Cuyahoga Community College District

*** *** registered for a course on April 15, 2014; she
elected to pay using a payment plan. At the time of registration, *** *** made a $down payment using her credit card and then made a second payment of $on May 2,
2014. On May 6, 2014, *** *** was dropped from
the course
and, due to an administrative error, *** ***s credit card was refunded the
full amount of $instead of the $which had been collected
When the error was noticed, the UTC Enrollment Center
reached out to *** *** by phone to tell her about the issue and request that
she please return the $overage that was refunded to her card The
Enrollment Center Representative stated that *** *** was aware of the
mistake and would come in and rectify the error As of January the
student’s account still showed an owed balance of $125. As per the
College’s policy, debts are submitted to the Ohio Attorney General for
collection, as was the case with *** ***’s balance
Upon receiving notice from the Ohio Attorney General, *** *** contacted the College to dispute the debt, saying that because the error
was on our part that she should not be responsible for the debt. *** *** also sent a letter to *** ***, Executive Director of Student
Financial Aid, and to *** *** ***, President, disputing the debt.
Upon deliberation it was decided that it would be in the best interest of
everyone involved to waive the debtOn March 19, 2015, the student’s account
was balanced to zero and the collection request was rescinded from the Ohio
Attorney General by Student Accounting *** *** responded to the
student notifying her that we would be rescinding the debt and balancing out
the account