CWco

June 21, 2014Dear MsHorne:We are in receipt of your letter dated Tuesday, June 17, Eregarding a complaint filed by ** [redacted] of [redacted] Township, Mi.I have reviewed our files and am at a loss regarding ** [redacted] ’s complaintWe have never done business with ** [redacted] By that I mean that he has never ordered from our company and none of his information is in our database.** [redacted] ’s name was on a list that we rentedWe pay to rent other businesses fists, through our list broker, and mail our sales Setter solicitation to purchase our productIt appears ** [redacted] ’s complaint is that we mailed to him without permission** [redacted] ’s name would have been on a list that we rented because he purchased a product from that companyWe rent severel lists each month containing thousands of names each** [redacted] ’s name was on one of those lists.As you can see in his complaint, he states that he has not spent any money with our company and the disputed amount is zero as wellHowever, he states that the settlement he would like is a letterWe are at a loss for what he would mean by a letter, as he has already received a sales letter from us.Since we are at such a loss regarding this complaint, we hope that this letter of explanation helps, if there Is additional information we can provide, please contact me directly at [redacted] .Regards,

June 21, 2014Dear Ms. Horne:We are in receipt of your letter dated Tuesday, June 17, E014 regarding a complaint filed by **. [redacted] of [redacted] Township, Mi.I have reviewed our files and am at a loss regarding **. [redacted]’s complaint. We have never done...

business with **. [redacted]. By that I mean that he has never ordered from our company and none of his information is in our database.**. [redacted]’s name was on a list that we rented. We pay to rent other businesses fists, through our list broker, and mail our sales Setter solicitation to purchase our product. It appears **. [redacted]’s complaint is that we mailed to him without permission. **. [redacted]’s name would have been on a list that we rented because he purchased a product from that company. We rent severel lists each month containing thousands of names each. **. [redacted]’s name was on one of those lists.As you can see in his complaint, he states that he has not spent any money with our company and the disputed amount is zero as well. However, he states that the settlement he would like is a letter. We are at a loss for what he would mean by a letter, as he has already received a sales letter from us.Since we are at such a loss regarding this complaint, we hope that this letter of explanation helps, if there Is additional information we can provide, please contact me directly at [redacted].Regards,