Cutting Edge Automotive

I am rejecting this response because: The product, I was assured, was of high quality. There was no visible sign at the time of purchase and no admonishment when I purchased the vaporizer. Am I to expect that the quality of such an expensive piece extends for a lifetime of only three weeks? Under a month? This is outrageous and completely unacceptable. Selling merchandise at such an exorbitant price that only works for less than a month is absolutely unacceptable to me. I, at this time, will proceed with my campaign against this store until I am granted a full refund of the purchase. The BBB, Yelp, and any other outlets I can complain to, including social media, I will make sure this is heard. My mother spends $100 per week in your store; not any more. I used to go to your store for all of my vaporizer needs, not any more. I guarantee you will lose more business over this than it would cost you to refund the defective merchandise. I attempted to get in touch with the factory, with the manufacturer, but there is no contact information that I was successfully able to use. This is your product, you sold it, from your store.

I would like to address the original complaint by fully disclosing the details of the interaction between the customer and Cutting Edge Automotive.The customer, who purchased the vehicle for her 18-year-old son, did not pay cash for the vehicle, the customer paid with a cashiers check which is not... legally equivalent to cash. Dealers legally have 30 days to sign over a title despite method of payment, however it is more likely that we will not immediately sign over a title until we are 100% sure that the cashiers check will clear. The customer was issued an emissions voucher as well as a "We Owe You" legally binding document stating that Cutting Edge Automotive would install a catalytic converter on the vehicle so it would pass emissions. Out of courtesy to the customer, Cutting Edge Automotive held on to the voucher and offered to take the vehicle to emissions testing for her after installing the catalytic converter. I have attached documentation that shows both the "We Owe You" agreement and the emissions voucher.All vehicles sold at Cutting Edge Automotive are Sold As Is, which is stated in the documents attached and signed by the customer. All customers are encouraged to take their vehicle for an inspection from a trusted mechanic shop and are encouraged to inform us of any issues. In all instances, prior to purchase, Cutting Edge Automotive will provide any necessary work to the vehicle to ensure that it is safe and reliable. In this case, both the customer and her son were aware of the condition of the tires and had the option to not purchase the vehicle, or to purchase the vehicle and then replace the tires - which is exactly what they did rather than return the vehicle and demand new tires. In line with our commitment to providing excellent service to our customers, we fixed the headlight for the customer free of charge and at that time in point there were no other issues with the vehicle, as the customer stated in her complaint, the vehicle was "still in good condition." This was five days after selling the vehicle, also documented in the attached states that there is no cooling off period in Colorado. While the customer claims that "less than 6 hours later a rod [went out]," it wasn't until Monday morning that we were notified that the vehicle was not running. The father of the vehicle owner (we would like to note that this is not who filed the complaint) is who called us on Monday and informed us that the vehicle had to be towed on Sunday to Cutting Edge Automotive because it stopped running while his son was driving it. After inspecting the vehicle, our technicians determined that the engine did need to be replaced. Out of a courtesy to the customer, our service writer looked around and found a used engine for $1,600. In order to pay my technician to install the engine, the total bill came out to $2,600 which is standard for a professional auto shop. After discussing this with the customer, the customer was very displeased and requested that we purchase the vehicle back. While we are not legally bound to do anything because the vehicle was sold As Is - and the paperwork signed also states this - the owner of Cutting Edge Automotive offered to eat the entire cost of labor. Unfortunately, as soon as a vehicle is driven off the lot at Cutting Edge Automotive, we have no control over how it is driven or how it is treated, especially a high performance turbo charged [redacted] which is based off a rally car platform. The vehicle was a 2002 [redacted] with 118,000 miles, there is no reason that the engine would have had any prior internal issues. The fact that the vehicle was sold As Is and all interaction between Cutting Edge Automotive and the customer complied with dealer regulations, we are not legally bound to provide any sort of refund to this customer. The only resolution that we are willing to offer at this point would be to purchase the vehicle back at purchase price minus the cost of the engine and labor to install it at $2,600, however the customer would be required to remove the purchased tires prior to bringing the vehicle back. At the end of the day, Cutting Edge Automotive is a locally owned and operated used car dealership. We care about our customers and we did what we could to try and make the situation right, however we have to be fair and I have to run a business. We tried to resolve the situation by eating our labor cost of $1,000 despite not being at fault, so that the customer would only have had to pay for the used engine at $1,600. At this point, it seems as though the customer will not be happy with anything but a full refund on a vehicle that is not in the condition in which it was sold.

Hello Mr. ***, I am responding behalf of Cigarettes For Less and my name is [redacted] . My mother and father are the owners of the store. I work on the weekends and now I work on the weekdays too from 8:30AM to 3:00PM starting 5/29/2017. If you would like to come in and talk to me I would be more than... happy to. However, what I am about to tell you here will be the same message will be relaying to you in person. The fact is our store has a strict no refund policy, there is also a sign posted right under the Vaporizer showcase where you bought your electronic vaporizer from (I have also attached a picture). I could understand if the product worked for merely 3 days and went out on you....in that case we would have had no problem in replacing the product for you; however, it seems like you had the product for over 3 weeks and at the point it is out of our hands. We suggest and urge you to contact the manufacture because it is still possible you have manufacture warranty on the product. I'm sorry for the inconvenience you are going through Mr. ***, but if you have any further questions or concerns feel free to contact me or stop by the store during my working hours. Thank you.

Here is the website for the Manufacture:http://www.sigelei.com/service/warranty_terms.htmlScroll down for the Phone number and email. Have a great day. - ***

Hello Mr. [redacted], I am responding behalf of Cigarettes For Less and my name is [redacted]. My mother and father are the owners of the store. I work on the weekends and now I work on the weekdays too from 8:30AM to 3:00PM starting 5/29/2017. If you would like to come in and talk to me I would be more than...

happy to. However, what I am about to tell you here will be the same message will be relaying to you in person. The fact is our store has a strict no refund policy, there is also a sign posted right under the Vaporizer showcase where you bought your electronic vaporizer from (I have also attached a picture). I could understand if the product worked for merely  3 days and went out on you....in that case we would have had no problem in replacing the product for you; however, it seems like you had the product for over 3 weeks and at the point it is out of our hands. We suggest and urge you to contact the manufacture because it is still possible you have manufacture warranty on the product. I'm sorry for the inconvenience you are going through Mr. [redacted], but if you have any further questions or concerns feel free to contact me or stop by the store during my working hours. Thank you.

I am rejecting this response because: The product, I was assured, was of high quality. There was no visible sign at the time of purchase and no admonishment when I purchased the vaporizer. Am I to expect that the quality of such an expensive piece extends for a lifetime of only three weeks? Under a month? This is outrageous and completely unacceptable. Selling merchandise at such an exorbitant price that only works for less than a month is absolutely unacceptable to me. I, at this time, will proceed with my campaign against this store until I am granted a full refund of the purchase. The Revdex.com, Yelp, and any other outlets I can complain to, including social media, I will make sure this is heard. My mother spends $100 per week in your store; not any more. I used to go to your store for all of my vaporizer needs, not any more. I guarantee you will lose more business over this than it would cost you to refund the defective merchandise. I attempted to get in touch with the factory, with the manufacturer, but there is no contact information that I was successfully able to use. This is your product, you sold it, from your store.

I would like to address the original complaint by fully disclosing the details of the interaction between the customer and Cutting Edge Automotive.The customer, who purchased the vehicle for her 18-year-old son, did not pay cash for the vehicle, the customer paid with a cashiers check which is not...

legally equivalent to cash. Dealers legally have 30 days to sign over a title despite method of payment, however it is more likely that we will not immediately sign over a title until we are 100% sure that the cashiers check will clear. The customer was issued an emissions voucher as well as a "We Owe You" legally binding document stating that Cutting Edge Automotive would install a catalytic converter on the vehicle so it would pass emissions. Out of courtesy to the customer, Cutting Edge Automotive held on to the voucher and offered to take the vehicle to emissions testing for her after installing the catalytic converter. I have attached documentation that shows both the "We Owe You" agreement and the emissions voucher.All vehicles sold at Cutting Edge Automotive are Sold As Is, which is stated in the documents attached and signed by the customer. All customers are encouraged to take their vehicle for an inspection from a trusted mechanic shop and are encouraged to inform us of any issues. In all instances, prior to purchase, Cutting Edge Automotive will provide any necessary work to the vehicle to ensure that it is safe and reliable. In this case, both the customer and her son were aware of the condition of the tires and had the option to not purchase the vehicle, or to purchase the vehicle and then replace the tires - which is exactly what they did rather than return the vehicle and demand new tires. In line with our commitment to providing excellent service to our customers, we fixed the headlight for the customer free of charge and at that time in point there were no other issues with the vehicle, as the customer stated in her complaint, the vehicle was "still in good condition." This was five days after selling the vehicle, also documented in the attached states that there is no cooling off period in Colorado. While the customer claims that "less than 6 hours later a rod [went out]," it wasn't until Monday morning that we were notified that the vehicle was not running. The father of the vehicle owner (we would like to note that this is not who filed the complaint) is who called us on Monday and informed us that the vehicle had to be towed on Sunday to Cutting Edge Automotive because it stopped running while his son was driving it. After inspecting the vehicle, our technicians determined that the engine did need to be replaced. Out of a courtesy to the customer, our service writer looked around and found a used engine for $1,600. In order to pay my technician to install the engine, the total bill came out to $2,600 which is standard for a professional auto shop. After discussing this with the customer, the customer was very displeased and requested that we purchase the vehicle back. While we are not legally bound to do anything because the vehicle was sold As Is - and the paperwork signed also states this - the owner of Cutting Edge Automotive offered to eat the entire cost of labor. Unfortunately, as soon as a vehicle is driven off the lot at Cutting Edge Automotive, we have no control over how it is driven or how it is treated, especially a high performance turbo charged [redacted] which is based off a rally car platform. The vehicle was a 2002 [redacted] with 118,000 miles, there is no reason that the engine would have had any prior internal issues. The fact that the vehicle was sold As Is and all interaction between Cutting Edge Automotive and the customer complied with dealer regulations, we are not legally bound to provide any sort of refund to this customer. The only resolution that we are willing to offer at this point would be to purchase the vehicle back at purchase price minus the cost of the engine and labor to install it at $2,600, however the customer would be required to remove the purchased tires prior to bringing the vehicle back. At the end of the day, Cutting Edge Automotive is a locally owned and operated used car dealership. We care about our customers and we did what we could to try and make the situation right, however we have to be fair and I have to run a business. We tried to resolve the situation by eating our labor cost of $1,000 despite not being at fault, so that the customer would only have had to pay for the used engine at $1,600. At this point, it seems as though the customer will not be happy with anything but a full refund on a vehicle that is not in the condition in which it was sold.