Cvr Associates Inc

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, their claim that they won the [redacted] dispute is incorrect.From: [redacted] Sent: Wednesday, April 11, 2018 11:13 AMTo: [redacted]Subject: Your [redacted] case: [redacted] Hello [redacted],We reviewed the information regarding the case below and have decided in your favor.We’ve issued a refund to your [redacted] Credit account for the disputed amount as well as any interest and fees related to the transaction. Please allow up to 5 days for this refund to be reflected on your account. This case is now closed. We are truly sorry you experienced a problem with this transaction, but hope you are happy with the outcome.Transaction details:Dispute Case ID:[redacted] Transaction Amount:$101.72 USD Dispute Amount:$95.08 USD Transaction ID:[redacted] Transaction Date: February 15, 2018   Thanks,[redacted] Help Center | Resolution Center | Security Center Please don't reply to this email. To get in touch with us, click Help & Contact.
[redacted] [redacted] [redacted] [redacted] [redacted]
[redacted] [redacted]
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the issue the client is facing. The mat is incorrect because the client ordered it for a Yukon, but he has a Yukon XL. Attached is the order page of the item the client selected. I'm unsure as to where the confusion is about the refund though. The client had free shipping, so there...

is no shipping to withhold from the refund. Because all [redacted] mats are considered custom, they are non-returnable, meaning [redacted] will not take them back to resell. However, if the client cuts the mat in half, showing that it is no longer usable, we will be happy to issue a full refund. The client may send the picture of his cut mat to me directly and one I receive it, I will have the refund issued. My email is [redacted]

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Revdex.com: yes I am satisfied with my refund but it is sad how it had to come to this extent to make it right. I will never do business with this company again due to the lack of customer care and integrity.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the issue the client is facing. What is not mentioned here is the client installed the light, which is the only reason there is an issue returning it. We sent his pictures to the manufacturer and while they do not see a fitment issue (they believe it's an installation issue), they...

emailed us last night agreed to take the light back to satisfy the client. We will email the client return paperwork and a return label. Once the light is returned, a refund will be issued.

We apologize for the issue the client is facing. The client needed a replacement canbus box, but it was, unfortunately on back order until recently. The client advised us she would like a refund, and we were happy to oblige. Joseph was not trying to deceive the client by requesting a field destroy...

picture. There is no need to pull the call, because we acknowledge that he advised her of this procedure, and in fact, I am the one who told him to offer this. It's a much faster way to get a client their refund on a defective item. The client was contacted this morning by one of our customer support manager's per her request, who advised her of the exact same procedure. The client again declined. At this time, we are just going to refund the client as there is no need for her to send back defective lights, and she still refuses to field destroy them. Due to the age of the order, the client will most likely have to be refunded via check, which the manager explained this morning as well.

I apologize for the issue the client is facing. While it's true that all returns must be in original packaging, this was not handled in the manner and standards to which we hold our customer care agents. The situation has been rectified, and the client has been refunded in full with my apologies....

The client may either keep or discard the motor however he sees fit.  04/13/18 - 12:29PMCustomer refunded $56.13 ; reason :[redacted] (shipping) / Refund for return, by [redacted];

We apologize for the issue the client is facing. Initially the client contacted us for installation assistance, and advised that one bulb was shining lower than the other (adjustment issues), so we requested pictures to troubleshoot that issue. Then the client contacted us and said that one beam was...

not as bright as the other. Since this is a different issue than the one initially described, we requested a picture to troubleshoot that. The client requested to return the lights as defective and we sent him the return paperwork the same day (5/25/18). The client contacted us this morning to tell us he will not be returning the lights, and wanted to keep it. Should he change his mind again, he has until 6/24/18 to return the lights and we will issue a full refund.

We apologize for the issue the client is facing. The client ordered matte black with chrome, that's what was shipped. This manufacturer does not take returns back. They only offer a field destroy. Since the client is in Canada, it is not cost effective to have this shipped back. At this time, his...

refund has been issued in the amount of $83.13, which is what he paid. CARiD is not liable for tax and duties, as we do not charge these fees. Attached is the Canadian Adjustment Form, which the client can use to recoup his tax and duty fees.

We apologize for the issue the client is facing. The client's request to cancel was sent to the manufacturer with plenty of time to cancel it. We're unsure as to why that didn't happen. The client has been refunded in full and we apologize for the inconvenience this has caused. 05/23/18 -...

01:15AMANEAction: refund $70.01; Reason: Successful; Note: [redacted] (shipping) / Refund for return, by [redacted]

We apologize for the issue the client is facing. He has already been refunded in full and the authorization was reversed for the replacement that he ordered and then refused. That wheel was to be delivered on 3/15/18, but was refused by the client and sent back to the manufacturer.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The client's order has been canceled as an exception and refunded in full.  06/08/18 - 04:07PMOGAction: refund $434.04; Reason: Successful; Note: for return parts

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response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12892106, and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the issue the client is facing. We attempted to troubleshoot the issue with the client as is necessary since this item has been installed. We requested he simply send us a picture showing the beam pattern, but the client refused to cooperate with us. I have already set up the return...

paperwork, as an exception, and the refund will be issued once we have the lights back at the warehouse.

We are extremely sorry for this situation.  We do everything in our power to cancel an order when a client requests.  In this situation we were informed by the mfg that the lead time to build was going to be significantly longer then originally anticipated.  At that point the client...

requested to cancel which is in their right. When we had asked the mfg to cancel the order we were informed that it had shipped.  At this point we advised we would return for a refund. This is where the issue arose and the client was denied to return (completely inaccurate). This human error escalated the clients concern. The client will receive their return paperwork no later then Tuesday 12/28 upon the item being handed off to [redacted], or active tracking of the return, the client will be refunded in full.

This order was placed on 4/8/2016.  Originally the estimated ship date of these wheels was 4/13/2016. Unfortunately the wheels that where ordered needed to be specifically drilled for the vehicle and delayed the estimated ship date to 4/26/2016. The drilling process was then delayed due to a...

backlog with the wheel manufacturer to 5/2/2016.  At this point in time the client had understandably gotten frustrated over the delays and requested the wheels to be cancelled and refunded. The cancellation request had been put in on 4/29/2016 and the client was fully refunded on 5/5/2016