Ms [redacted] requested that a complete detailing be performed on her vehicle, which was a lease that she was having to return early due to excess mileage Two employees worked on her vehicle for approximately hours each In a detailing the vehicle is first hand washed, then a special product is sprayed on the exterior of the vehicle & the vehicle is hand dried Next the interior is vacuumed & then shampooedAll interior non-glass hard surfaces are wiped down & cleaned The windows are cleaned both interior & exteriorThen the vehicle is buffed, waxed & buffed again to a shineFinally the wheels & tires are cleaned with a special product The day Ms [redacted] 's vehicle was detailed it had rainedShe arrived at our location approximately minutes before we were closing for the day She paid with a debit card When she went to our yard to get her car she complained that it was parked near a puddle & that someone "could" have driven by and splashed, although that did not happenThere were some scratches on the vehicle which were too deep to buff out, plus there were some spills that even shampooing did not removeOne of our employees showed her that the scratches couldn't be buffed outAs you can see from the photos the vehicle was finely detailed Ms [redacted] paid with one card & then after the office was locked for the day she asked to change the card that she had paid with She was informed that I couldn't do this because the office was closed & I no longer had access to the credit card machine I have included photos of both the interior & exterior of the car as they appeared when she was looking it overI am also including a copy of her invoice She received exactly what she had paid for
Ms [redacted] requested that a complete detailing be performed on her vehicle, which was a lease that she was having to return early due to excess mileage Two employees worked on her vehicle for approximately hours each In a detailing the vehicle is first hand washed, then a special product is sprayed on the exterior of the vehicle & the vehicle is hand dried Next the interior is vacuumed & then shampooedAll interior non-glass hard surfaces are wiped down & cleaned The windows are cleaned both interior & exteriorThen the vehicle is buffed, waxed & buffed again to a shineFinally the wheels & tires are cleaned with a special product The day Ms [redacted] 's vehicle was detailed it had rainedShe arrived at our location approximately minutes before we were closing for the day She paid with a debit card When she went to our yard to get her car she complained that it was parked near a puddle & that someone "could" have driven by and splashed, although that did not happenThere were some scratches on the vehicle which were too deep to buff out, plus there were some spills that even shampooing did not removeOne of our employees showed her that the scratches couldn't be buffed outAs you can see from the photos the vehicle was finely detailed Ms [redacted] paid with one card & then after the office was locked for the day she asked to change the card that she had paid with She was informed that I couldn't do this because the office was closed & I no longer had access to the credit card machine I have included photos of both the interior & exterior of the car as they appeared when she was looking it overI am also including a copy of her invoice She received exactly what she had paid for