I purchased a LG Refrigerator from Tucson Appliance in February of along with a Year extended warranty, I was thinking let's support a local company rather than the Big Box appliance store
On June 17, the water line failed, I was thinking what a nice choice to go local, picked up the phone and called them to come service the line They said the first appointment was more than a week away, I figured ok I will take that one The lady had my order in front of her and confirmed my fridge model number
The Morning of 24th the service rep *** called and said I will be there between 1- I was thinking typical Cable guy type window 3PM rolls around no *** 3:No *** No Call, finally I pick up the phone to call the guy he says "yeah I am on the way"
He shows up at 03:smelling like an ash tray, literally I had to spray the house when he left it was that bad He pops in, looks at the taped up water line and says "yup, we have to order that kit" I asked dude, I told the lady a week ago my model number and told her I had a visible leak in the line, are you telling me I can't send a photo so you can arrive with my part
He says, not the way it works I call to complain but really doesn't do much good So now I am WAITING, WAITING, WAITING for my line to be repaired, buying water and Ice from the store On August 6th he call to say they have the part and can do the repair, he arrives on time this time does the repair and leaves, I am thinking Finally, spray the house down to kill the ash tray odor
No Friends this saga is not over yet, minutes after he leaves the fridge beeps and clicks and an error message pops up ER CF, I call *** he says "error compressor failure" but I wasn't working by the Compressor." I say buddy the fridge ran and worked well until minutes after your left pretty sure you hosed something up He comes back the next day and says "oh, the line I installed was hitting the Compressor Fan, that was the noise and error
Once again, I deodorize the house and think Thank you Thank You this saga is finally ended just a few days short of Months Seriously, Months for a water line kit installation
Don't buy local folks, not at Tucson Appliance it is a sell sell sell environment and once you are out the door they completely forget you are a customer
I would like to warn everyone about this company's business practices My family and I had purchased several items from them with no problemWhen I purchased a $1,refrigerator from them and it stopped working I requested their service I was given an outrageous price for them to do anything I ultimately found out from another service company that this was not actually a scratch & dent, it had been DROPPED a considerable distance is what caused the motherboard to go outTo repair it was not feasible so I had to go purchase a new refrigerator elsewhere This was a TOTAL lossI wrote a letter to the company, cc to Revdex.comNever got a response & Revdex.com only "noted" my letter, it is not in the complaintsI should have sued them
I purchased a LG Refrigerator from Tucson Appliance in February of along with a Year extended warranty, I was thinking let's support a local company rather than the Big Box appliance store
On June 17, the water line failed, I was thinking what a nice choice to go local, picked up the phone and called them to come service the line They said the first appointment was more than a week away, I figured ok I will take that one The lady had my order in front of her and confirmed my fridge model number
The Morning of 24th the service rep *** called and said I will be there between 1- I was thinking typical Cable guy type window 3PM rolls around no *** 3:No *** No Call, finally I pick up the phone to call the guy he says "yeah I am on the way"
He shows up at 03:smelling like an ash tray, literally I had to spray the house when he left it was that bad He pops in, looks at the taped up water line and says "yup, we have to order that kit" I asked dude, I told the lady a week ago my model number and told her I had a visible leak in the line, are you telling me I can't send a photo so you can arrive with my part
He says, not the way it works I call to complain but really doesn't do much good So now I am WAITING, WAITING, WAITING for my line to be repaired, buying water and Ice from the store On August 6th he call to say they have the part and can do the repair, he arrives on time this time does the repair and leaves, I am thinking Finally, spray the house down to kill the ash tray odor
No Friends this saga is not over yet, minutes after he leaves the fridge beeps and clicks and an error message pops up ER CF, I call *** he says "error compressor failure" but I wasn't working by the Compressor." I say buddy the fridge ran and worked well until minutes after your left pretty sure you hosed something up He comes back the next day and says "oh, the line I installed was hitting the Compressor Fan, that was the noise and error
Once again, I deodorize the house and think Thank you Thank You this saga is finally ended just a few days short of Months Seriously, Months for a water line kit installation
Don't buy local folks, not at Tucson Appliance it is a sell sell sell environment and once you are out the door they completely forget you are a customer
I would like to warn everyone about this company's business practices My family and I had purchased several items from them with no problemWhen I purchased a $1,refrigerator from them and it stopped working I requested their service I was given an outrageous price for them to do anything I ultimately found out from another service company that this was not actually a scratch & dent, it had been DROPPED a considerable distance is what caused the motherboard to go outTo repair it was not feasible so I had to go purchase a new refrigerator elsewhere This was a TOTAL lossI wrote a letter to the company, cc to Revdex.comNever got a response & Revdex.com only "noted" my letter, it is not in the complaintsI should have sued them