Cvr Associates Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate that they went above and beyond to resolve my complaint They also responded and resolved the complaint within two days after receiving notification from youHowever, as a customer, I would have expected them to respond to me personally without having to resort to filing a complaint with the Revdex.com Regards,
*** ***

We apologize for the issue the client was facing., His replacement order has already been processed and shipped

Our wheels department was attempting to contact the client since June 10th regarding the delay with the orderThe client has received his entire order, and he has not contacted us since he received the wheels

I am rejecting this response because: I will not purchasing anything from this comapany again, therefore a $gift certificate does me no goodI had to deliver the package to the UPS store on my own time, due to their mistakeThey also have my money for the product I returned and have not credited my account yetThis companies inefficiencies has cost me valuable time and money
Regards,
***

Per UPS tracking *** the return item was received on 6/at the manufacturerWe have refunded him in full $on 6/19.Please advise if you need anything further

Unfortunately this item was discontinued through the manufacturerWe have canceled and refunded the client in fullWe are working to remove the item from the website, but it's not an instant correctionWe are unable to refund the client more money than was paid for the item, but we will be happy
to issue him a gift certificate for the inconvenienceThat gift certificate will be sent directly to his email address on file

As this was a brand new product by this manufacturer, there was a delay so they could determined fitmentI just spoke to them and they informed me this will not fit the client's Subaru OutbackI immediately put through the cancellation and the customer will be refunded in full in the next
hour or soWe apologize for the enormous delay this client experienced with us

*** ***
I am rejecting this response because: they are again providing information They got the refund request via *** and they refused to make the refund through there They acknowledged they sent the label to the wrong email account again! They are doing everything they can do to delay returning my money This should have been simpleI ordered a part they keep sending the wrong thing and refusing to correct it and again they continue to refer to me as heThey don't even know or care who their customer is I have repeatedly asks for a refundThat is still what I am requesting

Good afternoonI apologize for the issue with your recent order at CaridI see that the return has already been set up and a full refund will be issued upon receipt of the itemWe will email you the return paperwork in the next to business days

One of the statements in the rejection was I was not called nor notified in any way that the item would not arrive till 5/22/On 4/19, we advised the via email that it would not ship until May 22ndHe replied directly to that emailWhen the client called us on the 27th, and spoke with the rep, she advised that the two that were in stock on the 24th, were no longer availableHe advised her to cancel the orderIt was canceled and refunded back to the credit card he used ending in ***On our end, the refund has been issuedIt can take the bank or credit card company to business days to reflect it back to the accountWe never advised of free shipping, and the 10% would have come off the item, had he decided to wait for the back ordered oneWhile I apologize for the delays, we advised the client of the back order, and stayed in touch with him every step of the wayWe offered different options, but also advised they had a limited inventoryUnfortunately, we were unable to fulfill the order as requested due to back orders, and issued a refund as requestedI also issued a gift certificate, which went directly to his email for the inconvenienceAS the refund has been issued, per the client's request, we consider this matter closedBelow is the email chain with the client.The original item was on back order… Backorder Notification Dear *** *** We would like to thank you for your order with us here at CARiD.com! Upon processing your order, our manufacturing facility has informed us that the following item(s) are backordered with a new Estimated Ship Date as shown belowNew Estimated Ship Date: Apr 14th, Reason: Unfortunately this item is on a delayWe may offer 10% discount to keep the order He replied… On 3/17/6:PM, *** wrote:As long as I get the 20% discount as promised off of $147, I will take what I orderedTy We replied… On Mar 20, 12:PM, "Ivan Z - CARiD" wrote:Dear ***,We can refund you guys $back.Please advise.Thank you. He replied, okWe refunded the $back… 2017-03-11:45:*** Refund *** / Discount, by Ivan Z Later, he emailed us again… On 4/19/11:AM, *** *** wrote:STATUS ON THIS ITEM? WAS SUPPOSED TO BE HERE 4/14/17? The ESD (estimated ship date) was the 14thThat was not the delivery date… New Estimated Ship Date: Apr 14th, Reason: Unfortunately this item is on a delayWe may offer 10% discount to keep the order We advised that it had been pushed back again by the manufacturer… >>> Ivan Z - CARiD 4/19/1:PM >>> > Dear ***,These should be shipped 05/22/2017Please be advised.He replied to that email…On 4/19/4:PM, *** *** wrote:I WAS TOLD I WOULD RECEIVE NO LATER THAN 4/14/2017! ARE YOU KIDDING ME? CAN I PLEASE SPEAK TO A SUPERVISOR! He had selected a different item, were advised there were two available, and we asked if he approved the price difference on 4/We received no reply… Dear ***,You want this one:https://www.carid.com/***Item # *** more details on - https://www.carid.com/***Part Number:*** more details on - https://www.carid.com/***Do you approve a price difference?Thank you

The return paperwork has been sent and the replacement order has been processed in Order # ***

I am rejecting this response because: It does not take months to make a set of wheels from scratchThis is not my first rodeo, sort of speakI have been ordering custom made wheels for yearsNever has it taken this long for my order to be completed and shippedNo other company takes this long service their clients with the products they have orderedEvery time I talk to your representatives, they have a different excuse as to why my order has not been completedHenceforth, I will take the information that I have and seek legal representation to solve this matter

Unfortunately we are unable to issue a refund more then the $We are willing to take care of the damaged wheels through our standard damage procedure

***,I apologize for the inconvenience, the wheel locks is in back order for ten weeksI am not able to speed up a back order. Elizabeth GConsumer Relations Mgr.*** ***

We apologize for the issue this client is facingI reviewed the notes in the order and verified that there is in fact an error regarding this partThe manufacturer does not make one with the client's specific vehicle configurationThe refund has been issued in full, as seen below and a proof of
refund email has been sent to the client

Mr. *** ordered sets of speakers, he is correct and should have received speakers totalAccording to the manufacture, the remainder speakers will be sent via UPS tracking # *** to Mr***I sincerely apologize for the inconvenience

We emailed the client on February 1st and advised that they can use their own packaging to return the item, as an exceptionThey need to make sure it's packaged to ensure no damage to the itemWe can't change the wording on the RMA paper, but both CARiD and the manufacturer is well aware that the client is returning it without the original packaging

I am reviewing this with the manufacture as the Client is upset with the return of the manufactured procedures

We apologize for the issue the client is facingRegarding PO# ***...we sent the client the return paperwork, including a prepaid return labelThe client did not use our label as evident in the tracking number he provided to usHe returned the item to the incorrect locationThe RMA he
was provided also had the address to which the item needed to be returnedThe prepaid label had tracking # *** and was going to Hatfield, PAThe client advised us he sent it with Tracking # *** which went to Little Rock, ARWe can look into it, but we don't know where the client shipped the itemAs the client used his own return label for that, he'd have to contact UPS to attempt to track it downUntil the item is recovered and returned to the correct location, we can not issue the refund. Regarding the refund for PO# ***...this refund has been issued

We apologize for the issue the client is facingOnyx Enterprises is a direct supplier of Graco productsOnyx is the parent company of CarIDI believe this is where the confusion is coming fromGraco required the client to purchase a motor to correct the issueIt was not CarID that denied the
warrantyWe have issued the client a full refund on this order