Cvr Associates Inc

We apologize for the issue the client is facingOur system shows the shipping cost once the client enters all the shipping informationUntil that is entered, the system doesn't know how much the shipping cost will be, as it doesn't know where the item is shipping toThis has been checked on
laptops, cell phones, PC's and tablets and each time the shipping cost appears once the shipping information is enteredThere are many items on our site that offer free shipping, but it says FREE SHIPPING in the shipping costThis item says $for shipping, until the information is enteredThe client requested a cancellation and a refund and that refund has been issued in full. DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2017-04-03:26:35642.10***Refund11.88*** *** * *** *** ** *** ** *** *

On 4/23, the client called in and we explained that UPS damaged her wheels and have an open claim The client was fine, we must wait until UPS finishes the claim research and provides the outcome

The issue regarding the $refund was rectified on 4/15/ At this time client has received the full $refund We apologize for the delay

Complaint: ***
I am rejecting this response because: As stated in my initial complaint, CARiD, according to their policy, once the merchandise is returned, unused and in the same package it was delivered in, which it was, a full refund will be issued. The merchandise was never removed from it's original package as it was being returnedThis is the tracking number for the returned merchandise: ***So now, as of 3/28/I have not had any response from CARiD regarding the return or my refund and still have not received my refund.In reference to the dispute filed against CARiD with my *** account, *** has also not had a response from them and I cannot close the dispute.Once the refund is issued to my *** account, the dispute will be closed and I told this to CARiD in the online chat
Regards,
*** ***

I will be happy to issue a refund for the cost of the *** priority mailAs the client paid by check, we can either issue a refund check for $or I can issue a credit today for $It's the client's choice

The reason the clients return was denied was due to the fact the item had been installedInstalled items are no longer returnable unless there is a defect The client had stated to us that the reason for the return was due to the fact the window would not roll all the way up due to the
deflector being in the way This is a common complaint regarding these visors and 99.9% is a result of the visor being installed into the incorrect portion of the window channel Unfortunately the client declined to troubleshoot the issue with us leaving us with no way to prove that the product is defective or in a better scenario assist in helping the client install the product properly We are more then willing to assist the client, however without being with him for the installation we would need to follow the proper troubleshooting steps to determine the issue

Complaint: ***
I am rejecting this response because:I feel I am entitled to a full refund for this order including any shipping charge. Carid is responsible for misrepresenting items for sale as in stock when they in fact did not have them. carid also did not notify me about any backordered items before they shipped a partial (and unusable) order. I would like a prepaid shipping label sent to me so this incomplete order may be returned for a full refund.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The invoices are automatically emailed to the client when the order is placedThe initial shipping is not refunded per our return policyWe state the length of the bulb and it's the client's responsibility to check for the clearance behind the lensI have made an exception to have the return fee
of $refunded, but the client is responsible for the shipping cost of the new bulbs, which is $The refund for the return fee was issued this afternoon

Complaint: ***
I am rejecting this response because:I did receive the incorrect part I ordered this from a sales rep and he specified that this part fits my vehicle, when I went to go and replace the part the other day, the part car I'd sent me is for a gas fnot a diesel fI have read multiple complaints about car id and they all say you shipped people the incorrect part and have refused to give back a full refund for a returnI ordered the correct part, but you people sent me the incorrect one knowing that it was incorrect when you sent it to meTherefore I want a full refund for the item you sent me incorrectly as there is no where in this world that sells this item I am in need of because it is not manufactured anymore.
Regards,
*** ***

*** In reviewing this order, I show a refund of to customer on 12/26/via *** methodCan he please confirm this? I am reviewing with internal department his concernsI do apologized for the inconvenience. *** ***Consumer Relations Mgr.###-###-####

***,The client is well aware that we opened a lost claim with ***On 8/17, we faxed to client an Affidavit of Non-Delivery via regular mailWe are waiting for the form back with signature. No refund at this time until all research is completeI apologize for the
inconvenience. *** ***Consumer Relations Mgr

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and yes they have issued a refundSo the case is closedHowever, they are lying on their website about the availability of their items I wasted one month waiting for their item and they kept pushing forward the delivery dateI will never do business with this company again

In the initial phone call about this order, the client requested part # USRand USRspecificallyThe sales rep requested the year make and model of the clients vehicle to verify fitmentNo VIN was requested by the rep or provided by the clientI have the phone call, but am unable to attach
it to this replyThe sales rep did not change any of the part numbers, and didn't actually place the order for the clientAs the client requested to pay with PayPal, the sales rep sent him a quote and the client completed the order on his ownIf he believed that the incorrect order had been place (which it wasn't) he could have changed the order himself or contacted us back to say we made an errorAs far as the package getting lost, that was an error on the shipper's partWe are not the shipper, it's EBCWe gave them the address that the client provided to us, which was correctOnce the package was found and delivered, we received a call from the client stating we ordered him the incorrect part numbersThis is untrueHe stated to the rep processing the RMA (return merchandise authorization) that he told the sales rep he needs part # USRand USRThis again is untrue, and I am able to provide that phone call as wellWhile there were errors in the order by both the client and EBC, they were not directly caused by CARiDThe delay in the next day air shipping of the replacements was an internal issue between ourselves and EBC, but has since been fixed, and his replacement order shipped out with next day air, albeit lateWhile I'd be happy to reimburse him for the NDA shipping charge, but we didn't charge him for itWe only charged him for the price difference between the initial part numbers he ordered, and what he chose to replace them withAs the initial error was not caused by us, and misinformation was provided to our rep processing the exchange, we covered the cost of the NDA shipping and took a loss on the orderThere is nothing further to refund the client for the delay, but I will be happy to issue a gift certificateI attempted to resolve this with the client last week, but I never received a call back

***,The item needs to be inspected by *** as this is a damage claim, however, the customer is not able to leave the package outside unattended due to theft activitiesI am attempting to call *** along with the customer to see if a scheduled inspection can be made. *** has attempted
inspection 3x, however, unsuccessful as item just can't be left unattendedI am currently working with customer to work around her schedule of availability

If the lights are found to be defective when tested by the mfg, the refund will be issuedWe have nothing showing that the lights were defective, again, since the client refused to allow us to troubleshoot the issueWe clearly state in our Warranty Claim procedure on our website that "pictures of the flaw or defect may be necessary to complete your claim" (please see below)He previously advised us that the lights were not installed, but only plugged them in and found that the low beam bulbs were not functioningHe also advised us that we can't see that in a pictureBut what we needed to see was if it was just the bulbs that didn't work, or if there was an issue with the accessory lights as well (the CCFL halos or the LED's, as the actual low beam and high beam bulbs are not covered by the warranty)Had we received the requested picture, we would have been more than happy to overnight a replacement set of low beam bulbsIf they are tested and it's found that there was only an issue with the bulbs, then they will ship back the lights with replacement bulbsThe return paperwork was requested on Friday, 11/17/and issued on Tuesday, 11/21/17, which was business days laterAs with most vendors and manufacturers, they are not open on the weekend and all business is done in business days. WARRANTY CLAIMInsurance for you, assurance from us.We will handle all manufacturer warranty claims on your behalfSpecific warranty information can be found in the "details" section of each product pagePictures of the flaw or defect may be necessary to complete your claimShipping warrantied products back is simple with a prepaid CARiD shipping label.Warranty claims in Easy Steps:File a ClaimShip it back (CARiD will provide all manufacturer-specific return instructions within days of validating the warranty claim).Get your replacement (A replacement will be processed as soon as your defective item is on its way back to us)

Complaint: ***
I am rejecting this response because:that is not the way it happened recon was well aware of the problem they also knew when they were ordered they looked all the info up in there system and also told me that they would not work and told me to send them back so that's why I sent them back to them
Regards,
*** ***

I received the part from carid and consider the matter resolved thank you very much

I have been notified that my wheels can be returned. Thank you

We are extremely sorry for the confusion on this orderIn reviewing the case notes the client should not be held responsible for the errorWe will be submitting an order for a replacement DRIVERs side back rest These products are cut to order so please inform the client to allow up to
days for the replacement to ship