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Cutting Edge Limousine Inc.

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Reviews Cutting Edge Limousine Inc.

Cutting Edge Limousine Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear [redacted],
 
I reviewed the rebuttal  from the company. I don't know how [redacted] can confidently answer for [redacted]. I never spoke to him once. [redacted] was very rude and hung up on me. It's funny how that was not addressed since he was "sitting right next to her" when all of this happened.
 
I never received a phone call from [redacted] and my phone is able to accept voicemails. The office did not reach out to me. I initiated and followed up with every phone conversation. The only time [redacted] called me was immediately after I finally got a hold of her and she was calling to tell me that she was willing to offer me $100 and then hung up on me!
 
I'm not sure why the drivers response is not noted in the rebuttal. Truly, she is the only person from the company who was present during the ride. She was aware that during the heavy downpour that we were getting wet.
Per [redacted]'s statement he admits that they were notified of the issue BEFORE I called the office. 
 
[redacted] is insulting me, my bridal party and his driver. We ALL are aware of what happened!!! I'm glad the bus was inspected...it truly needed to be inspected after that disaster on my wedding day! It's funny, because most people don't randomly inspect a vehicle unless there is a problem. In my case that bus had a leakage window and emergency exit door problem. 
 
[redacted] never addressed a resolution. All he did was boast about how professional he and [redacted] are.
 
Professional people should never have to boast about how professional they are, their actions will speak for itself. 
 
This issue has not been resolved from the company. 
 
Please let [redacted] know that he and [redacted] are very unprofessional and he tried to insult me in his rebuttal letter on numerous occasions.
 I am not "Miss [redacted]" I am a Mrs!
 
Sincerely,
 
[redacted]

Company's Response by telephone/Revdex.com staff/ ** 
 
The company states they have further investigated this claim and nothing has been found substantiating this complaint.  They are still willing to offer the $100 as a goodwill courtesy.

Cutting Edge Limousine 
Dear Revdex.com,
I am responding to complaint number [redacted].  After receiving more information from you we have located records in regards to [redacted]'s original letter.  His current wife is the contract holder.  This is why we were not able to find any...

record originally.  
In regards to the concerns mentioned our drivers and all shop, office, techs, are very professional at all times and are will not use inappropriate language to anyone.  We have reviewed all information that has been provided and have investigated this and have a few things we would like to address as well.  
First I would like to address that the reservation was originally booked on January 20, 2014.  Every time we take a reservation over the phone which is how this service was contracted we ask for a security deposit and which form the customer would like to receive a copy of our contract which we require the customer to sign and any other payment slips. We ask all customers to please sign and return all documents within a few business days of booking the reservation.  [redacted] choose email.  We were given an email address of [redacted].[redacted].  We immediately sent out our two page copy of our rental contract and payment slip for the customer to look over and sign and send back to us.  We have record of multiple attempts between then and the wedding date asking for them to send us back signed copies.  They never did so the driver was required to have it signed at the beginning of the run. They have received our email so how is it they have copy's of unsigned forms in their possession that they sent you?  They received our email and just did not sign them and send them back.  
We sent [redacted] a copy of her rental contract in January of 2014 so there is plenty of time for her to read our rental contract and our entire rules and regulations page.  If she had any questions she could have contacted our office at anytime.  
In regards to the comment about the driver not following instructions, the instructions given to the driver at the church which is where the original pick up was, was to transport the party to Little Italy for photos and possibly the art museum area.  All of our drivers are trained and are knowledgeable of all the rules and regulations in those areas, which include locations where they can and cannot park, stage, load or unload customers.  Our drivers do tell our customers before they head to any locations for photos if it has any possibility of difficulty, but we do our best to accommodate any customer’s requests.  Drivers also give out cards with cell phone numbers in case of emergency or if any other reason may arise.  In this situation the photographer drove separately and incase they were separated they can contact each other if needed.  On the way to Little Italy there was road construction on the railroad bridge on the north end of Little Italy which closed the road.  A detour was used and the coach had to come in from the south end.  The roads were full of cars and it was bumper to bumper in both directions.  At the first traffic light at the bottom of the hill just before entering Little Italy the photographer in his personal car illegally crossed the double yellow line and stopped on the driver side of the coach instructing the driver to turn left into a one lane driveway and drop off the party for pictures.  Under the circumstances the driver said before the photographer pulled away he was unable to pull where he was asked.  The driver proceeded to first available safe place which was by Holy Rosary Church.  A large enough spot was found and the coach pulled in there safely and the passengers exited the vehicle safely.  The coach was less then 50 feet away from Mayfield road so there was very minimal walking the wedding party had to do.  As it states on our 
rules and regulations page which the customers did receive a copy of and signed paragraph 3 sentence 1 states “Passengers will agree to heed to the driver’s suggestions as to safety of everyone in the vehicle as well as the well being of the vehicle itself.”  Our drivers will under no 
circumstances place the vehicle or any passengers in an unsafe situation, park in a dangerous location, and/or commit any intentional traffic violations.  The driver did not intentionally not follow instructions, he was asked to park the coach in a place the coach was not able to go so the driver had to find an alternate place to park safely and he did.  After the coach was parked in a legal location safely the photographer called the driver and demanded the driver return to the location he specified.  The driver did tell the photographer he was unable to and why, and told him where he was.  Within a few minutes the photographer ran down to the coach, got in the drivers face in front of the wedding party, swore, called him very bad names, pushed him out of the way and boarded the bus and began insulting the driver to the wedding party.  This is unprofessional on the photographer’s part.  The driver ordered the photographer off the coach and from that moment on the photographer was not allowed on the coach.  As it states on our rules and regulations page paragraph 3 sentence 2 In the event anyone in the vehicle in unruly or boisterous, the driver, at his/her discretion can take whatever action in necessary to remedy the situation which includes asking anyone to vacate the vehicle, terminate the run, and/or contact legal authorities.  Currently our attorney is reviewing the dash cam footage and has forwarded it to the local prosecutor for review if charges can be filed against the photographer.  Mr. [redacted]’s comment about how the driver made a comment about another vendor is not correct.  The driver after the incident with the photographer followed company procedure which is to notify the contract holder which is [redacted], not [redacted] of the situation that took place.  The driver did not say anything out of context other then informing the bride about what happened.  If necessary [redacted] would have had to intervene but she did not need to.  The bride was the appropriate person to speak to about this, not anyone else who was present.  The bride was the contract holder.  In this situation the driver did follow company procedure, followed all traffic laws, and did his best to comply safely and legally with the customers request to the best of his ability.  We feel that there was nothing wrong with any of the actions from our driver.  
In regards to a comment that was mentioned about the air conditioning in the vehicle.  The driver had turned on the air conditioning from the time they were picked up and the entire time customers were in the vehicle other then one time where he was required by law to shut down the coach.  When the wedding party decided to go to the Italian gardens off MLK for pictures, and a new variable was introduced.  It is now a law in that area that it is a NO IDLE ZONE.  Which means all drivers are required to turn off any vehicle once parked?  It is clearly marked on many signs and a couple groomsmen did ask the driver why the coach was turned off and the driver showed them the signs.  We have had two drivers get a ticket for idling there and when the new law was recently passed we trained our drivers.  The driver again was following Cleveland Police Dept. rules and in the NO IDLE ZONE he shut the coach off like the law required him to.   It was a very hot sunny day. Almost 95 degrees.  We can understand anyone would be uncomfortable but again our drivers do their best to make everyone happy and comfortable, but will not break a law doing it.   After reviewing this we feel our driver did comply with Cleveland Police Dept. rules and shut off the coach when he was suppose to until it was time to leave.  
About a week after the wedding service both [redacted] and [redacted] contacted our office to discuss this.  I explained to [redacted] and [redacted] everything I explained in the letter above.  [redacted] felt since it was her wedding day she wanted to pass responsibility to another person.  Unfortunately she was the person who contracted us so she is the person responsible and the only person the driver and office staff is to speak to about anything.  If she did not want this responsibility she should not have been the primacy contract holder.  After a few minutes of discussion [redacted] would not even consider the though of the photographer causing any issues.  We even have evidence to back up what we explained to her and she insisted the entire problem was the driver.  I’m sorry to hear that she would not listen to reason but we only stated facts.    After further review of this we conclude Cutting Edge did provide service contracted and our driver faced the obstacles that where present safely, legally, and professionally to our customers.  Again our drivers are very professional and will do their best to make everything wonderful, safe, and memorable for all of our customers, but they will not break laws, or do anything illegal or unsafe with any vehicle or customers.  
[redacted]

I am responding to complaint number [redacted] After reading Miss
[redacted]'s letter I would like to address a few items. Miss [redacted] did
contact our office after her service was rendered. Miss [redacted] did
contact our office, left a voicemail and [redacted] called her back the
following business day...

however, due to Miss [redacted]'s telephone not
accepting voicemails, [redacted] initially was not able to leave her a
voicemail the first time she returned the call to Miss [redacted]
did eventually speak to Miss [redacted] later in the week about what she
was bringing to our attention and [redacted] was very professional with
her. [redacted] never spoke to her or blew her off like she is claiming
she did. I sit in the same office with her I was next to her when
the conversation took place. The issue now is we offered a refund of
$100 and Miss [redacted] claims that is not enough of a refund and was
"insulted," by [redacted] extending the offer of $100.00. We
did however have the vehicle checked out by a bus garage and all
window seals and exits were checked and passed inspection. No leaks
were found after water testing was performed. We did listen and
investigated the vehicle she was in and did not find any items
needing repairs. Also we did use the same vehicle multiple times
after her wedding date and no other party had mentioned the same
issue. This limousine is used at least 4 to 7 times a week and has
been out in the rain many times and still is in service today. We
have not had any other customers mention any leak issues. [redacted]
did offer in good faith a refund of $100 as a courtesy and Miss [redacted]
then became irritated and then began insulting [redacted] and her
"customer service" skills and citing what she felt should
be our company policies. Of course we return all customer calls and
complaints, as well as investigate if a customer is in complaint of
anything from their reservations, however Miss [redacted] advised she feels
we should just be calling to see how the customers are and go over
their whole event with them.
We take pride in our
vehicles, our driver's and our company representation. We would never
allow a driver or a member of our office staff to be disrespectful or
rude to a customer.
If you have any
questions please feel free to contact me anytime.
Thank You Very Much,
[redacted]

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