Cutting Edge Systems Corporation

July 14,2016Revdex.com [redacted] ***ATTN: [redacted] :In the state of Pennsylvania, the moving industry is regulated by the PUC.The rules state that the moving company’s liability on household goods in their possession is cents per pound per articleThe customer also has the option of purchasing a higher lability for an additional costMrs [redacted] chose the lower cost option because the replacement cost option could cost an additional $to $depending on the value of the goods being movedI discussed with Mrs [redacted] that the average weight of today’s refrigerators is approximately pounds which she agreedSo at cents per pound that amount would have been $120.00, per the rules of the PA PUCI did research the weight of her model and determined it to weigh poundsI mailed her a check in the amount of $as payment in full of this claim.I regret that the customer is not happy with the industry rules and she did not choose to purchase additional liability coverage but the money she saved should more than cover the damage done.Thank You, Bill A***PresidentMedved Transfer CO[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never informed of purchasing additional liability coverage for my household items Therefore I did not know that additional coverage could have been purchased Thus I did not deny additional coverage as mentioned in Medved's response Medved said the weight of my refrigerator is pounds but that is incorrect I contacted Maytag at *** and I spoke to customer service representative named *** who said the weight of my side by side refrigerator is pounds Therefore Medved still owes me additional money based on pounds Medved can contact Maytag to verify that the weight of my refrigerator is pounds (not pounds) The amount of money that I will receive will not be enough to purchase a new door which costs about dollars purchasing a new door is my only option because the dented door cannot be repaired
Regards,
*** ***

July 14,2016Revdex.com[redacted]ATTN: [redacted]:In the state of Pennsylvania, the moving industry is regulated by the PUC.The rules state that the moving company’s liability on household goods in their possession is 60 cents per pound per...

article. The customer also has the option of purchasing a higher lability for an additional cost. Mrs. [redacted] chose the lower cost option because the replacement cost option could cost an additional $200.00 to $400.00 depending on the value of the goods being moved. I discussed with Mrs. [redacted] that the average weight of today’s refrigerators is approximately 200 pounds which she agreed. So at 60 cents per pound that amount would have been $120.00, per the rules of the PA PUC. I did research the weight of her model and determined it to weigh 245 pounds. I mailed her a check in the amount of $147.00 as payment in full of this claim.I regret that the customer is not happy with the industry rules and she did not choose to purchase additional liability coverage but the money she saved should more than cover the damage done.Thank  You, Bill A[redacted]PresidentMedved Transfer CO.[redacted]