CW Fence & Deck

CW fence and deck was very easy to work with knowledgeable in the materials I felt confident in him, his crew and work

CW fence and deck was very easy to work with knowledgeable in the materials I felt confident in him, his crew and work.

Beware of this company! Waste of money and shady work!
Bad communication/ Liar! Was promised the fence would be done within two weeks after we gave him a deposit. It was well over a month and there weren't any weather issues. Then one day he just shows up and starts digging for the post unannounced. During some warranty issues (yes warranty issues, he will need to come back to fix his mistakes) he tone was aggressive and took several more weeks for him to address.
He will lie to you as well, when asked about staining my fence; he said to wait a couple weeks for the wood to dry out. Well within a couple of days some boards were splitting and the frame was pulling away from the post. He said that "If you have not sealed it than that's the problem" I reminded him of our conversation about staining and when should it be done and he said "I didn't say wait a couple weeks and that he would never tell his customers to wait to sell" Total Lie!!! He also said that he would send a crew out in a couple days to nail the frame back to the post. Still waiting on that to happen!
Reckless! When he showed up unannounced and started dig for the post, he didn't call before he dig to check for underground utilizes. Or even check where my irrigation system is and actually install the gate directly above a sprinkler head. He told me that he didn't need to call because "He knew there isn't anything back here" Not only did he put the gate right on top of a sprinkler he came with inches of hitting a underground line.
Scam! Once he has started, he will scam more payment in cash! He demanded I pay an extra $150 in cash because he allegedly broke a tool. Apparently this is a normal practice for him as other has reported the same thing.
Horrible quality! As mentioned above the wood started to split and the frame started to pull away from the post within a couple of days. But that is just the beginning. When the job was so called completed, he left all the debris and bags of quickcrete in my yard. I had to clean up nails, piles of debris from his mess. Also I had to go and buy myself handles for the gates. He didn't even put handles on the gates to pull open or close the gates. Many boards where not even and not nailed in! I still find lose boards today almost a year later. Within a couple of months the fence started to lean over and was falling down. That took another couple weeks for him just to come out and push some quickcrete around 1.. Yeah just one post! He literally just pushed the fence back and his helper put some quickcrete around a post and stomp it down and used a rock to hold it in place.
He tied the end of the fence into the outside of an existing fence instead of post and now that fence is damaged because of how he nailed into the outside board instead of the frame.
The gates pulled away from the frame as well because he only used two cheap hinges on 48in wide heavy gates. They needed 3 hinges on gates that size. Also the lack bolts he used were way to short and pulled right out.
The issues go on and on. I have never had a disappointing experience like this in my life. He just isn't a good business person, the work is horrible and illegal and he will scam once he starts.

I hope no one else will have the experience of dealing with CW fence company and have to constantly to this day still fix the a fence not even a year old. I won't even both dealing with them now, because it's not worth the argument and if the company is named after him. If he take pride on his work with his name on it the first time, why trust him to fix it.
If I could rate lower I would. I guess half a star is ok since I have a fence, but even just had to work on again this weekend.

Do not use this contractor under any circumstances. Do the work yourself instead. The complaint of a previous customer of this company on Revdex.com was confirmed by our experience. True to form CW Fence and Deck's owner responses have the tone that everything is the customer's fault. CW Fence and Deck (CWFD) built about 50 feet of fence and a new deck/steps off our back door. The fence was built quickly, though they built part of the fence right over a concrete drain under our drain pipe, leaving it wedged under the fence. We don't have handles on the gates either, nor is our fence treated. CWFD told us the fence materials were hardy and could stand the weather for at least a year. Treating the fence could wait. They started on the deck, and there was a design issue so we decided to extend the deck with a hefty price increase. They worked steadily and the deck (about 17 by 11 ft) including 4 steps, was built and stained in about 3 weeks using pressure treated lumber. I checked over the deck and noticed several quality issues. Many of the boards were not cut straight, they have serious trouble cutting a straight line. They used nails instead of deck screws. Instead of removing some of the understructure from the first pass, they built over it, making it difficult to move under the deck so I could clear the dryer vent that runs under the house there. And they did not build a handrail off the north side of the deck (erroneously) claiming the deck did not require a handrail with that high a deck if we put in the stone ground cover as we had suggested we might. I did not insist, but only suggested that he correct these problems, hoping/relying on his sense of professionalism to insist himself that he would correct the poor quality components. He made no such gesture, and to my everlasting regret, I paid him the remainder of the project cost, not wishing to have a confrontation and believing the low quality was restricted to cosmetic, superficial external look that I could correct myself. I found out from a friend the next day that a permit is required from the City of Franklin to build a deck on a house. I immediately emailed CW Fence and Deck for a copy of the permit and he said he always asks his customers to get a permit. We had no idea upfront that a permit was required. CWFD never told us. Of course the damage was done. Knowing I was going to get the permit, CWFD knew he would have to have the pillars dug up so the inspectors could see the hole. It turns out the holes have to be inspected before and after concrete is poured. So CWFD came out and started to dig around these holes, dismantling some of the understructure to get at the holes. About halfway they stopped, and CWFD's owner tried his best to talk me out of the inspection. Feeling this is was a legal issue, we moved forward with getting the permit and inspection. At the permit office, I confirmed with contractors there and with office personnel that the contractor gets the permit as a matter of course, though the owner can also do it. I filled out the paper work, paid the inspection fee, and scheduled the inspection. CWFD said they would correct whatever inspection faults were found. The inspection stated that 1) an engineer would have to sign off on the concrete holes, 2) that the width of the steps on one section of the deck were a couple of inches too short, 3) risers with differences in height exceeding a 3/8 inch variance, 4) no handrail or guardrail (regardless of deck height, a stairs with 4 risers requires a handrail) and 5) unable to totally view framing. I told the inspector that the deck was tied into the house. He stated that brick is not a structural component of the house and that the deck would have to have cemented posts at proper intervals along the back of the house. The inspector failed the deck and wrote it down as an incomplete inspection. By the time the inspector came out, about two weeks after the deck was completed, boards had started to warp, one board has popped its nail and warped upward. I was told that this was because CWFD applied the stain right after construction, failing to let the pressure treated lumber dry sufficiently before staining. Though CWFD offered to correct the inspection changes, "I will put you back into the queue", I realized we were never going to get the deck we had wanted. We felt we had seen enough of CWFD's (un)professional standard. This kind of work can significantly affect property value and personal safety. We asked CWFD if they would simply refund our money. Their response was, "...that is never going to happen". Soon after that, we ended our association with CWFD. I have since had two other contractors and a friend in the trade part time come out to give us estimates for a new deck. Though they all hate to say bad things about other contractors, they were all stunned at the extreme low quality of the work. We hope this helps other home-owners.