Cvr Associates Inc

We apologize for the issue the client is facingUnfortunately our direct representative at the manufacturer was on vacation, and he is the only one there that deals with CARiDWe have sent the client the return paperwork via emailOnce the item it returned to the warehouse, the refund will be
issued in fullAgain, I apologize for the delay in paperwork

We sent this customer the return paperwork via regular mail yesterday per his request, and unfortunately that can take some timeThe initial delay was caused because we couldn't obtain clear enough pictures to see the issueThis particular manufacturer will not do any returns or exchanges without
themSo after much back and forth, we told them they needed to provide the paperwork and we were not going to be able to get picturesThey agreed and issued the RMA and labelIf the client would like us to email them to his local UPS store, we can do that too, to help speed up the processHe needs to contact our customer support team and provide us that email address, if he can get one

***,This is not cost effective for anyoneI ask for intervention from the Revdex.com.The item was installed and usedI don't have any other response. *** ***Consumer Relations Mgr.*** ***

We are very sorry about the delays in this client's order Once the wheels were received they where in fact missing the dress up kit This kit has since been shipped to the client and he should have all the components necessary to install his product

We apologize for the issue the client is facingIt appears that the passenger side headlight was lost in transit due to possible damageWe have filed the proper claim an processed the client's replacement todayThe replacement order is ***Once it ships, we will provided the client
with tracking informationI have also gone ahead and provided the client a partial refund for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have reviewed this issue with the manufacturer (Caltrend) and I agree with the client that the amount of fraying he has isn't a result of wear and tearHe will be refunded in full and I am working to see if we want him to send them back to us or notI will update the client once that
decision is made, but regardless we will refund him in full

They have refunded full amount of purchaseI have not decided if I am going after them for expenses incurred in mechanic costs, but as far as your involvement goes, it is done.Thank you for your help

The client order part# *** Bent Oval Tube StepsThe correct item is part# ***. We can place the order for part#*** if he wishes and return the incorrect one However, our last communication with him was to process a refund which is has been
submitted on 6/24/15. Please be advised we did not place the order, this order was placed onlineIf there is anything we can do, let me know

We apologize for the issue with this orderWe do state that it will fit all models, but it will only replace certain Original Equipment part numbersThis is clearly stated on the item's description pageThe OE# has nothing to do with the modelWe will make an exception and allow a return for a
full refund, or if the client can provide the OE# to us, we will set up an exchange and provide return paperwork CHRYSLER TOWN AND COUNTRY editFits Following Model(s):Fits All ModelsReplaces Original (OE) Part #:***, ***, ***

Complaint: ***
I am rejecting this response because:It has been more than a month and a half behind on the agreed upon delivery date and missing four other amended delivery dates is not only appalling and unacceptable and caused a major inconvenience for meIt is also a material breach of contract that affords me the right to terminate the contract An email was sent on 8/25/stating my termination of the sales agreement and also stating that I would not be accepting delivery, and my bank has already been instructed to issue a chargeback
Regards,
*** ***

It appears this complaint may have just been filed with bad timing We show an RMA and prepaid labels sent to the client on 11/4/to *** In the event wither the email on file is incorrect or the labels where not received the client is more then welcome to
contact us We have the ability to fax them if need be

We apologize for the issue the client is facingThe client was not charged for expedited shipping, they paid for UPS Ground ($14.75) UPS Next Day Air cost is $The only way to guarantee delivery on a certain date would be charging the client the cost of expedited shippingTransit time was
only business days via UPS GroundThe client has already been issued a $refund, which is more than she paid in shippingAs that request has been satisfied, we consider this matter closed

The client purchased a replacement set of wheels and the difference has been refundedWe apologize for any inconvenience, but CarID is not liable for any labor cost paid as seen in the Terms and Conditions on our websiteThere appeared to be an error on the website regarding this particular wheel,
which has since been corrected. DisclaimerIn effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstoreDue to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior noticeThis information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.CARiD is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from CARiDWhile we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate information

Sorry I misunderstood some of the response and I will pay the return shipping but I am not paying the original shipping why should I have to pay both when they tried to scam me and act like I damaged the wheel when I never even took it out of the boxI have bought so many things from them and they try to get over on me for ordering the wrong wheelThis company is not an honest one and should not receive shipping both ways it is not fair and they are still trying to get over on meSo I do not accept their response to my complaint and would like my refund plus shippingThank You

Complaint: ***
I am rejecting this response because:I do not accept this response, I was sold an item that was "guaranteed to fit" based on companies website, there three party that manufactures the Tire Pressure System verbal advise that "they have not supplied a system for Range Rover for a long time" I was as told by the salesman...."they will fit your truck sir"So now I have to risk damage to my rims and pay for they removal of a part that was guaranteed to fit? I do not think this is fair, furthermore, I am currently waiting for appointment with a auto shop to provide to me in writing that this tire pressure system sold to me is in fact not compatible with my vehicl As was Guaranteed to me.
Regards,
*** ***

We apologize for the issue the client is facingThe original item ordered was incorrect due to a system issueWhen the client spoke with Belle, she made an exception to process a replacement overnight without authorizing the
client's credit cardThe replacement was processed, shipped and delivered on 4/The client advised us he would like additional compensation for the issue, and requested to keep the item and receive a full refundUnfortunately we are unable to do thatThe client agreed to an additional $partial refund on top of the $gift certificate that was credited to himAny issues with sales reps will be handled internally and we apologize for the inconvenience caused

***,On 2/4/15, we sent the return authorization form via email to the customerOn 2/6/15, we resent via email againWe have not heard from the customer that she never received it. She needs to contact us if she still doesn't have itThe only email on file is: *** If
she has recently changed her email, we need to be notified as wellI apologize for the delay. *** ***Consumer Relations Manager###-###-####

We send the return authorization and return label on 6/via his email addressPlease be advised our agent confirm fitment with the client at the time of the order. I apologize if he feels it is our error

We apologize for the issue the client is facingThe original estimated shipping date has always been the 31stThe email cancellation notice he received was for the change of tires, and had nothing to do with the wheelsThe client ordered tires that were not in stockSo those were canceled and
the alternate set of tires that he agreed to were submittedWheel and tire orders are non-cancelable as stated in the features section of the items main page, as well as in our Help SectionUnfortunately, we are unable to cancel this order