Cutting Edge Small Engine Repair

Review: On Saturday June 1st 2013 I stopped at this store to compare the prices for a Hustler zero turn riding mower. I was being helped by the salesman [redacted]. I had originally stopped and planned on the possible purchase of the Hustler "Raptor" at the price of $2,999.00, but I decided I didn't like the way it was cheaply made. [redacted] then proceeded to advised me on the prices of the Hustler "FasTrak" mower but I informed him that was more than I wanted to spend. He then advised me that Hustler also had a zero turn called the "Sport" model which was an in between model. He ([redacted]) then went inside the store saying he would check the prices of them and he then returned with the brochure for the Hustler brand mowers. He advised me that the one in which I was interested in with the 54 inch cutting deck was priced at $3,599.00 and with a discount for paying a full cash payment was $100.00 off that price which would take the total to $3,499.00. I was very interested and told him that I would more than likely purchase that one and we went inside the store and he gave me a print out of the above quoted prices and I advised him I would return the following Monday to pay for the mower and have them order it.. I returned to the store on Monday June 3rd and spoke with [redacted]., showed him the paper work that [redacted] had given me on Saturday and told him I was there to pay for and order the mower. [redacted] informed me [redacted] wasn't there and that he didn't know where [redacted] had gotten the price but the mower that I wanted was listed for $4400.00, then he informed me that since [redacted] quoted me that price(which I have papers showing his quote)that he had to let me have the mower for the price originally quoted. I was going to pay the entire quoted price but [redacted] advised me to just make a down payment and then pay the balance when it was delivered and picked up. Which I made a $100.00 deposit/down payment to [redacted]. The next day they called to tell me they wouldn't sell to me for the quoted price. [redacted] had made a mistake.Desired Settlement: I just want to buy the Mower I ordered at the quoted Price....nothing more. Also, I went back on Wednesday 6/5 and requested to talked to [redacted] & [redacted] (they are co-owners), but [redacted] would not come out to speak to me.. [redacted] said they could/would not honor the quoted price and issued me a refund of my $100.00 deposit. I also made him give me a print out stating that he gave wrong price and would not honor quote.

Business

Response:

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