I appologize for not respondingI was on personal vacation from octuntil the I did talk with my sales manager inre this issue when I got backwe then both spoke with our mitsubishi district service manager for advise on how to help our customerI believe we were given a possible solution, but I left it up to my sales manager and I haven't followed up with him since last weekI will speak to him today or tomorrow and if we have a solution, I will ask him to reach out to our customer and I will go on line and place an official response to the complaintplease give us a few more days mahalo, [redacted] ***
I want to apologize to Mr***After reviewing the facts, it looks like we simply dropped the ball on thisWe currently have our general sales manager working with Mr [redacted] to cancel his service contractIt is a bit of a long process in that the extended service policy company has specific steps that must be completedWe need to get certain notarized documents from Mr [redacted] and received it this week and it has been submittedNow it is just a matter of waiting for them to process the cancellationMy understanding is that it is usually a week process Again I sincerely apologize to Mr [redacted] for his inconvenience and appreciate his patience and cooperation [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I appologize for not responding. I was on personal vacation from oct. 2 until the 21. I did talk with my sales manager inre this issue when I got back. we then both spoke with our mitsubishi district service manager for advise on how to help our customer. I believe we were given a possible solution,...
but I left it up to my sales manager and I haven't followed up with him since last week. I will speak to him today or tomorrow and if we have a solution, I will ask him to reach out to our customer and I will go on line and place an official response to the complaint. please give us a few more days.
I want to apologize to Mr. [redacted]. After reviewing the facts, it looks like we simply dropped the ball on this. We currently have our general sales manager working with Mr. [redacted] to cancel his service contract. It is a bit of a long process in that the extended service policy company has specific...
steps that must be completed. We need to get certain notarized documents from Mr. [redacted] and received it this week and it has been submitted. Now it is just a matter of waiting for them to process the cancellation. My understanding is that it is usually a 6 week process.
Again I sincerely apologize to Mr. [redacted] for his inconvenience and appreciate his patience and cooperation.
[redacted]
From: [redacted] [mailto:[redacted]] Sent: Friday, December 19, 2014 10:52 AM To: [redacted] Subject: complaint #[redacted] Aloha [redacted], I saw that Mrs. [redacted] rejected the first offer (because the disc did not really resolve the clock issue as we were led to believe). Since then, we have been in contact with Mrs. [redacted] and I believe we have a solution to the problem. In going back into your site to post this status I found that re-posting was not an available option. Will there be an opportunity to post a resolution if we do reach one with Mrs. [redacted]? [redacted]
I apologize for our oversite. We just migrated our website to a new platform that went live on Monday. We have seen other pricing issues and are trying to resolve them. This particular [redacted] is a 50th Anniversary model. There were only 1,964 built for the entire country. We do in fact have...
an adjusted markup on that vehicle and it should have been reflected on our website. We have made the appropriate changes as of today.Thanks for this important feedback and again I truly apologize for any inconvenience this may have caused you.[redacted]
Complaint: [redacted]
I am rejecting this response because: From: [redacted] [mailto:[redacted]] Sent: Thursday, November 27, 2014 11:01 PM To[redacted] Subject: Re: Revdex.com Case # [redacted] - Information Request The problem is still unresolved. On October 29th received a call from Cutter Ford from [redacted], saying that he is going to resolve this issue of getting the software. On November 20th they called my work place and left a message saying that they have the software and need to come and pick it up. They also said they tried to contact me for about 2 months. Which is totally not true. I did not get any call from Cutter Ford at all. And how is it they try to get a hold of me for 2 months when they called me in October??? Anyway my wife called to schedule an appointment to take our car in for service. They said to bring it in on Tuesday November 25th. So I told my wife when she take the car in, go and see a guy by the name of [redacted] for the Disc. So when my wife got there he asked for [redacted] but [redacted] didn't see her it was [redacted] who talked to her on that day. So my wife told him that our car is in service and she's there to get the software. So [redacted] told my wife oh the disc might work to change just the time because there's no navigation in the car and your husbands only concern was for the clock to work. My wife told him oh no! The car has navigation and my husband's concern is not only for the clock. It's for the navigation too. But he [redacted] started saying something about a waiver. My wife told him oh no when we first got the car there was no waiver whatsoever. So after he talked to my wife than he left. When our car was done servicing the lady from the service department called her in the waiting room and said our car is done. [redacted] did not go back to her and at least inform her about what happened! So my wife asked [redacted] oh what about the software? [redacted] just told her it didn't work. My wife waited to see if [redacted] was going to come talk to her. But no! She felt like [redacted] didn't give a damn about it....So she left and [redacted] just standing around there and didn't even bother to go and talk to her. So this is what their doing!!! They are just giving us the run around and lying to us this whole time.... So now we want all the money that we paid for a car that they knew damn well that there's no software for Hawaii...because they knew about it and still sold to us a defected car! We are done with their lies and their run arounds. So now we want all our money back!!! Sent from my iPhone
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have had several conversations with Mr. [redacted] and I believe that all issues have been resolved. Mr. [redacted] raised some very important issues in regards to our sales process and how they affect our customers. I truly appreciate his feedback. It is very valuable in our efforts to...
improve the level of service we provide our customers. [redacted]
I appologize for not respondingI was on personal vacation from octuntil the I did talk with my sales manager inre this issue when I got backwe then both spoke with our mitsubishi district service manager for advise on how to help our customerI believe we were given a possible solution, but I left it up to my sales manager and I haven't followed up with him since last weekI will speak to him today or tomorrow and if we have a solution, I will ask him to reach out to our customer and I will go on line and place an official response to the complaintplease give us a few more days mahalo, [redacted] ***
I want to apologize to Mr***After reviewing the facts, it looks like we simply dropped the ball on thisWe currently have our general sales manager working with Mr [redacted] to cancel his service contractIt is a bit of a long process in that the extended service policy company has specific steps that must be completedWe need to get certain notarized documents from Mr [redacted] and received it this week and it has been submittedNow it is just a matter of waiting for them to process the cancellationMy understanding is that it is usually a week process Again I sincerely apologize to Mr [redacted] for his inconvenience and appreciate his patience and cooperation [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I appologize for not responding. I was on personal vacation from oct. 2 until the 21. I did talk with my sales manager inre this issue when I got back. we then both spoke with our mitsubishi district service manager for advise on how to help our customer. I believe we were given a possible solution,...
but I left it up to my sales manager and I haven't followed up with him since last week. I will speak to him today or tomorrow and if we have a solution, I will ask him to reach out to our customer and I will go on line and place an official response to the complaint. please give us a few more days.
mahalo,
[redacted]
I want to apologize to Mr. [redacted]. After reviewing the facts, it looks like we simply dropped the ball on this. We currently have our general sales manager working with Mr. [redacted] to cancel his service contract. It is a bit of a long process in that the extended service policy company has specific...
steps that must be completed. We need to get certain notarized documents from Mr. [redacted] and received it this week and it has been submitted. Now it is just a matter of waiting for them to process the cancellation. My understanding is that it is usually a 6 week process.
Again I sincerely apologize to Mr. [redacted] for his inconvenience and appreciate his patience and cooperation.
[redacted]
From: [redacted] [mailto:[redacted]] Sent: Friday, December 19, 2014 10:52 AM To: [redacted] Subject: complaint #[redacted] Aloha [redacted], I saw that Mrs. [redacted] rejected the first offer (because the disc did not really resolve the clock issue as we were led to believe). Since then, we have been in contact with Mrs. [redacted] and I believe we have a solution to the problem. In going back into your site to post this status I found that re-posting was not an available option. Will there be an opportunity to post a resolution if we do reach one with Mrs. [redacted]? [redacted]
I apologize for our oversite. We just migrated our website to a new platform that went live on Monday. We have seen other pricing issues and are trying to resolve them. This particular [redacted] is a 50th Anniversary model. There were only 1,964 built for the entire country. We do in fact have...
an adjusted markup on that vehicle and it should have been reflected on our website. We have made the appropriate changes as of today.Thanks for this important feedback and again I truly apologize for any inconvenience this may have caused you.[redacted]
Complaint: [redacted]
I am rejecting this response because: From: [redacted] [mailto:[redacted]] Sent: Thursday, November 27, 2014 11:01 PM To[redacted] Subject: Re: Revdex.com Case # [redacted] - Information Request The problem is still unresolved. On October 29th received a call from Cutter Ford from [redacted], saying that he is going to resolve this issue of getting the software. On November 20th they called my work place and left a message saying that they have the software and need to come and pick it up. They also said they tried to contact me for about 2 months. Which is totally not true. I did not get any call from Cutter Ford at all. And how is it they try to get a hold of me for 2 months when they called me in October??? Anyway my wife called to schedule an appointment to take our car in for service. They said to bring it in on Tuesday November 25th. So I told my wife when she take the car in, go and see a guy by the name of [redacted] for the Disc. So when my wife got there he asked for [redacted] but [redacted] didn't see her it was [redacted] who talked to her on that day. So my wife told him that our car is in service and she's there to get the software. So [redacted] told my wife oh the disc might work to change just the time because there's no navigation in the car and your husbands only concern was for the clock to work. My wife told him oh no! The car has navigation and my husband's concern is not only for the clock. It's for the navigation too. But he [redacted] started saying something about a waiver. My wife told him oh no when we first got the car there was no waiver whatsoever. So after he talked to my wife than he left. When our car was done servicing the lady from the service department called her in the waiting room and said our car is done. [redacted] did not go back to her and at least inform her about what happened! So my wife asked [redacted] oh what about the software? [redacted] just told her it didn't work. My wife waited to see if [redacted] was going to come talk to her. But no! She felt like [redacted] didn't give a damn about it....So she left and [redacted] just standing around there and didn't even bother to go and talk to her. So this is what their doing!!! They are just giving us the run around and lying to us this whole time.... So now we want all the money that we paid for a car that they knew damn well that there's no software for Hawaii...because they knew about it and still sold to us a defected car! We are done with their lies and their run arounds. So now we want all our money back!!! Sent from my iPhone
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have had several conversations with Mr. [redacted] and I believe that all issues have been resolved. Mr. [redacted] raised some very important issues in regards to our sales process and how they affect our customers. I truly appreciate his feedback. It is very valuable in our efforts to...
improve the level of service we provide our customers. [redacted]