Cutting Edge Glass

I am rejecting this response because: I will wait until I actually receive the checkAs you can understand, I have been given several promises and none have been fullfilled

To Whom it May Concern: [redacted] filled out an application on 9/19/ Once she was approved, we asked for a holding fee to reserve the apartment Once tenant moves in, the money put down to reserve the apartment will be held as the security deposit She was approved, requiring a deposit in the amount of rent [redacted] put down a partial amount of $ The application (see attached document, page 2) states that any money put down to secure the apartment is non-refundable in the event the applicant should cancel When an applicant reserves an apartment, it is taken off of the market and no longer able to be rented by anyone else [redacted] called in November, shortly before her move in date and cancelled her move in Because the apartment had been taken off the market, the application was signed stating that applicant understood the conditioare unable to refund the amount paid of $We pride ourselves on customer service My staff goes beyond their expected work duties and I am always available to speak to We have to follow policies and treat everyone fair regardless of the situation/person Please fill free to contact me with any further questions and/or concernsSincerely, Brett N***, Owner

During the application process, leasing consultant made several attempts to call applicant regarding the application It took several days to get approved because we were waiting on his rental history A deposit must be paid to reserve a specific apartment We did reach out to the applicant regarding available apartments however a deposit was not received It states on the application that the application fee is non-refundable Mr [redacted] also signed authorizing to complete all background checks There is a fee to run a background and criminal history report on all applicants Because Mr [redacted] was upset about the matter, I agreed to refund application fee to avoid any further complaints A check was written on 3/9/ Again, several calls have been made for him to pick up the check with no return call from Mr [redacted] We still have the check available for pickup at his convenience

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Cutting Edge Glass sincerely apologizes for the amount of time that has passed
regarding this issueWe received your letter today and are resolving this matter today
We had a salesman on staff who was making a fair amount of mistakesHe has since
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been let go and we have gone back and addressed his mistakesMs*** complaint is
valid, unfortunately we were not able to re-cut her mirror in a timely manner
Cutting Edge Glass has always had a day money back guarantee policyThere has
not been a request until now
We will be sending *** *** a full refund to the address listed in the complaint
Cutting Edge Glass does not require the return of any installed material
Having been in business since 1998, this is the first incident ever with the Revdex.comMs
*** check will go out today, November 24, 2014, copy attachedWe apologize for any

The previous tenant has received her deposit in full. She picked it up from our office. Although, there were damages to carpet in her apartment, we still refunded her deposit in full. As far as the communication, *** did call the office demanding her
deposit within a week of moving out. She told each person in the office that she was told the day she moved out that she would receive it in a week. Management explained to her that the policy is days from move out and no one told her any different. This is company policy listed on page of her signed lease agreement. The tenant was not called a "liar". The conversation did consist of disagreements which resulted in screaming from the tenant. She was warned that if she continued screaming, the phone would be disconnected. The yelling continued so the conversation was disconnected by the employee of Harbour Pointe. Our phone calls are recorded for sales purposes. Her father did call back and management explained to him the situation regarding the deposit and the electric bill. It is the responsibility of the tenant to disconnect service when they vacate the apartment. Upon move-in, the tenant signs a form to have electric connected in their new apartment. We do not have tenants sign a form to disconnect old service nor are we able to call and disconnect service. The tenant was informed of this and called Indianapolis Power and Light. In turn, the electric company called Harbour Pointe and we verified her move out date so that she wouldn't be charged for days she was not in the apartment The tenant did request to speak to the owner but I just returned from out of town. Owners hire employees (managers) to handle these duties while they are away. I do apologize for any inconvenience this tenant feels she has received. I take pride in my community and treating tenants fairly/respectfully

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meMy only question to this man is why wasn't I able to talk to him then about my concern? My other question is, if I were to end up in the hospital because of that accident, I still couldn't get that money back or half of it?
Regards,
*** ***

To Whom it May Concern:  [redacted] filled out an application on 9/19/2016.   Once she was approved, we asked for a holding fee to reserve the apartment.   Once tenant moves in, the money put down to reserve the apartment will be held as the security...

deposit.     She was approved, requiring a deposit in the amount of rent.    [redacted] put down a partial amount of $300.00.    The application (see attached document, page 2) states that any money put down to secure the apartment is non-refundable in the event the applicant should cancel.   When an applicant reserves an apartment, it is taken off of the market and no longer able to be rented by anyone else.    [redacted] called in November, shortly before her move in date and cancelled her move in.   Because the apartment had been taken off the market, the application was signed stating that applicant understood the conditions-we are unable to refund the amount paid of $300.00. We pride ourselves on customer service.  My staff goes beyond their expected work duties and I am always available to speak to.   We have to follow policies and treat everyone fair regardless of the situation/person.   Please fill free to contact me with any further questions and/or concerns. Sincerely, Brett N[redacted], Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I am rejecting this response because: I will wait until I actually receive the check. As you can understand, I have been given several promises and none have been fullfilled.

During the application process,  leasing consultant made several attempts to call applicant regarding the application.   It took several days to get approved because we were waiting on his rental history.   A deposit must be paid to reserve a specific...

apartment.     We did reach out to the applicant regarding available apartments however a deposit was not received.    It states on the application that the application fee is non-refundable.   Mr. [redacted] also signed authorizing to complete all background checks.  There is a fee to run a background and criminal history report on all applicants.  Because Mr. [redacted] was upset about the matter, I agreed to refund application fee to avoid any further complaints.   A check was written on 3/9/2017.   Again, several calls have been made for him to pick up the check with no return call from Mr. [redacted].      We still have the check available for pickup at his convenience.

Review: Cutting Edge Glass. (Aka NJ Shower Doors) installed a mirror over a vanity in my powder room and it was installed in a crooked manner. It is not straight. They sent a person out to look at it and they acknowledged that it was sized and installed incorrectly. I have made several attempts to schedule,the repair to no avail.Desired Settlement: I would like them to come and remove the old mirror and replace it with a properly sized md installed mirror. Or I would like a refund. I paid them $240.75 on July 23rd, 2014.

Business

Response:

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Cutting Edge Glass sincerely apologizes for the amount of time that has passed

regarding this issue. We received your letter today and are resolving this matter today.

We had a salesman on staff who was making a fair amount of mistakes. He has since

been let go and we have gone back and addressed his mistakes. Ms. [redacted] complaint is

valid, unfortunately we were not able to re-cut her mirror in a timely manner.

Cutting Edge Glass has always had a 30 day money back guarantee policy. There has

not been a request until now.

We will be sending [redacted] a full refund to the address listed in the complaint.

Cutting Edge Glass does not require the return of any installed material.

Having been in business since 1998, this is the first incident ever with the Revdex.com. Ms.

[redacted] check will go out today, November 24, 2014, copy attached. We apologize for any

Consumer

Response:

I am rejecting this response because: I will wait until I actually receive the check. As you can understand, I have been given several promises and none have been fullfilled.