Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted] October 31, 2017[redacted]Revdex.com CLAIM # ID [redacted] Landmark Inc.Attention: [redacted] This is in response to the letter dated 10/30/2017 from the Revdex.com. First and foremost I would like to clarify the delivery process. Landmarks delivery ticket specifically states “LANDMARK LAWN AND GARDEN SUPPLY AND CUYAHOGA LANDMARK DELIVERY VEHICLES WILL NOT LEAVE THE DRIVEWAY.” In both of the top soil deliveries we had I instructed both drivers not to go off the driveway but to dump topsoil on the left side of the driveway and not to worry if some of the soil fanned out onto the front lawn, I did not want to block both vehicles in the garage. The first driver John E[redacted] drove off the driveway by about 4 feet, leaving tire ruts about 4 feet into the front lawn and the tailgate of the truck was about 8 feet into my front lawn. 2 of the double rear tires were off the driveway sinking into my front lawn and 2 of the double rear tires were just on the very edge of the concrete driveway. Again I ask why does it specifically state on Landmarks delivery ticket that “DELIVERY VEHICLES WILL NOT LEAVE THE DRIVEWAY?” What is the purpose of putting this on the delivery ticket and then lying and stating we the customer directed him to go off the driveway? They are either allowed to go off driveways or they are not. This is just another lie to blame the customer for their reckless behavior and try to get out of paying for their damage. If the customer told driver to drive off a cliff would they do what the customer told them to do? The second top soil delivery the driver was told the exact same instructions and he got it exactly right, some dirt on the driveway some dirt fanned off into the grass and none of the trucks tires went off the driveway. The third delivery is when we noticed the crack in the driveway. The driver repositioned the truck at his own discretion and in doing so the trucks’ tires went off the driveway. Landmark states that their drivers parked in the street and got the delivery tickets signed prior to making the deliveries which is another lie because the third delivery ticket we did not sign because we saw the driveway damage as he was dumping the stone, so therefore the stone was dumped without damage waiver being signed. What good does it due to have a customer sign the delivery ticket acknowledging delivery of goods with a damage waiver on the bottom that specifically states “DELIVERY VEHICLES WILL NOT LEAVE THE DRIVEWAY”, and then the drivers recklessly go against their own company’s policy and drives off the driveway and then wants to blame the damage on the homeowner. I can give the delivery driver instructions but I can’t control their driving actions. What is the propose of specifically stating on the damage waiver that “ VEHICLES WILL NOT LEAVE THE DRIVEWAY “ is because they will do DAMAGE? Regardless of what customer wants it’s the drivers responsibility to adhere to company policy. If a homeowner told them to drive off a cliff would they? Landmark is using their damage waiver as a cart blank “get out of jail card” to be as reckless as they want. On one hand they are saying we directed them off our driveway and on the other hand their delivery ticket states they will not go off driveway. Which is it? Understandably any homeowner would be upset that their pristine driveway was cracked but there was no screaming as they stated. A different Mr. V[redacted] came out to our house than the one on the phone stating they had insurance and would take care this. This Mr. V[redacted] said he “Supposed we wanted both of the sections of the concrete fixed”. Naturally we would want both sections that were damaged fixed, and fixed correctly. When we pointed out to Mr. V[redacted] the tire ruts in the front yard and the black tire tracks on and off the apron proving that they totally disregarded their own policy of not leaving the driveway with a full truck load, he could not deny it and then became agitated and got very defensive. He took pictures of the tire ruts in front yard, the black tire tracks on and off apron, and the cracks that were bigger and more noticeable than 3 days earlier. Mr. V[redacted] then told us there was two sides to every story and to call our insurance, then he promptly left. After this meeting I called the owner, Mr. S[redacted] and asked for his insurance information and he became irate and refused to give me his insurance information. Is this Landmarks idea of working with us? The next day his insurance company called with a claim number. The insurance company sent out only one adjuster and she submitted an written estimate with a detailed description and sketch of the damage and a recommendation to fix both sections of concrete. At no time did she indicate or imply that the driveway damage was from settling! Anybody can see that the cracks are new and tip towards the edge where the tire drove off and not sunken in from settling. This is another one of Landmark lies to shirk their responsibilities. It is an absurd lie to say that we wanted a new driveway from Landmark. We HAD a pristine driveway with No cracks, weeds, grass, pits or other imperfections and still looked as beautiful as when it was new. Now we have 178 inches of cracks that will heave and get worse and diminished property value and curb appeal because of their careless and reckless behavior and their total disregard for our property. Not that it matters to them but a crack will still heave regardless of whether it is the 19 inches that they incorrectly stated or the 178 inches that it actually is. A pristine driveway is no longer pristine with 2 cracked sections. It is obvious that Landmark had no intentions of ever taking care of the damage they caused just trying to hide behind their 75 years of business. We will not be bullied by this company and will continue to seek justice. Sincerely, [redacted]
Revdex.com2800 euclid ave 4th flCleveland, Ohio 44115Dear [redacted] I am writing you back on complaint ID [redacted]. We did have 3 deliveries to the [redacted] address two soil and one stone . The 2 drivers that were involved were Gary l[redacted] for deliveries 9/2 and 8/28. John E[redacted] for delivery on 8-26. Let me start off saying that I would like to resolve this issue and make everyone happy but my drivers did what they are trained to do and we do not feel responsible for the driveway.The 2 soil deliveries that were on 8/26 and 8/28 were both signed tickets and the driver parked in the street , got the ticket signed and the home owner [redacted] showed them were to dump. They would not dump on a lawn if not instructed by the home owner. When the third delivery showed up with stone(half the weight of the soil deliveries), the home owner then started to yell at driver thinking he cracked the driveway. Both drivers have a written letter stating how each delivery went and how they were both instructed by the home owner. Manager Shawn V[redacted] Talked to customer on 9/2 while driver was there and said he will be out there Tuesday morning after the holiday to look at. He went out there Tuesday morning to the property and took pictures.Both [redacted] and his wife started to scream at Mr V[redacted]. He calmed them down and said he would look into situation and have the owner give them a call. Gary S[redacted] called the customer and explained that the drivers were informed were to dump and the homeowner signed the waiver giving landmark permission to come on the homeowners property. After that phone call, I called the insurance company and had them get a adjuster out there to take a look at the driveway. If the adjuster found this a suitable claim to cover then landmark would have paid to fix driveway where crack was. Both adjusters investigated the claim and denied it saying the crack was from settling driveway.BCuyahoga landmark has been in business for 75 years and have always strived on Customer Service. We did not ignore or push this customer off, the manager was out there right when the complaint came in and the insurance company was called the minute the homeowner got to be uncooperative. We feel this is a unreasonable complaint and the homeowner is looking for a free driveway. The price they are asking for is to replace the whole driveway for a 19 inch crack that we did not cause Feel free to call me with any questions or concerns Regards,Jeff S[redacted]Cuyahoga landmarkOperations manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We received the rebuttal letter from The Revdex.com regarding Cuyahoga Landmark. The letter states Jeff S[redacted] representing Landmark would like to make us happy and repair the damage they caused, but they are unwillingly to fix the TWO panels they cracked when they drove OFF Mr driveway, which is prohibited in their delivery paperwork and NOT what we asked him to do. The driver speed off the driveway AGAINST our instructions and Landmark is still unwilling to correct their damage to my driveway. Third delivery was not signed for when we noticed damage, we did not yell at driver ,but we're understandably upset. Mr,V[redacted] and Mr. S[redacted] were both unreasonable and showed no compassion or remorse. They were not willing to acknowledge the facts or their drivers role in the damage. Their adjuster suggested fixing our driveway, we remain steadfast in our right to have damage caused by their drivers fixed to our satisfaction.Thank you for attempting to hold them responsible for their actions
Regards,
[redacted]
The Company responded via phone.The driver delivered off the driveway as requested by the consumer. The company called the consumer and the situation was discussed and we called the insurance immediately. The insurance company did look at the damage and the claim was denied by their...
insurance company. The company stands by their original response and maintains damage was not done by their driver. Because the insurance claim was denied, the company will not pay to have the damage to the drive repaired.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted] October 31, 2017[redacted]Revdex.com CLAIM # ID [redacted] Landmark Inc.Attention: [redacted] This is in response to the letter dated 10/30/2017 from the Revdex.com. First and foremost I would like to clarify the delivery process. Landmarks delivery ticket specifically states “LANDMARK LAWN AND GARDEN SUPPLY AND CUYAHOGA LANDMARK DELIVERY VEHICLES WILL NOT LEAVE THE DRIVEWAY.” In both of the top soil deliveries we had I instructed both drivers not to go off the driveway but to dump topsoil on the left side of the driveway and not to worry if some of the soil fanned out onto the front lawn, I did not want to block both vehicles in the garage. The first driver John E[redacted] drove off the driveway by about 4 feet, leaving tire ruts about 4 feet into the front lawn and the tailgate of the truck was about 8 feet into my front lawn. 2 of the double rear tires were off the driveway sinking into my front lawn and 2 of the double rear tires were just on the very edge of the concrete driveway. Again I ask why does it specifically state on Landmarks delivery ticket that “DELIVERY VEHICLES WILL NOT LEAVE THE DRIVEWAY?” What is the purpose of putting this on the delivery ticket and then lying and stating we the customer directed him to go off the driveway? They are either allowed to go off driveways or they are not. This is just another lie to blame the customer for their reckless behavior and try to get out of paying for their damage. If the customer told driver to drive off a cliff would they do what the customer told them to do? The second top soil delivery the driver was told the exact same instructions and he got it exactly right, some dirt on the driveway some dirt fanned off into the grass and none of the trucks tires went off the driveway. The third delivery is when we noticed the crack in the driveway. The driver repositioned the truck at his own discretion and in doing so the trucks’ tires went off the driveway. Landmark states that their drivers parked in the street and got the delivery tickets signed prior to making the deliveries which is another lie because the third delivery ticket we did not sign because we saw the driveway damage as he was dumping the stone, so therefore the stone was dumped without damage waiver being signed. What good does it due to have a customer sign the delivery ticket acknowledging delivery of goods with a damage waiver on the bottom that specifically states “DELIVERY VEHICLES WILL NOT LEAVE THE DRIVEWAY”, and then the drivers recklessly go against their own company’s policy and drives off the driveway and then wants to blame the damage on the homeowner. I can give the delivery driver instructions but I can’t control their driving actions. What is the propose of specifically stating on the damage waiver that “ VEHICLES WILL NOT LEAVE THE DRIVEWAY “ is because they will do DAMAGE? Regardless of what customer wants it’s the drivers responsibility to adhere to company policy. If a homeowner told them to drive off a cliff would they? Landmark is using their damage waiver as a cart blank “get out of jail card” to be as reckless as they want. On one hand they are saying we directed them off our driveway and on the other hand their delivery ticket states they will not go off driveway. Which is it? Understandably any homeowner would be upset that their pristine driveway was cracked but there was no screaming as they stated. A different Mr. V[redacted] came out to our house than the one on the phone stating they had insurance and would take care this. This Mr. V[redacted] said he “Supposed we wanted both of the sections of the concrete fixed”. Naturally we would want both sections that were damaged fixed, and fixed correctly. When we pointed out to Mr. V[redacted] the tire ruts in the front yard and the black tire tracks on and off the apron proving that they totally disregarded their own policy of not leaving the driveway with a full truck load, he could not deny it and then became agitated and got very defensive. He took pictures of the tire ruts in front yard, the black tire tracks on and off apron, and the cracks that were bigger and more noticeable than 3 days earlier. Mr. V[redacted] then told us there was two sides to every story and to call our insurance, then he promptly left. After this meeting I called the owner, Mr. S[redacted] and asked for his insurance information and he became irate and refused to give me his insurance information. Is this Landmarks idea of working with us? The next day his insurance company called with a claim number. The insurance company sent out only one adjuster and she submitted an written estimate with a detailed description and sketch of the damage and a recommendation to fix both sections of concrete. At no time did she indicate or imply that the driveway damage was from settling! Anybody can see that the cracks are new and tip towards the edge where the tire drove off and not sunken in from settling. This is another one of Landmark lies to shirk their responsibilities. It is an absurd lie to say that we wanted a new driveway from Landmark. We HAD a pristine driveway with No cracks, weeds, grass, pits or other imperfections and still looked as beautiful as when it was new. Now we have 178 inches of cracks that will heave and get worse and diminished property value and curb appeal because of their careless and reckless behavior and their total disregard for our property. Not that it matters to them but a crack will still heave regardless of whether it is the 19 inches that they incorrectly stated or the 178 inches that it actually is. A pristine driveway is no longer pristine with 2 cracked sections. It is obvious that Landmark had no intentions of ever taking care of the damage they caused just trying to hide behind their 75 years of business. We will not be bullied by this company and will continue to seek justice. Sincerely, [redacted]
Revdex.com2800 euclid ave 4th flCleveland, Ohio 44115Dear [redacted] I am writing you back on complaint ID [redacted]. We did have 3 deliveries to the [redacted] address two soil and one stone . The 2 drivers that were involved were Gary l[redacted] for deliveries 9/2 and 8/28. John E[redacted] for delivery on 8-26. Let me start off saying that I would like to resolve this issue and make everyone happy but my drivers did what they are trained to do and we do not feel responsible for the driveway.The 2 soil deliveries that were on 8/26 and 8/28 were both signed tickets and the driver parked in the street , got the ticket signed and the home owner [redacted] showed them were to dump. They would not dump on a lawn if not instructed by the home owner. When the third delivery showed up with stone(half the weight of the soil deliveries), the home owner then started to yell at driver thinking he cracked the driveway. Both drivers have a written letter stating how each delivery went and how they were both instructed by the home owner. Manager Shawn V[redacted] Talked to customer on 9/2 while driver was there and said he will be out there Tuesday morning after the holiday to look at. He went out there Tuesday morning to the property and took pictures.Both [redacted] and his wife started to scream at Mr V[redacted]. He calmed them down and said he would look into situation and have the owner give them a call. Gary S[redacted] called the customer and explained that the drivers were informed were to dump and the homeowner signed the waiver giving landmark permission to come on the homeowners property. After that phone call, I called the insurance company and had them get a adjuster out there to take a look at the driveway. If the adjuster found this a suitable claim to cover then landmark would have paid to fix driveway where crack was. Both adjusters investigated the claim and denied it saying the crack was from settling driveway.BCuyahoga landmark has been in business for 75 years and have always strived on Customer Service. We did not ignore or push this customer off, the manager was out there right when the complaint came in and the insurance company was called the minute the homeowner got to be uncooperative. We feel this is a unreasonable complaint and the homeowner is looking for a free driveway. The price they are asking for is to replace the whole driveway for a 19 inch crack that we did not cause Feel free to call me with any questions or concerns Regards,Jeff S[redacted]Cuyahoga landmarkOperations manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We received the rebuttal letter from The Revdex.com regarding Cuyahoga Landmark. The letter states Jeff S[redacted] representing Landmark would like to make us happy and repair the damage they caused, but they are unwillingly to fix the TWO panels they cracked when they drove OFF Mr driveway, which is prohibited in their delivery paperwork and NOT what we asked him to do. The driver speed off the driveway AGAINST our instructions and Landmark is still unwilling to correct their damage to my driveway. Third delivery was not signed for when we noticed damage, we did not yell at driver ,but we're understandably upset. Mr,V[redacted] and Mr. S[redacted] were both unreasonable and showed no compassion or remorse. They were not willing to acknowledge the facts or their drivers role in the damage. Their adjuster suggested fixing our driveway, we remain steadfast in our right to have damage caused by their drivers fixed to our satisfaction.Thank you for attempting to hold them responsible for their actions
Regards,
[redacted]
The Company responded via phone.The driver delivered off the driveway as requested by the consumer. The company called the consumer and the situation was discussed and we called the insurance immediately. The insurance company did look at the damage and the claim was denied by their...
insurance company. The company stands by their original response and maintains damage was not done by their driver. Because the insurance claim was denied, the company will not pay to have the damage to the drive repaired.