Cutter Mazda of Honolulu

Initial Business Response / [redacted] (1000, 7, 2014/03/13) */ Unfortunately while the Mazdais a van, for some reason the state classifies it as a passenger vehicle affecting the degree of tint you can put on the windowsHowever when we do have a customer complaint we can petition the DMV to change the vehicle to a MPVH or PVAN so they can use the vehicle as properly intendedMy DMV supervisor has already contacted First Hawaiian Bank so we can sent the title down to the DMV and reclass the carThis can take 2-weeks but hopefully we will have MrIwabuchi's car reclassed shortly Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not completely satisfied yetI am glad to see that Cutter Mazda is now making an effort to correct my issueBut it is only because I filed this complaintIf Cutter Mazda can change the classification of our vehicle that would resolve one third of the issueThe other half is that the tint on our vehicle needs to be re-doneI would like to take our Mazda to a tint shop of our choice and have Cutter Mazda pay for itI was not satisfied with the initial tint anywayI would like to personally do the transaction with the tint shop so that it is done correctlySo if Cutter Mazda pays for the tint to be re-done at a tint shop of our choice it would satisfy another third of this complaintThe last third of this complaint is the issue of not submitting documents to DMV to get our license platesLet's not forget that if I did not personally check with DMV about our license plates we would still, as of this response on March 20, 2014, not have our license platesI would like to have an explanation on why this happenedSo that's it parts to my complaint and none of it has been resolved yetMahalo Final Business Response / [redacted] (4000, 14, 2014/03/28) */ From: [redacted] (mailto: [redacted] @cutterauto.com) Sent: Friday, March 28, 11:AM To: [redacted] * [redacted] Subject: RE: Case # [redacted] Sorry I didn't get back to you earlier ***, the registration got delayed as the deal was originally under [redacted] and [redacted] but later switched to [redacted] only and the loan and registration paperwork had to be redone causing the delay Final Consumer Response / [redacted] (4200, 16, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in my previous response, changing the registration would solve ONLY 1/of this complaintWe still need to have our tint re-doneAs stated in my previous response, I would like to personally take our vehicle to a tint shop of our choice and have it done so that it is done correctly and have Cutter Mazda pay for itIt seems as if Cutter Mazda is not reading what this case is aboutAlso as stated in my previous response I would like an explanation on why I had to call the DMV to find out that no paper work was submitted to get our initial license platesI am wondering why I have to keep responding with the same responses

Complaint: [redacted] To Whom It May Concern:First, the only part of my purchase experience I find unpleasant is the constant running of my credit report - just received another letter from a bank on June 2017, dated for the 29th of MaySecond, as outlined in the original complaint; my desire is to have the information of where I'm sending my payments to mailed to meIt is standard practice whenever purchasing a vehicle, and is becoming increasingly difficult to ascertain with Cutter MazdaI've requested the information with Brian Wong on the phone last week, in which he stated, "We would get that to you in the mail." Again, I'm not signing any new paperwork, because all parties have signed in the F&I office the terms of the contract on the 13th of MayI'm pleased with my vehicle and would like to make my payments on timeWhy won't Cutter Mazda honor the contract I signed in the F&I office? Sincerely, [redacted] ***

I had the benefit of running into a very respectful salesman by the name of [redacted] he was patient Kool and very laid back he made me feel like the decsion I made was the right one I would personally recommend him to anyone who needs help he is a great person to work with

Complaint: [redacted] I am rejecting this response because:The final outcome that I'm looking to happen with this car is almost complete, however upon contacting the finance company I've been informed that I'm behind one payment with another payment due in less than two weeksI was assured by the General Manager and Finance Manager that my first payment wasn't due until July 21st - this was contrary when contacting the finance managerIn order for this issue to be resolvedI need the current past due payment to be handled by the dealership and I will assume the current payment on the 21st of July as agreed upon Sincerely, [redacted] ***

I have spoken to Mr *** and he considers the issue to be resolved

Subject: #*** To whom it may concern,
Mazda Cutter responded back to my complaint and they reimbursed me for half of what I paid for my car that was worked onSo there is no need to further pursue the complaintThank you very much for responding back to me earlier this week V/r, *** *** Sent from my iPhone

I am sorry to hear that Mr *** is unhappy with his purchase experience hereMy general sales manager Phillip P*** or I would be happy to speak to him and go over his concernsPlease call us at *** at your convenience

Complaint: ***
I am rejecting this response because: the reply from the business is to pick one way or the other to
the paperwork. I therefore pick that they the paperwork to
reflect the original mileage with the corrected information of the vin
number, removing also the incorrect charge of $+ tax and the date
they do these corrections. For example, they did not do these
corrections on the date the car was purchased. The point is to have in
their system/files a corrected Cutter Mazda invoice for them and for me
Sincerely,
*** ***

Request has been taken cared of and notified Customer

Initial Business Response /* (1000, 5, 2014/08/21) */
I am sorry that *** is unhappy with her purchase at *** but she would need to take up her concerns with themRegarding the issues with the vehicle she purchased from us, we fixed the issues with the vehicle she had
purchased from us, provided her with an extra key,and offered a loaner to drive while her car was in service all at no expensePlease let me know if I can be of further assistance in this matter
***
Final Business Response /* (4000, 9, 2014/08/26) */
I'm sorry that *** believes there was some sort of error but there was no issue with the figures on her deal or the amont she paid for the carIf she is unhappy with the amount another store gave her for the car when she traded it in there than her issue is with them and not with usAll mechanical issues with her vehicle were fixed at no charge to her as well as the extra keyOnce again thank you for bringing this to my attention but we have no control over what another business and *** worked out on trading in her vehicle
Final Consumer Response /* (4200, 11, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My issue is still not being answered and heardOur contract and negotiated deal was way more than we dealedWe paid more than the sale price advertisedJust the fact at 4days we had an engine problem, I know it was fixed? But a "new" car at the 4th day driving it the engine gives a problem, we bought a lemonWe were charged way too much and we were scammed

OMG what a terrible finance department. I bought a new 2013 Mazda 5 in April 2013. It was a nice vehicle, however, it did not serve my needs. In November I purchased a new pick-up and promptly started the process of trying to cancel the extended warranty, being the vehicle only had 15,695 miles on it. No matter how many messages I left on voice mails no one returned my call. Finally in mid December [redacted] (via email) assured me he would submit my request. Today I called Warranty Solutions and they never received the request. TERRIBLE CUSTOMER SERVICE!!!

We would be more than happy to refund the $195+tax [redacted] is asking for. In fact the check has been cut for almost a month now. However she either needs to sign a release or a new buyers order  stating/showing that she no longer has the anti theft warranty coverage in order for us to release the...

check. She can come down at any time to sign either form and pick up her check as they have been ready as she requested for several weeks now. Please feel free to contact me with any other questions.

We would be more than happy to refund the $195+tax [redacted] is asking for. In fact the check has been cut for almost a month now. However she either needs to sign a release or a new buyers order  stating/showing that she no longer has the anti theft warranty coverage in order for us to release the...

check. She can come down at any time to sign either form and pick up her check as they have been ready as she requested for several weeks now. Please feel free to contact me with any other questions.

Initial Business Response /* (1000, 7, 2014/03/13) */
Unfortunately while the Mazda5 is a van, for some reason the state classifies it as a passenger vehicle affecting the degree of tint you can put on the windows. However when we do have a customer complaint we can petition the DMV to...

change the vehicle to a MPVH or PVAN so they can use the vehicle as properly intended. My DMV supervisor has already contacted First Hawaiian Bank so we can sent the title down to the DMV and reclass the car. This can take 2-3 weeks but hopefully we will have Mr. Iwabuchi's car reclassed shortly.
Initial Consumer Rebuttal /* (3000, 9, 2014/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not completely satisfied yet. I am glad to see that Cutter Mazda is now making an effort to correct my issue. But it is only because I filed this complaint. If Cutter Mazda can change the classification of our vehicle that would resolve one third of the issue. The other half is that the tint on our vehicle needs to be re-done. I would like to take our Mazda 5 to a tint shop of our choice and have Cutter Mazda pay for it. I was not satisfied with the initial tint anyway. I would like to personally do the transaction with the tint shop so that it is done correctly. So if Cutter Mazda pays for the tint to be re-done at a tint shop of our choice it would satisfy another third of this complaint. The last third of this complaint is the issue of not submitting documents to DMV to get our license plates. Let's not forget that if I did not personally check with DMV about our license plates we would still, as of this response on March 20, 2014, not have our license plates. I would like to have an explanation on why this happened. So that's it 3 parts to my complaint and none of it has been resolved yet. Mahalo
Final Business Response /* (4000, 14, 2014/03/28) */
From: [redacted] (mailto:[redacted]@cutterauto.com)
Sent: Friday, March 28, 2014 11:17 AM
To: [redacted]
Subject: RE: Case #[redacted]
Sorry I didn't get back to you earlier [redacted], the registration got delayed as the deal was originally under [redacted] and [redacted] but later switched to [redacted] only and the loan and registration paperwork had to be redone causing the delay.
Final Consumer Response /* (4200, 16, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my previous response, changing the registration would solve ONLY 1/3 of this complaint. We still need to have our tint re-done. As stated in my previous response, I would like to personally take our vehicle to a tint shop of our choice and have it done so that it is done correctly and have Cutter Mazda pay for it. It seems as if Cutter Mazda is not reading what this case is about. Also as stated in my previous response I would like an explanation on why I had to call the DMV to find out that no paper work was submitted to get our initial license plates. I am wondering why I have to keep responding with the same responses.

I had the benefit of running into a very respectful salesman by the name of [redacted] he was patient Kool and very laid back he made me feel like the decsion I made was the right one I would personally recommend him to anyone who needs help he is a great person to work with

I can either redo the paperwork for the current date with the current miles on the car or for the original date with the original miles on the car.

Complaint: [redacted]
I am rejecting this response because:The final outcome that I'm looking to happen with this car is almost complete, however upon contacting the finance company I've been informed that I'm behind one payment with another payment due in less than two weeks. I was assured by the General Manager and Finance Manager that my first payment wasn't due until July 21st - this was contrary when contacting the finance manager. In order for this issue to be resolved. I need the current past due payment to be handled by the dealership and I will assume the current payment on the 21st of July as agreed upon.
Sincerely,
[redacted]

Complaint: [redacted]
To Whom It May Concern:First, the only...

part of my purchase experience I find unpleasant is the constant running of my credit report - just received another letter from a bank on 8 June 2017, dated for the 29th of May. Second, as outlined in the original complaint; my desire is to have the information of where I'm sending my payments to mailed to me. It is standard practice whenever purchasing a vehicle, and is becoming increasingly difficult to ascertain with Cutter Mazda. I've requested the information with Brian Wong on the phone last week, in which he stated, "We would get that to you in the mail." Again, I'm not signing any new paperwork, because all parties have signed in the F&I office the terms of the contract on the 13th of May. I'm pleased with my vehicle and would like to make my payments on time. Why won't Cutter Mazda honor the contract I signed in the F&I office?
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/12) */
Declining Mr. [redacted] request for new tires was denied direct from Mazda customer care [redacted] @ [redacted] due to normal wear due to mileage. All warranty issues are authorized by the manufacture.
Final Business Response /* (4000,...

25, 2014/08/26) */
I spoke with my service manager, and Mr [redacted] will be here today so he can inspect the tires and assist with the issues and work on getting Mazda to assist with the tire claims.
Final Consumer Response /* (2000, 12, 2014/08/27) */
Yes, Cutter Mazda of Honolulu did replace 2 tires and told me that I'll need to deal directly with Mazda USA if I want to have the other tires replaced.

Complaint: [redacted]
I am rejecting this response because:  the reply from the business is to pick one way or the other to re-do
the paperwork.  I therefore pick that they re-do the paperwork to
reflect the original mileage with the corrected information of the vin
number, removing also the incorrect charge of $195 + tax and the date
they do these corrections.  For example, they did not do these
corrections on the date the car was purchased.  The point is to have in
their system/files a corrected Cutter Mazda invoice for them and for me.

Sincerely,
[redacted]