Cvr Associates Inc

Complaint:
I am rejecting this response because shipping costs were NOT provided before purchase
Regards,
Mark Johnson

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and this resolution is satisfactory to me
Regards,
*** ***

We apologize for the issue the client is having with their recent order at CARiDThe refund was issued on the 18thIt can take the client's bank or credit card company to business days to make the funds available back to the clientBelow is the refund transaction and another copy of the proof
of refund email has been sent. DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2017-04-15:24:373219.52***Refundfor return parts

This client returned the product and was refunded in full as of 1/8/under transaction ID ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the issue the client is facingThe cancellation request was sent to the manufacturer when the client requested it on the 19thWe were not advised they didn't show it in the system until the 28th, when the client called to cancel the 2nd itemThe refund was issued in full on March
28th approximately minutes after he requested the cancellationWe apologize for the inconvenience the delay caused, but CarID is not a scamAs drop shipper's we have no control over a manufacturer's stock, and unfortunately can't predict an item being on back order. 03/28/- 10:16AMOOKAction: refund $124.27; Reason: Successful; Note: *** (shipping) / *** (shipping) / Backorder, by Febie Ca

Complaint: ***Hello ***,
I am rejecting this response because: Surprise, surprise, Elizabeth is continuing to lieShe could easily end this and send me what I paid for but Elizabeth would rather play games and steal from her customers.Elizabeth continues to lie and make a mockery of this process.She has never once mentioned the words “website error” to meThere have been no profuse apologiesElizabeth continues to ignore all of the questions I have asked her, has ignored all of the facts, and continues to make up things to try and put herself in a positive light.What she says is not true.Their website still lists the part with the original descriptions, the original pictures, and still says the part is “in stock.” This part existsElizabeth and carid.com make money off bait and switching peopleThey advertise one thing and then send people cheaper substitutesThis is greatly concerning to me - but Elizabeth and carid have shown zero remorseabout any of thisJust think, how many people have they lied to a duped since I called this to their attention? Not only do they have no desire to make this right, but they are continuing with these bait and switch practices as we speak.If this was a reputable business they would have fixed the “website error” months agoThey haven’t because they are liars and thieves.Bottom line is Elizabeth doesn’t want to send me the part I paid for because it would cost her money to do soQuite frankly that’s not myproblemThey sold me a specific item, I paid them for said item, and I expect them to deliverBeing that they are still advertising the said item and currently list it as “in stock”, I do not see why this continues to be an issue
Regards,
*** ***

We apologize for the delayWhen there is a fitment issue pictures are necessaryThe return paperwork has been emailed to the client and a refund will be issued once the item is returned

While we do not cover labor in any way, a one time exception will be made due to the incorrect fit of the productThere was no way to assure fitment without the wheels and tires being mounted, balanced and installedThe refund in the amount of $will be issued today and a confirmation email will be sent to the clientWe apologize again for any inconvenience this issue caused

We apologize for the issue the client is facing with this orderThe replacement order has been processed under PO # ***> it should be shipping in the next to business daysOnce we have tracking information, we will forward it to the client

We have asked for pictures which he did send, however, the manufacturer can't see them wellI requested to contact the manufacture to see what is it that they need.I apologize for the delay

We apologize for the issue at handThere is some incorrect information in the complaintThe order was placed on 7/after the cut off time, and the client requested to cancel the order on 7/17, again after business hoursWhat he received via email was confirmation that the request was processed
Unfortunately, by then the order couldn't be canceledThere was nothing showing the item was damaged, and the freight company said the proof of delivery was not signedHowever, the refund has been issued in full, proof of refund has been emailed to the client and we consider this issue closed

Hello, After reviewing the clients order and pictures provided the client installed the defective wheel and we do not accept tires that have already been driven onAs exception to the client we will swap the tires for an exact replacement for warrantyThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** *** ** exchange the item The window will not close with the current productSubaru tried every way they could in an attempt to get the window reflectors to work without success

We are extremely sorry about this situation At the point of sale there was no intention to mislead the clientThat being said it is also not acceptable for us to not follow up regarding the status of the clients order At this time a chargeback has been filled by the client and the
funds reversed back to his account Please understand since this has already taken place we cannot refund the client since we no linger have the funds In the event the client would like to close out or cancel the charge back we are more then willing to proceed with a refund back tot he client's cardIn the event he would like to continue with the charge back, we understand

In looking into this order the client was advised of the refund amount at the point where the return was set up (12/8) The reason for the item being returned is the order was placed for a vehicle with non-adjustable suspension where the client has adjustable suspensionSince this order was
placed online we were unable assist the client during the ordering processIn the following link to the product page you will notice the 2nd option during the product selection process specifies this fitment note :*** As a courtesy we will reimburse the client his return fee, however the initial shipping charge will not be refundable

I apologize however, when we submitted the order, the item became out of stock due to the holidays per manufacturer. We are refunding the Customer as he cancelled the order, understandably soAs a result I did send a $gift card for his inconvenience. If he wants to notify me prior
to placing an order, I will personally call the Manufacturer and check on availabilityI will also get him the best price possibleI am deeply sorry about the item not being available after he place the order for the holidayI will make sure he is taking care of in the future and see to it he receives the service he deserves *** ***Consumer Relations Manager###-###-####

We apologize for the issue the client is facingThe client had a lead with one of our sale's agentsTheir job is to follow up on the leads they createI have since removed the client's phone number from the lead and advised both agents, as well as their direct supervisor to no longer contact this
client

Complaint: ***
I
am rejecting this response because:
I am rejecting this response because:I have contacted the person at CarID and nobody is returning my calls and emailsthe company did offer to exchange the defective product for the same productI am not looking for a refund All I want is a different product of the same or greater value and I will pay differenceThe brand of truck steps I do not trust and I feel I should be allowed to return for a different brand.I have returned the product in the hopes this company will do the right thing and I have not heard back from anybodyThe manager that responded to the Revdex.com complain, *** *** I called her and left her a voicemail as well with no response

Hello, We spoke with the client today and advised him that the rotors can be used on both sides whether its left or right sideNo need to send client a replacement he understands and will contact his mechanicThanks