Cvr Associates Inc

Please find the replacement order PO# ***, per UPS tracking details ***, delivery info listed below:Scheduled Delivery:Friday, 10/16/2015, By End of Day.If you need additional information, let me know

The refund has been issued in full as a store credit at this timeWe are unable to issue the refund back to the original form of payment while the client has a dispute openOnce the dispute with Affirm is closed, the refund will immediately be issuedWe advised the client if this, but he told us
to only deal with Affirm

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI must add that I hate that it took this long to resolve an issue and additionally that it should not be the customer's fault to wait on a process that is the business' responsibilityThe fact that it took months for this business to check if UPS had their product that I sent back as instructed and with a receipt is completely unacceptableI appreciate getting my money back but I will never shop at CARid or ONYX again, and will discourage others from doing so due to their poor processes.
Regards,
*** ***

I am rejecting this
response because: I would like to wait and see if I in fact get this product in the mail before agreeing to anything. I also would like to ensure that the mats actually do fit properly in the vehicle, because the last time they demanded that the mats fit my car and they did not. This time I want to make sure before this case is closedIt seems when the Revdex.com is involved they actually listen to what I am trying to tell them, instead of not believing meWhen the mats are here and in the vehicleand fitI will then accept the responseThank you

The issue is not the wheels, it's the TPMS sensorsWe advised her tech how to install them, but they still said it didn't fitWe are willing to take these back for a refund and will arrange the return for the client

The returned item is showing to be delivered today As an exception the client has also been refunded today in the full amount of $

Complaint: ***
I am rejecting this response because:I said over the phone that I don't care for $but they gave it to meI asked the business to correct it by getting the item to me early as advertised and promoted and stated by their sales representativesEven if it means getting it from another store or a different source, I want those steps ASAP as I was told it would ship this past MondayIf I cancel from you guys, then I'm pushed back on the que if I ordered from the first store I ordered it fromTherefore, no I don't want to refund or cancelI want you guys to resolve this issue by getting the item to me AS STATED BY YOUR EMPLOYEES.
Regards,
*** ***

We apologize for the issue the client is facingThe request to warranty the 2nd set of lights was initially denied as the light showed little condensationAs the warranty policy is laid out by the manufacturer, we are unable to "force their hand" to approve a request. We have been
working with the manufacturer to get it resolved, and have already sent the return paperwork to the clientOnce the defective set of lights are returned, the refund will be issued

We are extremely sorry the clients product was damaged in transit Unfortunately at the time of order the client had to acknowledge a disclaimer that the product must be inspected upon delivery otherwise CARiD would be unable to file claim with the carrier Since the package was
delivered and signed for as in good condition we are unable to dispute this with the carrier The only option the client has is to file a private claim on their own with the freight carrier Please find the contact details for the Estes Freight :***

We spoke with the customer last night and explained the need for picturesThis is a painted item and per our policy, painted items are not returnable except for manufacturer or CARiD errorWe also state that pictures may be requested for fitment issuesBelow is our return policy as seen in the
Terms and Conditions on our websiteWe are happy to set up a return, but the client stated there is a fitment issueWe need pictures of this fitment issue in order to issue a full refundThe client informed us his vehicle was at the body shop, so we advised that they can send us the picture showing the issueIf the client refuses to send the fitment pictures, we will be unable to issue a full refund. RETURN POLICY If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of deliveryFor orders placed during the holiday season from November 15th to December 31st, the return period is extended to daysThe following rules apply:All returns must be made via our Return Procedure with a valid RMA form.Products must be in original packaging and in a new and resalable condition.Any product that was used or fully/partially installed is non-returnable.Freight, international & non-continental US returns are accepted, however shipping costs are not coveredCoordination of return shipping is the responsibility of the client.The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved, embroidered, or painted)Wheels and TiresOrder cancellations can only be requested prior to shipment, or in some cases, prior to the start of the manufacturing or painting processIn the event an item ships post cancellation, the item may be returned at no cost to the client. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS We all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your request

The pictures were only received and uploaded into the order todayThey were requested on the 23rdSo we were not lying about picturesWe will be more than happy to issue a full refund when the brake kits are returned back to the warehouseThe return paperwork was already emailed to the client

There was a change of address from the client & change of tires, this caused the delayWe also didn't charge him for the taxes as he was in PA and relocated to NJ. We absorbed the cost He also opened a Google Trusted Store complaint which was satisfiedOur last verbal
communication with him was on 5/We marked order as priority to the new ship address. We have done all we could to satisfy this clientI apologize as He is not able to cancel the wheels order

While I understand the client's frustration, the order was only placed for the 2nd rowWe shipped out what the client ordered, and there was no error on the part of the manufacturer or CarIDWe are in no way attempting to fool him as he is suggestingI have forwarded him not only the invoice, but a screen shot of the order screenWhen I called the client back per his manager call back request, I called the number we have on file and was told "this is not *** ***' phone"As he requested, I have gone ahead and set up a return for the 2nd row of seat covers, as we are unable to ship out the 1st row at no costI have made an exception for the return, since it's past the day return periodThe seat covers must be returned in new and unused condition, and be in the original packagingOnce they are returned, we will issue the client a full refund

We truly apologize that the quality of the part that the client received is not up to his standards Unfortunately the return was denied for one reason, the product has been modified (painted) If you take a look at our return policy we clearly state that once a product is modified from
it's original condition we are unable to accept a return If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of delivery.There are a few important things to keep in mind:Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way)

***,I need to confirm was this item installed and used at any point? I called and left a voice mail on 5/at 3:31pm. *** ***Consumer Relations Mgr.*** ***

We apologize for the issue the client is facingWe have advised the client that we can either set up a return for the tires and issue a full refund for them so he can purchase them locally, or we will need to authorize the client's credit card, ship him new tires and remove the authorization when
the old tires are shipped back to usThose are the only two viable options we haveWe are happy to assist him, and those options are the way to do that

I am rejecting this response because:Merchant stated that refund would process is to
business days from September 27thMerchant stated: "As a follow up, I noticed the refund in the amount of $processed on 9/27/Please allow 3-business days"As of October 3rd, 2015, over business days later, no refund has been received ONYX has some major internal operation hurdles to overcome before they should be considered an A+ accredited Revdex.com business

Complaint: ***
I am rejecting this response because: this does not address my main concernYour lack of customer serviceIf you guys had customer service I wouldn't have to had called you over times since I started doing business with you guys I wouldn't have had to wait many hours on the phone with you guysI feel your staff isn't well trainedYou tell me about these exclusions but why didn't the customer service rep tell me that? You guys just cheat and steal people moneyI was amazed when I was forced to put a stop payment when you guys refused to ship my items unless more funds were added because you guys were losing money on a promotion you guys gave meIt is sad to see a company that can do well have crap reviews on sites like sitejabberThe ceo of this company needs to wake up and realize that his poorly trained representatives are doing a very poor job representing him and the company.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: CARiD will not take responsibility for selling defective productsI work hard for my money and don't appreciate being taking advantage ofAs previously stated in my claim it took longer than days to get to the issue about the wheelI experienced low tire pressure and took my car to Firestone and got a new tireI went back again after still experiencing low tire pressure and Firestone didn't see anything wrong with the tire after further investigation they called me and advised me that there was a crack in the wheelI didn't ask Firestone to check the wheel the first time because I just brought itThey are making excuses about road curb rash on the wheel if so, it was there when they sold it too me, this was in no way a new wheelI sent them everything they ask for, pics and serial number etc, its there productI'm not interested in a gift card because I will never buy anything for them againThey have terrible reviews and enormous amounts of claims against their companyYou are not trust worthy. I don't see how you are still in business. I will forward you pictures on a separate email.
Regards,
*** ***

We are extremely sorry the client is unhappy with the products qualityAs an exception we have authorized a return for a full refund upon receipt The client will be emailed with a return authorization form and prepaid return shipping labels to return the product The return information
will take up to hours for the client to receive Upon the product being returned back the client will be provided with a full refund