CVS Pharmacy

This unit was purchased in June 2012 and it was replaced in Aug. 2012 due to crooked molding. We have not heard anything else from Ms. [redacted] until the letter that I've attached dated June 15, 2015, which was sent to me today by the dealer. We have no record of receiving this correspondence....

I've also attached a letter that was sent to the dealer mentioning the unit is also scratched. Our warranty is for 1 year after purchase for manufacturing defects. We feel that true defects do present themselves within a 1 year period of time. I am sorry that Ms. [redacted] did not contact her dealer during that first year with this issue, we could have had the dealer and our sales rep. make a home inspection. I've also been advised that the area Ms. [redacted] lives in was severely damaged during hurricane Sandy in Oct. 2012. We pride ourselves in taking care of our customers and going outside of our warranty but I feel in this case 3 years is beyond our responsibility.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not sure how they concluded that the damages were customer caused.  All we did was sit on the chairs.  That is all we did and we do not have small kids where it would be likely that chairs would be pushed hard against the table.  [redacted] and [redacted] offered to exchange the seats of the chair at no cost to me and I will take them up on that offer since the manufacturer is not standing behind it's product.  I'm highly disappointed and will make sure that everyone that I know considering Hooker furniture will know what a low quality product it is.
Regards,
[redacted]