.
Final Consumer Response /* (4200, 12, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are still being dishonest. The email titled "Update" is a fake. I can tell where you changed the date because the font is different. I want a refund instead. I sent you a check and I'd like a check or money order in return. I never completed the Chase Quick Pay enrollment and I'm unable to accept a refund that way.
Final Business Response /* (4000, 14, 2015/09/17) */
Hi again Ms. [redacted]
As you have now requested a refund via check, I have sent one out to you this afternoon directly from my bank (Chase)
You can expect to receive within 5 business days (9/24/2015 they indicated) at the latest.
Please let me know that you received it ok, and I wish you all the best,
-Lindsey N[redacted]
Initial Business Response /* (1000, 5, 2016/01/14) */
Hi there [redacted],
I truly apologize that you have the impression that I have in some way blocked you from my business facebook page. I can absolutely assure you that I have not done so.
As my website is one that is visited by many people...
on an international basis daily, I receive countless messages and chat requests from people all over the world regarding budgie breeding, health, diet,taming and many other problems/concerns daily.
Because I have a very limited amount of time for my hobby as it is just that, a hobby, I prefer to spend the time I have helping families like you, who have placed a deposit with my aviary and are patiently waiting for a baby.
I do very much wish I had the time to help everyone that has questions, but I am simply not able to do so as it can be very overwhelming when you receive hundreds of questions at once via a social media source such as facebook.
I hope you will understand with the facts I mentioned above, a number of months ago I turned off all messaging/chat features on my facebook page. The reason for this was that all of the people on my waiting list/had made deposits with me and had contacted me though email/my website, and I could only assume that they would still continue to do if they had any questions or concerns. For this reason I was not concerned in disabling a few features in a social media aspect such as facebook.
Again, I can assure you that I have not blocked you, nor have I avoided you in any way. Please feel free to send a message to with any other facebook account, and you will see that you receive the same message as messaging has simply been turned off on for the page in question.
Had you contacted me via email. or any of the "contact" buttons, which are visible on every page of my website, you would have received a prompt response regarding any questions you had as does everyone else that contacts me via my site or my email, and as you/the other party involved had no doubt received when you contacted me in the past regarding making a deposit with my aviary.
I must ask in relation to a deposit you mentioned though. After looking through my waiting list I can not find any record of any "[redacted]" on my waiting list. I do have "[redacted]" however, and I am assuming that is what this inquiry is regarding? If you would like to have a refund for the deposit that was made for "[redacted]" I would be more than happy to send it as soon as I have a conformation that that is indeed the deposit we are discussing.
Again, I truly apologize for any problems or anxiety I have caused in limiting the the chat/messaging feature from my facebook page, and please feel free to contact me if there is any additional way I can help here, or via email ([email protected]) or ([email protected]) as well as any page of my website: http://www.cutelittlebirdiesaviary.com
I can assure you that the reason that I am at the top of a google search is because I am a very reliable and trustworthy hobby breeder of these little gems. In addition, I will continue to do my absolute best when it comes to raising them, and just as important I will do my best to make my customers, including you, as happy as I am able to make them as well.
Thank you for your patience [redacted], and for contacting me regarding your concerns. I hope to hear back soon so we can all be on the same page, and will be able to get this matter resolved as soon as possible as well.
-Lindsey N.
Cute Little Birdies Aviary
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept their response. It was a miscommunication and Lindsey explained it as such. There was never a breach in contract on her part, despite the inability to send her Facebook messages. She also refunded the deposit upon request.
Mrs ***,I am terribly sorry again for any stress or problems you have had regarding ordering products through my websiteI was out of town for a month and all orders/shipments were supposed to behave been put on hold/stopped, but unfortunately there was a glitch in my ordering system and it was
not until I got home that I realized there even was a problem with your order not being shipped. I i hope your recieved your refund in full as I did sent it the moment I realized what took place, and I do apologize again for this over site on my part. -Lindsey N.Cute Little Birdies Aviary
Revdex.com received the following email from the consumer on 3/28/17 From: Date: Tue, Mar 28, 2017 at 9:32 AMSubject: RE: You have a New Message from Revdex.com Serving Akron Ohio, Complaint #[redacted]To: After I left a message for Lindsey the owner on 3/14/17 she called me back claiming she was out of...
the country and someone else was supposedly handling her web orders. This is the same excuse she used on a previous complaint. She promised me a refund and the product we ordered back in December. The refund was the same day and the product arrived 3/28/17. I consider this complaint closed but would never recommend this business. [redacted]
Initial Business Response /* (1000, 5, 2015/09/09) */
Good afternoon,
I accepted a deposit from Ms. [redacted] on September 13, 2014. On that date I also sent a conformation email, which I have attached a copy of so as to keep the record accurate as it has been a few days short of a year, rather...
than over a year and a half as was previously stated.
I contacted Ms. [redacted] via email back in November 2014 regarding a baby I had available for her at that time, but received no response (I have attached the original email as well as the following forward for reference as well). As I heard nothing back I simply assumed that it was a bad time or that Ms. [redacted] was out of town as that has happened a few times over the years with other families. When she contacted me again regarding a baby, I assured her that I would still be more than happy to offer her the next available baby that matched what she was looking for.
Unfortunately however, this spring I had a very small number of chicks compared to what I was expecting, and as I do not breed mass amounts of birds but rather prefer to raise a smaller number of babies that are well socialized, this pushed my spring shipping season back. As this was unfortunate and beyond my control, when there was not a baby that matched what Ms. [redacted] was looking for this spring I sent her an additional email letting her know (see additional attachment for this email as well), and offered a deposit refund because I felt bad that she would have to wait for the next shipping season, which is the season we are currently in now.
Rather than hiding anything or being dishonest, I keep an up to date public journal on my website for all of my customers to see any time they would like to check in and find out what is going on with my aviary, birds and their babies. These journals go back over 3 years on my site, but here is the most current one if you would like to have a look to see what I am referring to and that this is the case: http://www.cutelittlebirdiesaviary.com/2015-aviary-breeding-journal
The first I had heard from Ms. [redacted] after my email in March was via my Facebook page, which I tried my best to respond to politely while apologizing that the wait that has been longer than we both expected, and that I was trying my best to make her happy and was awaiting her response as to what she would like to do.
As I stated originally to Ms. [redacted], I would be happy to keep her first in line for the babies that I have hatching now if she does not mind waiting the necessary time it will take them to mature and be ready to go to a new home. This was what I had planned on doing before this case was brought forward, but in the case it was her preference I also sent her a deposit refund if she would like to claim it to find another breeder that has babies available sooner/currently.
I have not lied or kept anything secret from Ms. [redacted], nor any of my other customers. I try my absolute best to keep everyone happy, and I believe that the fact that I have not had a single complaint or problem since my Revdex.com account was opened attests to this fact, as do all of the reviews I regularly receive from happy customers that come to my aviary for a bird:
https://www.facebook.com/CuteLittleBirdiesAviary?sk=reviews
http://www.cutelittlebirdiesaviary.com/happy-families--customer-testimonials.htm...⇄ /> http://www.cutelittlebirdiesaviary.com/happy-families-contiunued--updates-on-the...⇄ /> Again, I am more than happy to do what would make Ms. [redacted] happy, and am awaiting word as to what she would prefer in hopes of resolving this matter as quickly as possible.
Thank you in advance for taking the time to read this, and have a wonderful day!
-Lindsey N[redacted]
Cute Little Birdies Aviary
Initial Consumer Rebuttal /* (3000, 8, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's true that I sent the deposit a year ago, not a year and a half. A year and a half ago was when I lost my own dear budgie.
I never received 2 of the emails she says she sent. I am a full time caregiver for my mother who has AD. I sit in front of my computer for a good 12 hours every day. There is no way I would have missed an email.
I check her website and Facebook page frequently, and I can see she's had lots of babies available.
I am not satisfied with receiving a refund. I wanted a budgie and still want a budgie.
Final Consumer Response /* (4200, 12, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are still being dishonest. The email titled "Update" is a fake. I can tell where you changed the date because the font is different. I want a refund instead. I sent you a check and I'd like a check or money order in return. I never completed the Chase Quick Pay enrollment and I'm unable to accept a refund that way.
Final Business Response /* (4000, 14, 2015/09/17) */
Hi again Ms. [redacted]
As you have now requested a refund via check, I have sent one out to you this afternoon directly from my bank (Chase)
You can expect to receive within 5 business days (9/24/2015 they indicated) at the latest.
Please let me know that you received it ok, and I wish you all the best,
-Lindsey N[redacted]
Initial Business Response /* (1000, 5, 2016/01/14) */
Hi there [redacted],
I truly apologize that you have the impression that I have in some way blocked you from my business facebook page. I can absolutely assure you that I have not done so.
As my website is one that is visited by many people...
on an international basis daily, I receive countless messages and chat requests from people all over the world regarding budgie breeding, health, diet,taming and many other problems/concerns daily.
Because I have a very limited amount of time for my hobby as it is just that, a hobby, I prefer to spend the time I have helping families like you, who have placed a deposit with my aviary and are patiently waiting for a baby.
I do very much wish I had the time to help everyone that has questions, but I am simply not able to do so as it can be very overwhelming when you receive hundreds of questions at once via a social media source such as facebook.
I hope you will understand with the facts I mentioned above, a number of months ago I turned off all messaging/chat features on my facebook page. The reason for this was that all of the people on my waiting list/had made deposits with me and had contacted me though email/my website, and I could only assume that they would still continue to do if they had any questions or concerns. For this reason I was not concerned in disabling a few features in a social media aspect such as facebook.
Again, I can assure you that I have not blocked you, nor have I avoided you in any way. Please feel free to send a message to with any other facebook account, and you will see that you receive the same message as messaging has simply been turned off on for the page in question.
Had you contacted me via email. or any of the "contact" buttons, which are visible on every page of my website, you would have received a prompt response regarding any questions you had as does everyone else that contacts me via my site or my email, and as you/the other party involved had no doubt received when you contacted me in the past regarding making a deposit with my aviary.
I must ask in relation to a deposit you mentioned though. After looking through my waiting list I can not find any record of any "[redacted]" on my waiting list. I do have "[redacted]" however, and I am assuming that is what this inquiry is regarding? If you would like to have a refund for the deposit that was made for "[redacted]" I would be more than happy to send it as soon as I have a conformation that that is indeed the deposit we are discussing.
Again, I truly apologize for any problems or anxiety I have caused in limiting the the chat/messaging feature from my facebook page, and please feel free to contact me if there is any additional way I can help here, or via email ([email protected]) or ([email protected]) as well as any page of my website: http://www.cutelittlebirdiesaviary.com
I can assure you that the reason that I am at the top of a google search is because I am a very reliable and trustworthy hobby breeder of these little gems. In addition, I will continue to do my absolute best when it comes to raising them, and just as important I will do my best to make my customers, including you, as happy as I am able to make them as well.
Thank you for your patience [redacted], and for contacting me regarding your concerns. I hope to hear back soon so we can all be on the same page, and will be able to get this matter resolved as soon as possible as well.
-Lindsey N.
Cute Little Birdies Aviary
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept their response. It was a miscommunication and Lindsey explained it as such. There was never a breach in contract on her part, despite the inability to send her Facebook messages. She also refunded the deposit upon request.