Cvr Associates Inc Reviews (1139)
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Cvr Associates Inc Rating
Address: 6756 Briar Ct, Dickinson, Indiana, United States, 77539
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www.onyxenterprises.com
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I receive a credit back to my PayPal credit card for the $which is what was paid for the seat covers
Our client received these wheels in the beginning of October ***, contacted us right away regarding his opinion on the wheel fitment This order passed fitment verification since this setup is extremely common for this vehicle According to our fitment techs as well as multiple
wheel manufacturers the setup the client received is within factory spec as well has accurate for the vehicleDue to the nature of wheels and tires we normally do not allow for returns or exchanges In this situation we were able to make the exception to have the wheels exchangedIn order to ensure proper return package we have sent a Pre-RMA checlist to the client and are simply waiting for the return of the document to proceed with the exception to exchange
We apologize for the issue the client is facingWe have been in touch, repeatedly, with the manufacturer as well as the courier regarding the damaged itemThe manufacturer also contacted the client and they have set up an appointment for the damaged tool box to be picked up and the replacement
dropped offAs we were told by the manufacturer, the replacement was to ship out on 4/30/and the damaged item is being picked up on 5/2/
The refund has been issued in the amount the client requested
***,This order is pending full refund once the item is receivedThe manufacture will advise us of the refund. The client will receive a refund emailHowever, we are not showing any activities on the return labels we providedPlease indicate what return labels were used? I can look into
this further. *** ***Consumer Relations Mgr.###-###-####
On 7/we offered a $refund back to original form of paymentIn addition to a $gift cardThere was a misunderstanding between us and the client. He was advised a partial of $refund/credit will be issuedI apologize for any inconvenience caused. I would like to speak
with the client and see how the misunderstanding occurred
We apologize for the delayThe client's refund has been issued as UPS has finally completed the claim
We apologize for the issue the client is facingI'm unsure of what the issue is, since we already advised the client he could return the wheel, however the restocking fee will be deducted from his refundWe made an exception to refund the shipping cost as well, and the client agreed to thisWe
consider this matter closed as we've done everything the client requested
Complaint: ***
I am rejecting this response because:
This company had not tried to contact me once I specifically stated that I would be out of town from 6/through 7/and to have *** contact us for delivery/ pick up I contacted them again yesterday 7/and they stated they would have *** call to schedule pick up Again *** showed up without contacting me on 7/ Luckily my sister in law was at the house to have them pick up the rims This is the most dishonest and unprofessional company that I have ever dealt with
Regards,
*** ***
***,I apologize for the delayed response as I was away from the officeIt appears that on 12/13/14, the client spoke to Ryan G, Call Center Manager regarding her concerns. Ryan provided with the following
links: http://www.ehow.com/how_5114860_protect-chrome-wheels-winter.html http://blog.performanceplustire.com/how-to-protect-chrome-wheels-from-winter-roa...⇄ addition to us contacting the manufacturer in attempting to obtain a refund, credit or warranty claimThe request was denied to return the itemThe wheels deteriorated due to lack of careWe received the picture which confirmed our findings. Due to care of item, no refund, credit or warranty claim can be issuedI would ask the client to attach the pictures for you to review. A few months has passed since our last communication from the client which was on 12/13/If I can be of further assistance let me knowHave a great day Elizabeth GConsumer Relations Mgr.*** ***
We did request the return authorization and are waiting for an approval
Complaint: ***
I am rejecting this response because: I was aware that the hood may need sanding and filling but this thing does not fit properlyAs you can see in the pictures filling and sanding cannot fix this problemThe hood is out of square and will not close completely
Regards,
*** ***
The shipping charge is shown on the 2nd page of checkout, prior to entering any *** informationThis is the reason the client did not receive a full refund The client later opened a *** dispute which was lost by the client As a courtesy the client was refunded in full
regardless
We apologize for the issue the client is facingThe client originally requested a refund for the warranty instead of a replacementWe processed the request to return the defective item (4/23/18) and sent the client the return paperwork the next day via email (4/24/18)On 4/30/the client
advised us he wanted a replacement insteadThe item was out of stock at that point and the defective item had not been sent backWe would not have been able to ship out the replacement any faster since it was out of stockAt this time the client's replacement has been shipped and delivered, and while we again apologize for the delay, we do not cover rental costsWe offered the client a $gift certificate which he accepted
It is in black and white that the sensor would not program by a certified toyota dealer so give me my dollar credit
I am rejecting this response because: This is an incomplete tracking #I was provided a tracking # July 18th and that did nothing for me as it is still sitting there saying "A UPS shipping label has been createdOnce the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."I have given the company ample time to correct this issue (phone calls, e-mails and days) and I have my stereo being installed this afternoonPlease refund my money including 50% of the shipping and 50% of the customs ($USD) so that I may purchase speakers locally
I apologize for all the confusion with this orderWe were advised at the last minute that it had to ship via freight and not UPS ground (the price we matched was for UPS ground shipping)We attempted to cancel it, but the manufacturer shipped it anyway, without the additional fundsTo compound
the error, the client received an incorrect return label, after he was told to refuse itIt's an extremely confusing situationI have gone ahead and had the client refunded in full, and again I offer my sincerest apologiesIf the client has any further questions he can reach me directly at ***
We apologize for the issue the client is havingWe are not trying to delay this process until the warranty runs outThis item has a year warranty against malfunctionsThe initial request was only noted for rust, which is not covered by the same year warrantyThat is only days, which the
client was quite far outside ofI spoke with the manufacturer and have had the warranty approved for the other issues the client describedWe will be sending out the return paperwork in the next to hours via email, and *** has advised they will be shipping out the new brake kit this week
I am rejecting this response because:If the wheels were a custom order I would NOT be able to purchase them else whereEspecially at a cheaper rateI've had custom wheels made before from Centerline and it didn't take this longother vendors state they could ship the exact same wheel the next dayYet I waitMean while they wasted no time withdrawing all the fundsI accepted your wait time when I ordered the wheels but now it is getting out of handPlease refund my money
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will be returning the front and rear seat covers to the seller for a full refund The front seat covers have deteriorated even more, since the time of installation The rear seat cover is brand new and was never installed, after seeing the poor quality of the front seat covers made from the same tweed fabric The only problem is that I had to cancel the credit card number that I used to purchase these seat covers because my credit card number was compromised and was used to make unauthorized credit card purchases I would need for the refund to be sent to me by check Thanks for your assistance with this matter
Regards,
*** ***