Cvent

To whom it may concern,Our customers are incredibly valuable to us and we dread when even a single customer is unhappyThe complainant ( [redacted] on behalf of [redacted] Institute) and I have had had multiple interactions over the course of a monthThe company that the complainant submitted the complaint on behalf of has already settled their account with CventAs has been explained on multiple occasions, Cvent acknowledges that what the complainant believes, he believesUnfortunately, our investigation showed the opposite of what believes and this has been sharedOur product is not and was not incompatible with [redacted] Analytics after upgrading the the "Blue Release." This is evidenced by the fact that no other of our thousands of customers had the issue(We are ***-based software, In other words, all customers share a web-based system as opposed to different instances at every customer siteSo, the same issue would be experienced by all) Thorough regression testing also proved this outThe issue involved an integration of our system with [redacted] AnalyticsThe root cause was determined to be the customer's [redacted] Analytics' account, with or without their knowledge, was upgraded around the time of the new release to an unsupported version call [redacted] Analytics UniversalOur contract allows for days to remediate material issuesWe remediated within days by adding [redacted] Analytics Universal supportWe truly wish [redacted] Institute had not experienced the issue they did, but it was not related to anything Cvent did or did not doMoreover, we have explained this many time and in many ways In the end, as mentioned, they did accept our settlement offer to be released from the second year of their contractPlease let me know if I may be of any other serviceEd B [redacted] VP, Client Services

At Cvent, our goal is to delight every customer and I apologize that we were unable to do so in your case In accordance with Cvent’s Terms of Use (can be found at the top of your Cvent agreement) we require days notification prior to the renewal date of your agreement should you choose not to renewWhile we did contact your team in advance of the day window, (6/22/ and 7/20/15), we did not receive any indication that you did not want to proceed with the relationship Because your organization does not anticipate a need for an Event Management software in the upcoming time period and we would welcome the opportunity to potentially partner with you in the future, we will cancel the evergreen clause in your contract per your requestNote: Your Cvent account will now expire on October 31st Prior to that, you should extract any data/information necessary as there will be a fee associated to reactive your accountI hope you find this acceptable Please let me know if you have any other questions or concerns or if I may be of any further assistance E [redacted]