Cuyahoga County Public Library - Parma Heights Branch

From: Caroline Vicchiarelli Date: Thu, Sep 8, at 2:PMSubject: Regarding # [redacted] To: [redacted] Cc: Nicholas C [redacted] , John [redacted] , Bossie L [redacted] >, Caroline V [redacted] We received your letter dated September 6, The comment of August 26, 2016, from the Cuyahoga County Public Library, stands The father and son still need to meet with Library Administrators, not the Parma Heights manager, before the juvenile can be readmitted to the Parma Heights Branch We are waiting for them to contact us to schedule the required meetingCaroline VicchiarelliBranch Services Director- West Cuyahoga County Public LibraryAdministrative OfficesSnow Road/Parma, Ohio 44134-2728P 216-749-9410/ f 216-749-9322Cell 216-632- [redacted] www.cuyahogalibrary.org

From: Caroline Vicchiarelli Date: Thu, Sep 8, at 2:PMSubject: Regarding # [redacted] To: [redacted] Cc: Nicholas C [redacted] , John [redacted] , Bossie L [redacted] >, Caroline V [redacted] ? We received your letter dated September 6, 2016.? ? The comment of August 26, 2016, from the Cuyahoga County Public Library, stands.? The father and son still need to meet with Library Administrators, not the Parma Heights manager, before the juvenile can be readmitted to the Parma Heights Branch.? We are waiting for them to contact us to schedule the required meeting.? Caroline VicchiarelliBranch Services Director- West? Cuyahoga County Public LibraryAdministrative OfficesSnow Road/Parma, Ohio 44134-2728P 216-749-9410/ f 216-749-9322Cell 216-632-3212? [redacted] www.cuyahogalibrary.org

*** *** *** ***AS I SAID BEFORE,MR.C*** STARTED THIS WHOLE THING,WILL NOT MEET WITH THEM,THE NEED TO LET MY SON BACK IN LIBRARY,HE SHOULD SAY HE'S SORRY FOR TALKING ABOUT ME TO MY SONG ,AFTER I TOLD HIM WE ARE DONE NICELY AND WENT TO LEAVE.I SAID PLAIN AND CLEAR NO MORE NEEDS TO BE SAID,HE FOLLOWED A YROLD KID AND HARRASSED HIM,AND I GOT TO SAY IM SORRY,ANY ONE ELSE PROBABLY WOULD OF DONE MORE IM SURE WITH HIM SAYING THINGS ABOUT ME TO MY SON, I WOULD SAY IF IT WAS SOME ONES MOTHER,YOU THINK I WOULDNOT OF BEEN DIFFERENT.MY SAY RESPONDED PRETTY NICELY FOR BEING WITH OWO WRESTLING TRAINING AND INTO MARTIAL ARTS.THIS GUY IS TROUBLE,I WILL SEE HE IS TO BLAME,I WOULD ALSO LIKE TO GET ALL CHAIN OF COMMAND FOR COUNTY LIBRARY TO CONTACT,IM THINKING MAYOR,SENDING LETTERS TO TV STATION ALSO.I WOULD LIKE THIS TO BE PUBLICLY SEEN AND HEARD,I WONT STOP TILL I SEE MY ATTORNEY,WARGO AND WARGO,HE JUST HANDLED AN HOUSE SALE,MY MOTHER IN LAW PASSED AWAY AND GOT HOUSE AND HE HAD IT SOLD AND SO ON.I WONT STOP TILL THE HIGHER UPS SEE HIS TROUBLE AND SO ON.PLEASE LIST CONTACTS YOU THINK OF,BESIDES ONES ABOVE I WILL MOST LIKELY CONTACT.THANK YOU FOR YOUR TIME,SHOULD OF NEVER HAPPENED,I HOPE IF GO TO COURT HE LOOSES JOB,DONT WANT MONEY,WANT JUSTICE,THIS TO END WITH NO BS,NO MEETING WITH TROUBLE MAKER TO MAKE HIM LOOK GOOD.TELL ME PLEASE,SHOULD I JUST GO TO ATTORNEY AND OR CONTACT OTHERS FIRST.THANKS ALOT.*** AND ***

From: Caroline Vicchiarelli Date: Thu, Sep 8, at 2:PMSubject: Regarding #*** *** ***To: *** ***Cc: Nicholas C*** , John *** ***, Bossie L*** ***>, Caroline V*** *** *** We received your letter dated September 6, 2016. The comment of August 26, 2016, from the Cuyahoga County Public Library, stands. The father and son still need to meet with Library Administrators, not the Parma Heights manager, before the juvenile can be readmitted to the Parma Heights Branch. We are waiting for them to contact us to schedule the required meeting. Caroline VicchiarelliBranch Services Director- West Cuyahoga County Public LibraryAdministrative OfficesSnow Road/Parma, Ohio 44134-2728P 216-749-9410/ f 216-749-9322Cell 216-632-3212 ***www.cuyahogalibrary.org

From: Caroline Vicchiarelli <[email protected]>Date: Thu, Sep 8, 2016 at 2:46 PMSubject: Regarding #[redacted]To: [redacted]Cc: Nicholas C[redacted] <nc[redacted]@cuyahogalibrary.org>, John [redacted], Bossie L[redacted]>, Caroline V[redacted] We received your letter dated September 6, 2016.   The comment of August 26, 2016, from the Cuyahoga County Public Library, stands.  The father and son still need to meet with Library Administrators, not the Parma Heights manager, before the juvenile can be readmitted to the Parma Heights Branch.  We are waiting for them to contact us to schedule the required meeting. Caroline VicchiarelliBranch Services Director- West Cuyahoga County Public LibraryAdministrative Offices2111 Snow Road/Parma, Ohio 44134-2728P 216-749-9410/ f 216-749-9322Cell 216-632-3212 [redacted]www.cuyahogalibrary.org

[redacted]AS I SAID BEFORE,MR.C[redacted] STARTED THIS WHOLE THING,WILL NOT MEET WITH THEM,THE NEED TO LET MY SON BACK IN LIBRARY,HE SHOULD  SAY HE'S SORRY FOR TALKING ABOUT ME TO MY SONG ,AFTER  I TOLD HIM WE ARE DONE NICELY AND WENT TO LEAVE.I SAID PLAIN AND CLEAR NO MORE NEEDS TO BE SAID,HE FOLLOWED A 16 YR. OLD KID AND HARRASSED HIM,AND I GOT TO SAY IM SORRY,ANY ONE ELSE PROBABLY WOULD OF DONE MORE IM SURE WITH HIM SAYING THINGS ABOUT ME TO MY SON, I WOULD SAY IF IT WAS SOME ONES MOTHER,YOU THINK I WOULDNOT OF BEEN DIFFERENT.MY SAY RESPONDED PRETTY NICELY FOR BEING WITH OWO WRESTLING TRAINING AND INTO MARTIAL ARTS.THIS GUY IS TROUBLE,I WILL SEE HE IS TO BLAME,I WOULD ALSO LIKE TO GET ALL CHAIN OF COMMAND FOR COUNTY LIBRARY TO CONTACT,IM THINKING MAYOR,SENDING LETTERS TO TV STATION ALSO.I WOULD LIKE THIS TO BE PUBLICLY SEEN AND HEARD,I WONT STOP TILL I SEE MY ATTORNEY,WARGO AND WARGO,HE JUST HANDLED AN HOUSE SALE,MY MOTHER IN LAW PASSED AWAY AND GOT HOUSE AND HE HAD IT SOLD AND SO ON.I WONT STOP TILL THE HIGHER UPS SEE HIS TROUBLE AND SO ON.PLEASE LIST CONTACTS YOU THINK OF,BESIDES ONES ABOVE I WILL MOST LIKELY CONTACT.THANK YOU FOR YOUR TIME,SHOULD OF NEVER HAPPENED,I HOPE IF GO TO COURT HE LOOSES JOB,DONT WANT MONEY,WANT JUSTICE,THIS TO END WITH NO BS,NO MEETING WITH TROUBLE MAKER TO MAKE HIM LOOK GOOD.TELL ME PLEASE,SHOULD I JUST GO TO ATTORNEY AND OR CONTACT OTHERS FIRST.THANKS ALOT.[redacted] AND [redacted]

August 26, 2016 [redacted] Business Bureau 2800 Euclid Avenue,, 4th floor Cleveland, OH 44115-2408
Dear [redacted],  Thank you for your letter of August 23rd regarding complaint ID [redacted], about Parma Heights Library.
The library's response is as follows:
The Parma Heights library...

staff worked with these customers to try and resolve an issue of materials that were returned heavily water-damaged. The manager spoke to them personally and tried-to respond to their concerns. The manager then provided a phone number to our Administration building so they could seek further assistance. Following that call to our Administration building, all fines connected to this incident were waived by CCPL. During the interaction at the Parma Heights branch, the juvenile customer resorted to using inappropriate language and behavior. At this time, the juvenile is restricted until he and a parent meet with our library security team.
Sincerely,
Nicholas C[redacted] — Parrna Heights Library branch manager