Cutting Edge did not perform duct modifications during furnace install but refused to drop the charges for it Cutting Edge Total Comfort was contracted by [redacted] Home Shield [redacted] to replace my furnace They stated that [redacted] duct modifications (duct board) were required and would not be covered by the Home Warranty Before and after pictures as well as statements from technician prove no modification to duct was required nor performed Cutting Edge refused to drop the charge for the duct modification and I refused to pay for services not rendered so they removed the furnace and installed the old one which they left outside while it rained on it The ductwork modification was a lie by the vendor After I caught them in the lie they stated it was a standard charge and not related to modification but in reality they told [redacted] it's a modification to duct so they were not bound by their agreed charges with [redacted] and they could charge me knowing that I could not change vendors or get
BEWARE POOR CUSTOMER Total Comfort was dispatched by [redacted] Home [redacted] to fix my HVAC system in rental condo in June There technician came and removed the door which is in front of the air handler even though he knew he was prohibited from doing so and corrected and repaired the HVAC He then exited the condo with out reinstalling the door My tenants made at least calls to the businsss requesting them to reinstall the door and they did not return calls or didn't seem to be bothered by the request I as the owner got involved and left a message with the business and called [redacted] Home [redacted] The business correct and reinstalled the door that day When the technician came out to reinstall the door he displayed an attitude to my tenants and was man handling the door and it took him approximately times to get the door installed correctly At some point while installing the door the bottom pivot point gouged the floor My tenants contacted me a few days later to
The AC cosent a technician to my home who sodered on a charged line before recovering Rrefrigerant causing it to explode releasing all my R On 6/14/at approximately 1:30pm a technician from Cutting Edge Heating and Cooling technician arrived to diagnose and repair our AC UnitNow mind you the warrant company sent another company mistakenly, (mistakenly due Cutting Edge being under warranty for the AC unit which they originally installed)out to diagnose the AC, Bell Cow HVAC gave us the following report which I have stating this" Checked the system and found the system has a restriction on TXV and the evap coil installed incorrectly and needs to be reinstalled and also found both service valves have leaks and need to be replaced need small person to access space for repairs to evap coil" which we have via emailI explained to him what there diagnosis was/ attempted to while he began work, he then proceeded to diagnose the problem at the external unitHe checked to see if
These folks were professional and courteousMy heat pump went out, and is twelve years oldThey had to order a part from [redacted] and took care of the expedited shipping issuesThey were here twice, and both techs were competent, well trained, and had the tools and equipment to complete the jobTheir pricing was very fair, and the office staff did their best to keep me in the loop I would recommend this company Joe [redacted] President [redacted] ***
The problem that I called the company in to repair resulted in additional damage and an extended amount of time to resolve the problem Six weeks later, the problem is still not resolvedIt took three visits over a week time span to properly diagnose the problem due to poor work on the technicians part Communication and follow up had to be initiated by my husband throughout the entire processThe supervisor, Karen, does not support the work provided by her technicians and exhibits no desire to provide quality customer service or even rectify incidents cordiallyThe company then refused to complete the job that we have been waiting an extensive amount of time for them to completeI have extensive damage to my ceiling and an incomplete service repair as a result of this company,
Cutting Edge did not perform duct modifications during furnace install but refused to drop the charges for it Cutting Edge Total Comfort was contracted by [redacted] Home Shield [redacted] to replace my furnace They stated that [redacted] duct modifications (duct board) were required and would not be covered by the Home Warranty Before and after pictures as well as statements from technician prove no modification to duct was required nor performed Cutting Edge refused to drop the charge for the duct modification and I refused to pay for services not rendered so they removed the furnace and installed the old one which they left outside while it rained on it The ductwork modification was a lie by the vendor After I caught them in the lie they stated it was a standard charge and not related to modification but in reality they told [redacted] it's a modification to duct so they were not bound by their agreed charges with [redacted] and they could charge me knowing that I could not change vendors or get
BEWARE POOR CUSTOMER Total Comfort was dispatched by [redacted] Home [redacted] to fix my HVAC system in rental condo in June There technician came and removed the door which is in front of the air handler even though he knew he was prohibited from doing so and corrected and repaired the HVAC He then exited the condo with out reinstalling the door My tenants made at least calls to the businsss requesting them to reinstall the door and they did not return calls or didn't seem to be bothered by the request I as the owner got involved and left a message with the business and called [redacted] Home [redacted] The business correct and reinstalled the door that day When the technician came out to reinstall the door he displayed an attitude to my tenants and was man handling the door and it took him approximately times to get the door installed correctly At some point while installing the door the bottom pivot point gouged the floor My tenants contacted me a few days later to
The AC cosent a technician to my home who sodered on a charged line before recovering Rrefrigerant causing it to explode releasing all my R On 6/14/at approximately 1:30pm a technician from Cutting Edge Heating and Cooling technician arrived to diagnose and repair our AC UnitNow mind you the warrant company sent another company mistakenly, (mistakenly due Cutting Edge being under warranty for the AC unit which they originally installed)out to diagnose the AC, Bell Cow HVAC gave us the following report which I have stating this" Checked the system and found the system has a restriction on TXV and the evap coil installed incorrectly and needs to be reinstalled and also found both service valves have leaks and need to be replaced need small person to access space for repairs to evap coil" which we have via emailI explained to him what there diagnosis was/ attempted to while he began work, he then proceeded to diagnose the problem at the external unitHe checked to see if
These folks were professional and courteousMy heat pump went out, and is twelve years oldThey had to order a part from [redacted] and took care of the expedited shipping issuesThey were here twice, and both techs were competent, well trained, and had the tools and equipment to complete the jobTheir pricing was very fair, and the office staff did their best to keep me in the loop I would recommend this company Joe [redacted] President [redacted] ***
The problem that I called the company in to repair resulted in additional damage and an extended amount of time to resolve the problem Six weeks later, the problem is still not resolvedIt took three visits over a week time span to properly diagnose the problem due to poor work on the technicians part Communication and follow up had to be initiated by my husband throughout the entire processThe supervisor, Karen, does not support the work provided by her technicians and exhibits no desire to provide quality customer service or even rectify incidents cordiallyThe company then refused to complete the job that we have been waiting an extensive amount of time for them to completeI have extensive damage to my ceiling and an incomplete service repair as a result of this company,