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CW Net, Inc.

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Reviews CW Net, Inc.

CW Net, Inc. Reviews (15)

In response to the above message, I tried to purchase a [redacted] disk. The only [redacted] disk that was available was an 8.1. I tried to install it on my computer, but it wouldn’t take it.I had to purchase a new computer. This new computer does not support a dial-up telephone system. I went to [redacted] to find out if there would be a solution to this problem.[redacted] gave me instructions which are attached on the following page. I called CWNet, but the call went to voice mail.I am having a problem with my land line which means that they will have to call me on my cell phoneCWNet will have to let us know just what we will need to purchaseMy cell phone # is [redacted]. They will have to call me by 8:00 in the morning or after 2:00 in the afternoonSincerely, [redacted], and thank you for helping.

I went to two places where I thought there might be a dialup modem. Both places told me that they don't carry dial modems and they didn't know where I could purchase one. If they will let me know where I can purchase a dialup modem, I will purchase one. They also told me that CWNeT is responsible for telling me where I might be able to buy a dialup modem. If they can help me resolve the problem.Thank you,

In review to Mr. [redacted] domain account [redacted].com, we found that currently his domain is suspended for non payment due to two past due invoices:Invoice 35796: Domain Name Renewal - [redacted].com (02/09/2017 - 02/08/2018) $15.00Invoice 35780: Hosting Starter Package - [redacted].com (01/28/2017 -...

01/27/2018) $47.40Nemours emails were sent to customer's registered email on file [redacted]@hotmail.com on02/24/2017 00:10 Third Invoice Overdue Notice 02/23/2017 00:10 Credit Card Payment Failed02/19/2017 00:10 Second Invoice Overdue Notice02/16/2017 17:13 Service Suspension Notification 02/16/2017 00:10 Credit Card Payment Failed 02/12/2017 00:10 Third Invoice Overdue Notice 02/11/2017 00:10 Credit Card Payment Failed02/10/2017 00:10 First Invoice Overdue Notice02/09/2017 00:10 Credit Card Payment Failed 02/07/2017 00:10 Second Invoice Overdue Notice02/04/2017 00:10 Credit Card Payment Failed 01/29/2017 00:10 First Invoice Overdue Notice 01/28/2017 00:10 Credit Card Payment Failed  01/25/2017 00:10 Customer Invoice 01/13/2017 00:10 Customer Invoice 02/09/2016 00:10 Credit Card Payment Confirmation 01/29/2016 01:44 Credit Card Payment Confirmation 01/29/2016 00:10 First Invoice Overdue Notice 01/28/2016 00:10 Credit Card Payment Failed 01/25/2016 00:10 Customer Invoice 01/13/2016 00:10 Customer Invoice Please keep in mind that this accounting system is set up to automate with customer where they have the ability to login and modify there records in addition to make payment via stored Credit card or other type of Online payment like PayPal, eCheck debit and even standard check through USPS Mail.Many failed attempt were made by phone to [redacted] trying to get ahold of Mr. [redacted] about the status of his account in addition to sending invoices by USPS Mail At this time we are simply asking for the payment of both past due invoices before we can reinstate the account back to its normal status.

I have been a customer of cwnet since 1997 and have watched their service and customer service go down the toilet. Their c/s was based in Sacramento,Ca., but they farmed it out to Manila, in the Philppines, years ago. Everything that has been said on this forum is 100% true and then some! From what I have heard from sources, they lost their certificate because their email server was being shared with a porn site, which led to the server being compromised. They now appear to be out of business, save for FCC mandated access to the xmail server, so that customers have opportunity to retrieve mail contents before plug is pulled on company. They refuse to respond to all inquiries, including from government, so I am losing much valuable data residing on "[email protected]" server. Sorry folks, but it appears to be all over for this company! If anyone else can add any knowledge, feel free to add a post. P.S., I too had to jump ship to another I.S.P.! Actually NO stars!

+1

Hello [redacted],Sorry about that. As I'm reading through your account information and it's status, I'm finding that as of today your account is still active. Actually I went through the service tickets to see if there's any cancelation request from you, but so far I have not found anything. At this...

point to close your account and issuing the refund is not a problem but if it's possible please attach any documentation showing who you talk to and ticket ID of the agreed refund as well as the registered letter that you had us sign showing which address it was sent to and who signed it. I'll take care of it from there.Regards,

We tried contacting with [redacted] as she requested, she gave us her cell phone # is [redacted]. and to call her by 8:00 in the morning or after 2:00 in the afternoon. We tried many times to connect with her by our employee at CW NET her name is " [redacted] " [redacted] requested all CW NET calls but she wasn't available. We contacted [redacted] nomares times but they were unsuccessful as it shows bellow the many times that we contacted her: 1-) Posted by: [redacted] (on Aug 8 2016 4:09PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. [redacted]- no answer (took 2:10 minutes) 2-)Posted by: [redacted] (on Aug 8 2016 5:33PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:28 minutes) 3-)Posted by: [redacted] (on Aug 9 2016 10:58AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:57 minutes) 4-)Posted by: [redacted] (on Aug 9 2016 3:38PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:38 minutes) 5-)Posted by: [redacted] (on Aug 11 2016 11:39AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. Her phone doesn't ring. It goes directly to recording. (took 0:52 minutes) 6-)Posted by: [redacted] (on Aug 11 2016 6:32PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 6:04 minutes) 7-)Posted by: [redacted] (on Aug 12 2016 11:11AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:22 minutes) Please be advice that [redacted] is responsible to have a working computer with a Dialup Modem and legal copy of windows operating system.

I am rejecting this response because: The emails that they have sent me containa link which is broken and there is no way to log in to any account.  They have never tried to contact me by phone.  That is a complete lie.  I have left numerous phone messages for them, sent many emails and even mailed a letter.  The charges are not any past services, they are for future services, so there is no account that is past due.  I don't want to continue any service with this company, all I want is my domain name released so that I can continue with another company.

I am rejecting this response because:In response to the information you sent to me, I contacted CWNET. The lady I talked with game me instruction on what to tell the people who sold the computer to me. The company told me that they wouldn't be doing what was asked of them, so I purchased a new computer thinking this would give CWnet a new computer to work on, and help them out. I asked CWNet to call me on Monday July 11. They didn't call me. Today is Tuesday July 12, and I tried to contact them again, but they haven't called me. I need to get my online dial-up service connected. I asked CWNet for a disk so I could install it and get online. They told me that no longer have disks for installation. I have no idea how I am supposed to get on line, and this is interfering with my ability to conduct my necessary business which is important  because I have rentals. Is there a way you can assist me by having them get my computer on line since I can't do it the way I used to do it? Unless there is a problem, CWNet is a great internet provider and I would like to stay with them.

Review: Since the Holidays I have not been able to sent emails to big company server's (Yahoo,SBCGlobal, etc.) I receiced messege in return, "All messages from 38.102.41.131 will be permanently deferred". Which means all emails from CWNET.com will not be delivered. I have called and tried to email CWNET but no reply. I have sent all my Warning: message return to [redacted] as advised but have never received a reply.Service(Tech Support) in the past has not been up to par. They keep taking my money. This has happened in the past but they fixed it then.Desired Settlement: Just fix problem they have with other companies so we can email again, which is what the company is for. Be more professional

Review: Late last year, I ordered Internet service from CWNet.com, paid in advance. But it turned out that I was unable to receive DSL form them. [redacted] the representative I talked to, contacted [redacted], whose lines they use, to try to find out why. She called back and said that [redacted] told her that they had changed something about the lines and that they can no longer reach my computer. I didn’t completely understand, but it was something like that.

Since I had paid in advance for three months of service, CWNet owed me a refund of $86.97. [redacted] told me on Jan. 22, 2016 that they would send a refund check in a day or two.

I got something in the mail from them but it was a bill, not a refund check. I called the 888 number and told them about it. Eventually, I got another piece of mail from them. Naturally, I thought it was the refund, but, no, it was another bill. When I called, [redacted] said she would check with Accounting, which she said was in [redacted]. That was the last time I talked to her. I called again and left voice mails on Feb. 11th, 18th, and 22nd to see whether she has resolved the problem. There was no reply to those voice mails.

Since then, I’ve sort of dibbled down on the voice mails, and they simply do not call back, however many times I call. I have never spoken in an angry or unpleasant way during any call or voice mail. Of course, if I had, that still shouldn’t make any difference to whether they return a customer’s messages.

Needless to say, I haven’t received the refund either. The only representative of CWNet that I ever talked to was this [redacted].

FYI, I could be wrong about this, but I’m wondering whether, even if CWNet’s Accounting dept. is in [redacted], as [redacted] stated, they might perhaps have outsourced some of their functions to another country. The reason I wonder about this is because, on the two bills I received instead of a refund, y address, as seen through the window of the envelope, show the words “United States” under the last line of my address, [redacted]” Why would they put United Stated in the address if they are also her in the United States? The envelopes do have U.S. postage stamps (the stick on kind) on them, so I am not sure. I guess the folks in the other country could have sent bills in a bundle and someone here could have stuck the stamps on and mailed them. I don’t know. But it does seem as if somebody in their outfit doesn’t know the difference between a bill and a refund.Desired Settlement: I want the matter resolved by their sending me the refund that they owe me very soon. If there’s any problem with VERY SOON, I want them to reply to my voice mails and let me know what’s going on.

Review: cwnet does not answer the telephone(XXX-XXX-XXXX) or return voice mail for past three weeks

my e-mail account with cwnet is [redacted]@cwnet.com.

I have been unable to reach customer service or tech services for the past three weeks.

the web service that I paid for isn't working and I need service.Desired Settlement: call me XXX-XXX-XXXX and get me back on the web service.

Business

Response:

Initial Business Response

Contact Name and Title: CW NET, INC.

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@cwnet.com

CW NET, INC. connect with our customer [redacted] by one of CW NET employee her name is [redacted] The day was:

- Nov XX XXXX X:XXPM by [redacted]

She talked to [redacted] already.

He has 2 accounts with us DSL & Dialup.

She called him to his phone number XXXXXXXXXX-

Posted by: [redacted] (on Nov XX XXXX X:XXPM)Left message

Another employee from CW NET check

Posted by: [redacted] (on Nov 19 2013 5:48PM)

The customer already has DSL Service in this address: XXXXX [redacted] rd [redacted], XXXXX

phone: XXXXXXXXXX-

DSL #: XXXXXXXXXX

Address: XXXXX [redacted] rd trlr 2 - [redacted], ca XXXXX

Does he want to install a second DSL on the XXXXXXXXXX line?

Posted by: [redacted] (on Nov 19 2013 5:59PM)

Changed Attention to [redacted]

Yes, He wants to know first how much will it cost him. This XXXXXXXXXX line is for his park's DSL service.

XXXXXXXXXX is for his home use. Both have same address.

Here is a list of Residential Services available to Order at

XXX-XXX-XXXX at XXXXX [redacted] Rd - [redacted] CA XXXXX:

Posted by [redacted] Nov 19 2013 6:13PM

He will tell his wife first and he will call us back when decided.

We are waiting for [redacted] to call us back. If he still wants the service, If not, I will refund his money back for yearly payment for Dialup $129.88 by his Credit card.

waiting for answer.

Review: I am unable to use my computer because I can't access the internet. When I attempt to get on the internet, an error message appears.

After many attempts to contact the internet provider, I contacted Microsoft to see if they could help me. After several attempts on their part, on September 05 they finally gave up.

They told me that the problem is with the internet provider and since they couldn't get on the internet no matter how hard they tried, they couldn't help me.Desired Settlement: When I call, they say they will get back to me (voice mail). I would like for them to return my call, and fix the problem.

Business

Response:

Final Consumer Response

A representative from CW Net called around 4:00pm on Oct 16, 2013 and we worked until we solved the problem. Thank you for your help.

Review: CWnet keeps posting charges on my bank acct. I have discontinued their service long time ago.

I noticed after I had cancelled their service there was a charge by them on my bank account. I complaint about it and was told I had to fax a copy of my bank statement to them which I did, but never heard back from them. Could not get anybody to answer phone calls, and they never returned my calls. I thought the matter was over and I had lost $130 (yearly service fee). Today I found a charge from them on my bank acct again. I also learned from my bank they have been posting several of these charges since the cancellation.Desired Settlement: I want CWnet reimburse my bank account for at least three yearly charges. I can't recall anymore when the cancellation took place. I know they charge me wrongly once after the initial cancellation, and I learned today of a charge in last September, plus the current one posted on 9/19.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: (XXX)XXX-XXXX

Contact Email: [redacted]@cwnet.com

From: CW NET, Inc.

2009 He opened an account for a friend. Afriend his name: [redacted] "username: [redacted]" He forgot all about this account and he though we are still charging him for his account "[redacted]". Which is belongs to [redacted] for email service $4.99 a month.

From 9/24/2012 he asked to close his email service from CW NET, and we did.

It gave us his credit card to charge him instead of his friend.

Invoice# XXXXXX Sep 18, 2011 [redacted] 129.88

Invoice# XXXXXX Sep 18, 2012 [redacted] 129.88

Invoice#XXXXXX Sep 18, 2013 [redacted] 129.88

All cleared now. I asked him to talk to the Revdex.com to clear this complain.

He excepted.

This company is virtually non-existent. I have been a customer for years. The service is sporadic and decided to cancel my account when the next yearly billing cycle was due in March of 2016. Phones listed don't work. Email to accounting, customer service and all department return as an error, and to "try again later". The advertised price is $9.99 a month. They are billing me $149.88 a year witch comes to $12+ over. All I wanted to do is cancel. Seems as though I can't. Am contacting my credit cart Company and have them removed from the automatic payment.

Review: CW Net Inc a internet service provider does not have a current security certificate and does not return phone calls.

I would like to know if cwnet.com in rancho cordova is still in business? They have been my isp and email service for about 10 years. Then starting about October 11 I have been getting the message "There is a problem with this website's security certificate." Both ie9 and Google Chrome recommend not opening the site. Their area code 916 phone has been disconnected but their toll free 888 number still connects to voice mail but they have not answered numerous phone messages left at each of the first three options. I set up another email service and will cancel my cwnet.com service.Desired Settlement: Cancell my service with no additional charges

Business

Response:

Initial Business Response

CW NET, Inc.

One of CW NET employees connect with our customer [redacted] by the phone and fixed his problem with his internet.

personal message

Re: - Nov 3 2013 4:42PM by [redacted]- Ticket XXXXXXX- When Mr. [redacted] goes to cwnet.com it says security certificate error. I asked him to go to mail.cwnet.com and it went through. All is okay now.

CW NET, Accounting

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Description: Internet Services

Address: PO Box 160, Folsom, California, United States, 95763

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Web:

www.cwnet.com

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Shady, yet now dead: once upon a time this website was reported to be associated with CW Net, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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