Cutters Creek LLC

From: [redacted] Date: Mon, May 4, 2015 at 5:43 PMSubject: [redacted] To: [redacted] ... [redacted] , I am forwarding the response from our installers which explains the true situation regarding the flooring in [redacted] home at [redacted] ***. [redacted] tried to accommodate [redacted] by agreeing to sand her floors and then refinish the first floor. She refused their offer and insists on replacing the flooring. There is no way that we will participate in that kind of request. If you have any additional questions my number is [redacted] [redacted] * Date: Thu, 30 Apr 2015 17:13:49 -0400From: [redacted] To: [redacted] Subject: [redacted] My name is [redacted] and I am writing this in response the allegations against me made by [redacted] ***. I have been installing flooring for 10 years in residential and commercial buildings for multiple companies as well as my own work. I have been on multiple new construction sites where I installed hardwood the same exact way as I did for [redacted] ***. I can supply multiple references to validate this, homeowners and builders. The first part I would like to address is that the hardwood was delivered and brought into the house to acclimate, not stored in the garage prior to install. The [redacted] did notify me of a sheen issue with the floor a month after taking ownership of the home, to which we had multiple sales reps out to address. At this point there was no indication of any cupping whatsoever in the floor. Offers were made to rectify the problem by the manufacturer to which I don’t have all the information on, [redacted] dealt with the homeowner direct. The first time I was made aware of any cupping in the floor was in July (original install date was in late feb). I hired an independent flooring inspector to come and try to determine what the issue was, But It is stated that the late onset of cupping (6 months) is a site related issue and not a acclimation issue with the hardwood. It was never determined that the red rosin paper was the cause (I can supply the inspection report upon request). Also the subfloor used in all the houses at [redacted] is a moisture resistant osb (invoices can be supplied upon request). The manufacturer did offer to sand and refinish the entire first floor of the [redacted] house, which would have corrected all issues with the finish and cupping. The [redacted] have ignored this offer and at this point the offer has expired. This is not a builder or installer issue as stated in the inspection report, and I feel that I have done my part to absolve myself and the builder of any wrong doing.

If you need additional information, please let me knowI have a file three inches thickthank you, [redacted] ***

From: *** *** ***Date: Mon, May 4, at 5:PMSubject: *** *** *** *** *** *** *** ***
*** ** ***To: *** ***, I am forwarding the response from our installers which explains the true situation regarding the flooring in *** *** home at *** *** *** *** ** *** *** *** *** tried to accommodate *** *** by agreeing to sand her floors and then refinish the first floor She refused their offer and insists on replacing the flooring There is no way that we will participate in that kind of request If you have any additional questions my number is *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** * *** *** * Date: Thu, Apr 17:13:-0400From: ***To: ***Subject: *** *** *** My name is *** *** and I am writing this in response the allegations against me made by *** ***I have been installing flooring for years in residential and commercial buildings for multiple companies as well as my own workI have been on multiple new construction sites where I installed hardwood the same exact way as I did for *** ***I can supply multiple references to validate this, homeowners and buildersThe first part I would like to address is that the hardwood was delivered and brought into the house to acclimate, not stored in the garage prior to installThe *** did notify me of a sheen issue with the floor a month after taking ownership of the home, to which we had multiple sales reps out to addressAt this point there was no indication of any cupping whatsoever in the floorOffers were made to rectify the problem by the manufacturer to which I don’t have all the information on, *** dealt with the homeowner directThe first time I was made aware of any cupping in the floor was in July (original install date was in late feb)I hired an independent flooring inspector to come and try to determine what the issue was, But It is stated that the late onset of cupping (months) is a site related issue and not a acclimation issue with the hardwoodIt was never determined that the red rosin paper was the cause (I can supply the inspection report upon request)Also the subfloor used in all the houses at *** *** is a moisture resistant osb (invoices can be supplied upon request)The manufacturer did offer to sand and refinish the entire first floor of the *** house, which would have corrected all issues with the finish and cuppingThe *** have ignored this offer and at this point the offer has expiredThis is not a builder or installer issue as stated in the inspection report, and I feel that I have done my part to absolve myself and the builder of any wrong doing

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** ***Date: Wed, May 13, at 4:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint ***.To: "[email protected]" Thank you so much for sending this response to meThese two fellows have done everything possible to run from the problemOn 2/21/the wood arrived at our home Joe B***, (Christian P***'s partner) told me "Armin wanted the wood installed the day it arrivedHe was only able to hold him off a few days, thus the wood did not have time to "cure"" 2/25/, installation of wood flooring begins. 2/28/13, installation of wood flooring completedChristian P*** used red rosin paper which "is not a recommended vapor rder." *** *** invalidated our warrenty because their warrenty required the installer use lb asphalt paper. *** *** offered to sand our floors but their technician recommended against this since the floors are cupping 4/24/13: it is noticed that the wood floors are peeling 5/1/13: MrP*** inspected the floors and sees the defectsHe will notify the retailer In the end, *** offered us $2,to release them, the distrubutor and the retailerWe paid $19,for the wood floors and it will cost us $23,to tear them out and replace defective flooring We turned them down, as $2,won't help much with this problemArmin and Christian want to blame the cupping on meA professional inspector, hired by Christian, said the humitity in our home is at levels Since Christian messed up this installation, he has changed his moisture paper.IN A NUT SHELL:ARMIN FORCED THE INSTALLERS TO INSTALL THE WOOD BEFORE IT HAD TIME TO "CURE"THE INSTALLER, CHRISTIAN, USED THE WRONG MOISTURE PAPERTHE WOOD IS DEFECTIVE, PER AMBER OAKS OF *** ***THE DISTRIBUTOR AND THE RETAILER SOLD CHRISTIAN DEFECTIVE WOODTHE REALTOR WE USED (ARMIN'S REALTOR) REFUSES TO HELP US AS SHE WANTS ARMINS BUSINESSTHE ATTORNEY WE HIRED, (CHARGED US 2,000), AND SAT ON THE CASE ONE YEAR AND DID NOTHING. THERE IS A LOT OF BLAME TO GO AROUNDIF THERE IS ANYTHING YOU CAN DO FOR US, WE CERTAINLY WILL APPRECIATE IT.SINCERELY, *** ** ***
Regards,
*** ***

If you need additional information, please let me know. I have a file three inches thick.
thank you,
[redacted]

From: [redacted]Date: Mon, May 4, 2015 at 5:43 PMSubject: [redacted]To: [redacted]...

[redacted],  I am forwarding the response from our installers which explains the true situation regarding the flooring in [redacted] home at [redacted].  [redacted] tried to accommodate [redacted] by agreeing to sand her floors and then refinish the first floor.  She refused their offer and insists on replacing the flooring.  There is no way that we will participate in that kind of request.  If you have any additional questions my number is [redacted] [redacted] [redacted] [redacted] Date: Thu, 30 Apr 2015 17:13:49 -0400From: [redacted]To: [redacted]Subject: [redacted] My name is [redacted] and I am writing this in response the allegations against me made by [redacted]. I have been installing flooring for 10 years in residential and commercial buildings for multiple companies as well as my own work. I have been on multiple new construction sites where I installed hardwood the same exact way as I did for [redacted]. I can supply multiple references to validate this, homeowners and builders. The first part I would like to address is that the hardwood was delivered and brought into the house to acclimate, not stored in the garage prior to install. The [redacted] did notify me of a sheen issue with the floor a month after taking ownership of the home, to which we had multiple sales reps out to address. At this point there was no indication of any cupping whatsoever in the floor. Offers were made to rectify the problem by the manufacturer to which I don’t have all the information on, [redacted] dealt with the homeowner direct. The first time I was made aware of any cupping in the floor was in July (original install date was in late feb). I hired an independent flooring inspector to come and try to determine what the issue was, But It is stated that the late onset of cupping (6 months) is a site related issue and not a acclimation issue with the hardwood. It was never determined that the red rosin paper was the cause (I can supply the inspection report upon request). Also the subfloor used in all the houses at [redacted] is a moisture resistant osb (invoices can be supplied upon request). The manufacturer did offer to sand and refinish the entire first floor of the [redacted] house, which would have corrected all issues with the finish and cupping. The [redacted] have ignored this offer and at this point the offer has expired. This is not a builder or installer issue as stated in the inspection report, and I feel that I have done my part to absolve myself and the builder of any wrong doing.

If you need additional information, please let me know. I have a file three inches thick.thank you,[redacted]

From: [redacted]Date: Fri, May 29, 2015 at 10:07 AMSubject: Response to [redacted] Complaint No.[redacted]To: [redacted]Please resend her the response that we sent to you in an earlier correspondence.  We have nothing further to add.  She is making unfounded accusations.  Please do not send us any more letters.Armin G[redacted] Guggenheim Commercial Real Estate Group 23215 Commerce Park Dr., Suite 115 Beachwood, Ohio 44122 (216) 765-8000 o (216) 765-1719 f [redacted]