Cutting Edge Plus The

Initial Business Response /* (1000, 5, 2017/01/20) */
***
We completed the relocation and rough in for a new kitchenetteThe rough in took three trips to complete for a total of hoursThe plumber
filled out a detailed materials list and showed the amount of hours for each trip to the house on his work orderHe presented the work order to the customer when the job was done and he signed itThe customer was present for all three trips to the house and was there for the entire time for each visit
The invoice was priced at the office and sent to the customer the following dayWe received a cheque for $*** with a letter, essentially saying that the bill was more than he expected and requested a breakdownWe sent a full breakdown of the materials with pricing and a statement that we would apply the $*** to his account
We then exchanged emails, in which the customer went from saying we charged for materials we didn't use to the plumber didn't actually spend hours over the three visits
After explaining the invoice, sending a breakdown and scanned copy of the work order with the customers signature,he still disagreed with the bill
We sent an invoice today with interest, as the invoice is now a month over due, and this led the customer to file this complaint
We had a phone conversation for the first time today, as he refused to speak with anyone at the office via telephoneH***
Initial Consumer Rebuttal /* (3000, 7, 2017/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have lots of facts to dispute what Bremner's has stated with regard to the work done and material usedI simply want the billing to reflect thisIf I am incorrect to any of the relevant facts to the work done with respect to acceptable working conditions and understanding between a customer and vendor, then I will give Bremner's the benefit to present to me a thoughtful report to counter the facts as laid out by me***
For the record, I did not hesitate to bring my concerns forward as soon as I received the billingI will not delay or run away from dealing with this issue since it is very important to me and my attempted renovationsThe $*** cheque given was meant to show a sign of confidence that customer and vendor need to work together***
Final Business Response /* (4000, 9, 2017/01/24) */
There is no more to say about thisOur company has provided all requested info, in regards to materials and labour breakdownsI cannot provide any further info and fail to see how a reduction in the invoice is warranted
Final Consumer Response /* (4200, 11, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com, I want continue to work towards a resolution to between myself and the vendorI will continue to suggest to the vendor to compare the work that was done and the mismatch of the billing informationOn July 15, 2016, I visited the vendor representative to ask for an estimate on the planned renovations for my home and he promised to get back to me the following week but I never heard backThat was a missed opportunity for myself and the vendor to have a better understanding of the cost and obligations of both partiesAfter I completed the teardown out my old kitchenette, I had to get the sink moved from one wall to another and so I called as many plumbers I knew and this vendor was he first to show up
*** ***

Initial Business Response /* (1000, 5, 2017/10/25) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hello,
My name is *** and I am the service managerI would like to apologize to you and your daughter for your bad experienceWe
had a very challenging week with our schedule and unfortunately it affected our ability to get to everyoneI would like to offer you another service appointment(at your convenience, including afterhours) and we will provide the labour at no charge
I would be more than happy to discuss the situation on the phone today if you would like to contact me at the office
Thank you,

Initial Business Response /* (1000, 5, 2017/03/31) */
***
***
***
Our plumber installed a water heater at this location on Tuesday March 28thWe received a phone call that there was water on the floor the
following dayWe offered to send a plumber immediately but the customer was not able to be homeWe offered to send a plumber the next morning, Wednesday, and the customer agreed and we scheduled itThe next morning we received a message that the customer had to reschedule and we could not come that morningShe called back and we offered to send someone at 4pm but was able to send someone at 3pm when she returned homeOur plumber arrived and found the drain on the new tank was open slightly allowing water to drop from the valveThis water travelled into the hallway and onto a carpeted areaThe plumber vacuumed up as much water as possible and suggested she run her dehumidifier to dry the areaI followed up by calling and leaving a voicemail for her to call me to discuss the situationWe did not have an opportunity to speak until today at which time I suggested that she allow the dehumidifier to run for the weekendI also suggested that the carpet should be lifted slightly to allow air under it to dry fasterI at no time during the conversation said that we are not responsible for the leakI said that the plumber is responsible for checking and he did not notice the small leak from the valveI did comment and say I felt that if we had access to the house sooner the water leak could have been stopped sooner thus avoiding any potential damageWe at he office assumed that the leak could not be that bad if she was not concerned enough to arrange for access as soon as she noticed the leakI suggested that if she was concerned about the carpet to call her insurance company and deal with any remidation through themI do not feel that that is necessary as the area which got wet is quite small and the carpet was heavily damaged in that area from the homeowners dogI spoke to a someone In the insurance restoration business and they said that drying the area quickly with a dehumidifier and a fan is the best course of action for situations such as this so I feel that the information I provided is proper and accurateI did offer that we could speak again on Monday and if the area is still damp I would arrange to have and dehumidifier and drying equipment dropped offI am quite surprised that the customer decided to file this complaint today as we decided to review again on MondayAs for the full replacement of the carpet, I feel that that is excessive for the very small area that was wet and the fact that if we were allowed access in a reasonable amount of time
Initial Consumer Rebuttal /* (3000, 7, 2017/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** contacted me via email and we discussed compensation in the amount of $*** to cover the estimate I received for the hallway area damagedThis amount is actually less than what I was charged for the installation of the water heater through his company and he agreedUntil I receive that amount as agreed upon I will keep this file open until then
Final Business Response /* (4000, 9, 2017/04/03) */
A cheque was sent in the mail today for the amount agreed upon

Initial Business Response /* (1000, 5, 2017/04/07) */
***
Our office was contacted by Mr*** on March 30thWe did not have any plumbers available at the time so we proceeded to pull two plumbers
from another job and send them to his house, as they were working across the streetThe plumbers attempted to clear the line for over hours with no success and determined they have a sag in the underground piping or another major issue under the slab which may require a high pressure jetter or excavation to rectifyWe recommended another contractor with a jetter
The plumbers presented the bill and MR*** refued to pay or sign the work order and said "we didn't do anything or fix it so he won't pay"I called him the next day and we spoke about the issueHe told me that he would not pay the bill as we didn't fix it and wanted a reduced billI proceeded to removed $*** from the bill but that wasn't good enoughI told him that I could not do anything with the labour amount as I have to pay my men for their time on site and although it is unfortunate that he has a larger issue with his plumbing he still needs to pay our labourHe refused and I told him that this would likely end up in *** or *** if not paid within days
Our receptionist does not have the ability to quote any jobs over the phoneHe knew the hourly rate and two men were coming
I at no time during our conversation was rude or used foul languageI was forceful in saying that I would proceed with *** after days and that is allI find it very insulting that Mr*** would lie and say I used foul language during our conversation
Mr*** compliant contains many untruthsWe did have the proper equipment, it was in good working order, the snake was not tangled, we had all the proper snake endsThe two plumber on site have cleared thousands of sewers in their careers working here and are both extremely knowledgeable
I have already made a good faith effort in reducing the bill by $***but I am not willing to reduce the labour amount as the plumbers made a valid effort to fix the problem and we need to be paid for this effortI will proceed with *** or a small claims action if necessary
Initial Consumer Rebuttal /* (3000, 7, 2017/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from*** from Bremners has a lot of things in it that are simply untrue starting with the phone call to the office the lady who answered the phone clearly stated that they would try to have someone come to look at my problem but that she didn't know when and that to do that work could cost up to $*** dollars depending on how bad the problem was at no time did she say or did anyone else tell me that their rate was $*** an hour if she has no right to quote pricing I see that as Bremners problem not mineI told her there was two men just sitting in a truck outside my house so I wouldn't call that taking men off a job to come to my houseWhen the men came in I had a rental snake from *** that they tried to use and they said it was not good enough that they would go get one of their snakes and have my problem fixed in about an hourWhen they came back they were complaining that all the good snakes were out on jobs and they had to bring the one they did which was tangled and took them time to get ready to use unless*** thinks my wife is also a liar as he has accused me of beingAs the plumbers were attempting to clear the line they keep looking for a different fitting that they keep saying if we had that fitting they could get the line clearedThe men did work very hard but when they presented the bill flori believe $*** or more I did say I was surprised by the amount and the men said just sign it and we will take it back and someone will call you I stated to them that I did feel I owed some money for their work but did not and still don't agree with the amountThey stated that they really didn't know why they couldn't clear the line and did state they thought there could be a drop in my sewer line and suggested having some other person come look at it but didn't leave me the informationAt this point we were no further ahead then we were before they showed upMy son had a friend of his come by that evening and suggested we try another plumbing company that he uses and contacted them to come in the morning and see if they could fix it which we agreed toOn Friday morning I went to work and a man from another company came by to have a look and while he was at my house I got a call from*** who was very hostile on the other end of the phone and maybe he always talks that way but was using very foul language and told me he would call the company at my house and tell them I stiffed him for his work and make sure they don't do any work at my houseThankfully the other company came with a good working snake and the proper fitting and had my sewer line clear in about an hour with just one man doing the workBeing concerned if we did have a problem with my line we had them also run a camera down and out our sewer line to the street and thankfully we had none of the issues Bremners plumbers thought we had.*** did agree to take away the $*** charge for the snake and the $*** charge for the truck which was good as I would hate to see his men have to walk from job to job as I am in a similar type of business and never heard tell of such a thing, but he stated to me that he makes no money off of labour and that he wouldn't change that and when I asked him if plumbers are really paid $*** an hour he told me it was none of my f---Inge business and he would just send it to *** and see me in court in spite of the fact that I told him I would pay a reasonable amount as his men where there and did work hard in spite of the fact that they didn't have the proper equipment to work withWe did receive a bill from Bremners that my wife who worked in *** in her job didn't want it on there because she knows it never disappears which makes me very irritated as people like*** can ruin people's reputations even when he is proven wrong with no recourse to himI am very disappointed with the way he handled himself and the denial of his conduct and hope that other people are not taken for their hard earned money for no results the way we wereThe only way I would feel fairly treated at this point would be with a total refund as the other company came in to our home with proper equipment in good working order and fixed the issue very easilyI feel the men Bremners had here could have done the job if supplied with the right equipment without all of these letters and would have saved me ever having the unfortunate problem of ever having to deal with a person of*'s personality who is in disbelief if he claims he was not rude and used abusive and foul language with me
Final Business Response /* (4000, 9, 2017/04/11) */
As stated in my previous response, I did at no time use foul language during our phone conversation, this is an out right lieMy office manager was present during my conversation with Mr*** and she will testify under oath that I did not use profanityI will also have the plumbers who did the work testify under oath to the fact that the our equipment was in good working order while at Mr*** home
In conclusion, I have already reduced our invoice significantly but cannot and will not remove any labour from the invoice as the attempt to fix Mr*** issue by our plumbers was valid and the labour amount must be paid