C.W.D.

Review: On December 29, 2012, I requested to be removed from the catalog mailing list of CWDKids, who have been sending catalogs addressed to a former resident of my address. I was told I would stop receiving the catalogs, but on March 2 I received another catalog. When I contacted the company again, I got the same canned response saying they would remove my name from their lists immediately. There is no indication that I was removed from the list the first time. I have lived at this address since 2010 and had already requested to be removed from the mailing list. The catalogs stopped for a while but started arriving again.Desired Settlement: I would like this company to be ordered to remove my address from all mailing lists immediately and permanently and that this be their policy for all such requests in the future. Nobody should have to put up with this recurring annoyance and waste of resources. It should absolutely NOT take more than two years to remove my address from a mailing list.Thank you,[redacted]

Business

Response:

RE: Revdex.com Case # [redacted]

Thank you for bringing this to our attention. We apologize for the difficulty experienced. We have verified that the customer address was entered for removal on 03/05/13. However, please be aware that due to printing schedules, you may receive one or two more copies of CWDkids. If you receive any additional mailings, please contact us again via email at [redacted]

Customer Service Manager

With CWDkids since 2007

Review: I called this company at approximately 6:00 AM (CST) on Monday, Aug 26 to add some items to an online order placed Sunday evening, Aug 25. Told they would have to cancel the first order, as revision wasnt possible, a new one was created. They were then instructed by me to DUPLICATE everything on the previous confirmation (which included Overnight shipping) plus add two additional items. Upon calling Monday evening, Aug 26 to check the status of my order and receive tracking information, I was told it would not ship out until the NEXT day Tuesday, Aug 27. Being highly displeased at this news, as I needed this in a tight timeframe (and had stated so upon placing the order), I asked to speak to a supervisor who told me they dont have Overnight shipping. However, their online statements include the following: Express and Overnight orders must be received before 1:00 PM (EST) Monday through Thursday. Orders received Monday through Thursday after 1:00 PM (EST) will be shipped the following business day. My initial order confirmation also included a $28.85 charge for shipping (supposed to be Overnight although an additional $2.00 was added). Their stated fees are as follows: Standard $8.95, Express $17.95, Overnight $26.95. Voicing my negative impression of their service, I ended the call.Upon reconfirming their statements online, I again called Customer Service. Their excuse this time involved their comment that I had initially ordered Standard service @ $12.00 (which is not consistent with their charge stated online, the amount charged on my initial order, and also untrue as I needed the items for a Birthday on Wednesday and wanted it delivered on Tuesday). She then proceeded to tell me I had then changed to expedited service which resulted in an additional $18.00 fee (were now up to $30.00) and caused the delay. I then stated I wanted the confirmation emailed to me, as I had not seen it. (Hours later, Im still waiting). At the end of my endurance with their practices and untruths, I asked for contact information for the level above supervisor and was told they didnt have it there but would forward my comments to the appropriate people." To which I remarked, "I have no assurance that will happen." All in all, an extremely unsatisfactory experience in dealing with everyone I contacted.Desired Settlement: Delivery by Wednesday, Aug 28 at the latest and refund for Overnight delivery for which I paid and did not happen as expected and implied from their statements.

Business

Response:

Hi [redacted],

This is in response to Revdex.com Case #[redacted] – [redacted].

The Customer placed an order online on Sunday, Aug 25 as

follows:

Subtotal [redacted]

Standard Shipping [redacted]

Overnight Shipping [redacted]

Total [redacted]

The Customer called Monday morning (Aug 26) and requested to add two additional items to her order placed Sunday night. In order to accommodate this request we canceled the order placed Sunday night and submitted the new order with the additional items. The two additional items pushed the order into a higher rate for the standard shipping ($2 more). These rates are clearly shown on our website.

The new order with the additional items is as follows:

Subtotal [redacted]

Standard Shipping [redacted]

Overnight Shipping [redacted]

Total [redacted]

The order shipped overnight Monday and was delivered as follows:[redacted]Delivered On:Tuesday, 08/27/2013 at 3:42 P.M.Left At:ResidentialSigned By:[redacted] We followed all of our shipping rates and policies as outlined on our website. The Customer’s statement only lists parts of the shipping information and leaves out pieces that are relevant to the orders placed.

Our shipping information can be reviewed at: [redacted] The Customer’s desired settlement was: “Delivery by Wednesday, Aug 28 at the latest and refund for Overnight delivery for which I paid and did not happen as expected and implied from their statements.” We feel that we successfully delivered the order in its entirety in the manner requested by the customer. The order was delivered overnight in accordance with our shipping policies and arrived prior to the desired delivery date. We do not feel a refund of Overnight shipping is warranted because it was in fact delivered Overnight. Interestingly, the customer placed an additional order today. Please let me know if there is anything else we need to do.

Best regards,

[redacted]President

Review: I have repeatedly asked to have my name removed from the mailing list. I am removed for a few months and then start receiving catalogs again. I have contacted customer service with each of these requests and they tell me my name is returned because I have ordered from another catalog. I do not do any catalog ordering. I also have a cr. The telephone representative always responds that they do not know how nor can they track how my name returns to the list. This company seems to be ignoring my opt-out requests.Desired Settlement: I would like them investigated to figure out how they are getting my name with results reported back to me. I would also like to be flagged to never return to their mailing list under any circumstances.

Business

Response: