CWD of Hicksville

The customer executed a written contract agreeing to the amount charged and sign a certificate of completion and satisfaction indicating that she was satisfied with the work performed.As far as CWD is concerned, this matter is closedThe customer is not due nor will be receiving any sort of refund

The homeowner, [redacted] contacted us on January *, to respond to an emergency water damage cleanupThat same day, on an emergency basis, CWD respondedWe provided drying equipment at the homeowner's requestWe also replaced one of the dehumidifiers which [redacted] indicated was not working properly [redacted] requested an invoice at the completion of the work as she was unsure if she would pursue a claim through her homeowner's insurance companyShe was quoted a price of plus tax [redacted] never contacted our office to complain that one of CWD's turbo air movers allegedly blew out her pilot lightPlease note that the air movers were installed and functioning on Friday Jan [redacted] and [redacted] is alleging the pilot light blew out on the following day? Upon further investigation, it was determined that the air mover was not pointed nor in the area of the furnace (furthermore, per [redacted] , [redacted] stated that the air mover "probably" blew out the pilot light)This is an assumption on [redacted] 's part without concrete evidence[redacted] was charged for only days of drying although the equipment was onsite and operating from the afternoon of Friday January * up to the afternoon of Tuesday January **Thus, she received a substantial discountFurthermore, [redacted] signed a Certificate of Completion and Satisfaction indicating that she was satisfied with the work performed