CWS Apartment Homes LLC

Complaint: [redacted]
I am rejecting this response because:The final account balance I received does not clearly state that. I attached it in my last responce and I hope you had time to look at it. On the last line it said variance account balance due was $330. I understand the utilities and completly agree to pay that. I understand some of the other charges like the cleaning of the oven and there were some marks on the wall from hanging pictures. I do not agree with the fridge cleaning because I spent time cleaning it and the picture does not even show that it is that dirty. The mold in the bathroom was due to lack of ventelation in the unit there are no fans and this was an ongoing issue. That unit is poorly kept up by the property management. I also have an issue with the "sure deposit" I assumed with it being called a deposit it would at least cover the cleaning when we moved out but infact it covers nothing for us. Very misleading. The assiatant property manager has not been in constant contact with me. Only when I sent certified mail to them that I got a call back at 6pm on a friday evening. I just want a compramise on this issue. We were good tenets that paid on time and never caused any issues. I have lived in many apartments and never got charged like this, in fact I always got my deposit back. Please take the time to review the statement I received in the mail that I saw first. I saw a different one later which took me by surprise because I thought the first one was completely fair. It is attached to my last responce. 
Regards
[redacted]

1. We are extremely sorry that there was an error on the amount that [redacted] showed as being owed. This occurred when [redacted] disputed the amount that was sent to collections, and we sent over all communications between our community and the previous resident. The original amount was the correct amount, and during our subsequent communications dealing with the dispute, an error was made by [redacted]. This was not a typing error as suggested, but rather an error caused by the amount of paperwork sent to [redacted] as proof that the original charge was correct. As soon as [redacted] notified us of the error, we reached out to [redacted] and had the issue resolved. We understand that this can be frustrating, but this has been resolved. Please see the attached email as proof that this has been resolved. 2. We have adjusted the amount with [redacted]. 3. We do not make guarantees that renters will be found for vacant apartments (that is not only against our policy but never something we can guarantee), and we did not agree to change the charges. We did say that once I reached out to [redacted] about their error, we would reach back out to [redacted] about the balance due. Please see attached Resident's Intent to Move Out which is signed and states that "we do not release you form liability under the Lease Contract." Also so the Notice to Vacate, which states the that the total "Future Rent Due thru End of Lease Term" and the charges for damages.4. The fees charged at move out were not for normal wear & tear or painting. We charged $125.19 for water and gas charges through the move out date. $75.00 for a heavy clean, $143.64 for a full paint, and $430.77 for a prorated carpet replacement at $0.42 a day. These repairs were done at the recommendations of our vendors and charged at a reduced rate. No updates were done to this home at move out, and any normal wear and tear was covered at the expense of the community. We are owned and managed by a professional management company named CWS Apartment Homes and work within in the regulations of the Texas Apartment Association.

May 19, 2017  File #[redacted]  Revdex.com:  As it relates to [redacted]’s Revdex.com complaint we will issue a refund of $30.38 along with a letter to present to the Credit Bureau stating the $30.38 was reported in error. We do request that...

[redacted] provide a forwarding address to ensure it is received at the correct residence.   Respectfully,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: While I am appreciative that the Community Manager has addressed several of the issues I have faced within the apartment community, there are inconsistencies with my concerns expressed to the management team and their response. The inconsistencies are that not only have I expressed concern from the unit above me and while I do understand that sharing walls, there will be some noise, the residents below are retaliating against my complaints and have not kept the noise to an acceptable level of apartment living. The noise level is more of a college party type noise. [redacted] in the office had previously explained to me that when I needed to call the courtesy officer, the officer would come to my apartment to listen to the noise before going upstairs and that did not happen. The other inconsistency is that the resident in [redacted] has had more than two complaints along with photographic and video evidence that she has kept her dogs unleashed for over 6 months. I have sent in all photographic and video evidence to the office to which they have replied “If you see her without a leash one more time, we will evict her”. She’s been documented without a leash since then and she is still living in the apartment. I have also spoken to several of my neighbors within my building who have not gotten any contact other than a generic email regarding picking up after the pets, even after it was explained to me by [redacted] that she personally called every resident in my building. My main concern with this is that the office staff has consistently and numerously given me false information. It is very disappointing to express concern to a management staff, only to have them give inconsistencies with the truth. I also have time stamped documentation reflecting this. In addition, the main concern of mine has yet to be addressed with the Community Manager’s response in that the office staff, especially [redacted], has been consistently rude, unprofessional and inappropriate on numerous occasions. I have received several apologies from [redacted] regarding [redacted]’s behavior, but the unprofessionalism and inappropriate comments from [redacted] seem to be recurring. My other concern that was not addressed was the fact that I have been labeled as a problem resident and have been told that I would be assisted in moving out early if I can’t be appeased. As previously explained, I simply wish the issues get resolved. Asking a resident to assist in moving out is not appropriate and I don’t believe that it is legal to evict someone based on concerns brought to the office’s attention. I also fear retaliation by the office staff in the form of raising rent to the point where it is not within fair market pricing as well as possibly forcing me to vacate my apartment. I would like to know how the office staff is going to specifically fix these two issues before I can accept a response. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:   The paragraph below is the reply from [redacted]On March 20, 2017 we received notification that he was disputing the charges with [redacted]. We provided [redacted] with the documentation of his debt, and there was an error made in the amount that was placed into collections. On April 17, 2017, [redacted] contacted me about this error, and I asked him to give me until today, April 20, 2017 to correct the error, as I needed to contact [redacted]. I had the error corrected, but he already filed a complaint with the Revdex.com. This error was due to a miscommunication, and was immediately corrected by [redacted]. WE ARE TOTALLY SURPRISED BY THE FACT THAT AN ACT THEY DID WITH FULL KNOWLEDGE THEY ARE TRYING TO PASS CASUALLY AS A COMMUNICATION MISTAKE.1. PLEASE NOTE THAT THE INITIAL DEMAND WAS FOR US$ 7002.17AFTER MY LETTER TO YOU THEY REDUCED IT TO THE ORIGINAL DEMAND OF $2340.THERE IS NO CHANCE OF ANY TYPING ERROR OR ANY CHANCE OF MINOR MISTAKE SINCE THE DIFFERENCE INTO BOTH THE AMOUNTS IS $4661.57. THIS IS TOTALLY A CASE OF PURPOSELY CHEATING AND AGAINST THE FAIR BUSINESS PRACTICE. MISTAKE CAN BE A FEW DOLLARS AND NOT SUCH A LARGE AMOUNT AS $4661.572.SO WHAT THEY HAVE DONE IS SENDING THE WRONG AMOUNT TO NATIONAL CREDIT SYSTEM IS TOTALLY UNJUSTIFIED AND THEY SHOULD TAKE BACK THE CASE FROM [redacted] IMMEDIATELY. START THE PROCESS FROM THE BEGINNING FROM NOW ONWARDS ONCE WE COME TO THE CORRECT FIGURE WHICH I WILL FINALLY OWE TO THEM. 3. THEY HAD ASSURED ME 100% THAT THEY WILL FIND A TENANT BY DECEMBER END 2017. SO IT LOOKS LIKE AS TO NOT TO COOPERATE AND HELP THEY DID NOT TRY THEIR BEST. I THINK 2 MONTHS OF ADVANCE NOTICE AND ONE AND HALF MONTHS OF VACANT APARTMENT IS MORTN ENOUGH TIME TO FIND A RENTER. SO I WOULD PAY RENT ONLY TILL DECEMBER 2017. WHEN I HAD CALLED LISA TO COMPLAIN REGARDING THE WRONG CHARGES SHE HAD AGREED TO CHARGE RENT ONLY TILL DECEMBER 2017.4. I STAYED THERE ALMOST TWO AND HALF YEARS. WHILE RENTING THE APARTMENT THE ASSURED US THAT IF WE STAY MORE THAN A YEAR THEY WILL NOT CHARGE ME NORMAL WEAR AND TEAR AND ANY ADDITIONAL EXPENSE LATER ON WHEN I VACATE THE PLACE. NOW AFTER PAYING THEM RENT OF APPROXIMATELY $ 36000 WHICH IS QUITE A LOT THEY ARE CHARGING ME $650 FOR REPAINTING AND OTHER SMALL EXPENSES.  I EXPECT THE [redacted]  TO PAY FOR ANY UPDATE THEY DO TO THE APARTMENT. THIS IS TOTALLY AGAINST THE FAIR BUSINESS PRACTICE AND Revdex.com MUST LOOK INTO THE MONOPOLY OF APARTMENT OWNERS. I THING IT IS HIGH TIME THE GOVERNMENT LOOK INTO THE RENTAL OF APARTMENTS AND STOP THE UNJUSTIFIED CHARGES AND ONE WAY CONTRACT ONLY IN FAVOR OF THE [redacted] AND OTHER SUCH CO. AND BE FAIR TO THE TENANTS AS WELL. SO I WILL NOT PAY $ 650 THEY HAVE BILLED FOR RENOVATION OF THE APARTMENT.WILL PAT $125 WHICH IS THE UTILITY CHARGES.5. SO TOTAL I WILL PAY $1283+$125 TOTAL 1408 WHICH IS THE BEST I CAN DO.  6. SINCE I HAVE GONE THROUGH SO MUCH MENTAL TRAUMA AND UNESSARY HARRASENEBT FROM [redacted] AND [redacted] TO ME AND MY WIFE SHIPR [redacted] I EXPECT THEM TO WAVE OFF THIS CHARGE AS WELL FOR THE HARASSMENT A CUSTOMER HAS GONE THROUGH FROM THE HANDS OF [redacted] AND [redacted]. 7 IT IS THE JOB OF Revdex.com TO SEE THAT GENUINE CUSTOMERS AND NOT HARASSED AND HID BEHIND TELLING THE LIE THAT IT WAS A MISTAKE. SUCH MISTAKE PURPOSELY DONE NEEDS TO BE PUNISHED AND FINED AND REPORTED TO THE PUBLIC AND THE GOVERNMENT AND TO SEE THAT SUCH ACTS DO NOT HAPPEN AGAIN. THANK YOU. [redacted]. 2.SINCE THE AMOUND ASKED BY THEM IS $2340.17
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We saw the column yes, but didn't know it was the same in the new apartment, and if you add this to all, is not good. But is ok, at least I hope you get me the deposit,, even if is a third person agreementI did business with you and a deposit generally is for  any case that the person do not pay the rent, but we did not even live one day there,  so why they have to keep my deposit third person or not. I know that the application fees normally leaser dot give it back but not the deposit. Thank you  for the response.  
Regards,
[redacted]

We would love to be able to help clear up any misunderstanding regarding this complaint, however in order to do so we will need the name of the community you are referring to.  Please let us know at your earliest convenience.

Complaint: [redacted]
I am rejecting this response because:1) They did supply an itemized list of claimed "carpet" damages, signed under penalties of perjury, itemizing in precise detail the nature of the alleged damage and the repair necessary to fix claimed damage, with written evidence, such as estimates, bills, invoices, or receipts, indicating the actual or estimated repair cost, within 30 days of termination of the end of the tenancy. They did not supply this because they are being dishonest about the alleged carpet damage. 2) I never verbally admitted to receiving a 60 day notice to vacate, because I never received it at all. 3)SoNa apartments and CWS LLC stated that they would not double lease, but it is evident in their response that they did. 4)Once the so-called resident signed the lease agreement, I was not to be held accountable for that period according to both verbal and written agreement, which was the purpose of moving out of my apartment sooner. 5)It is evident that they quoted my neighbor more and are tried to come up with an excuse, which is inexcusable. 6)They never advertised my apartment as available online at all. It appears I will have to take legal action. Very disappointed in the leadership of this community. They should be ashamed. 
Regards,
[redacted]

The undersigned attorney and law firm represent the Owner. We have been retained by the Owner to collect a debt. All information gathered regarding the Residents may be used for debt collection purposes. The purpose of this letter is to notify you that the Owner has discovered your recent public remarks regarding the Owner on the Internet and received your recent complaints through public-reporting agencies, to demand that you immediately delete and retract all such baseless allegations and comments, that you cease from such activity and that you pay the debt that you continue to owe the Owner as described below. As identified by its terms, the earliest date on which the Lease can end is May 19, 2017  (the "Lease Term End Date"). In order to properly terminate the Lease, either party (Owner or Residents) must provide written notice to the other, not fewer than sixty (60) days prior to the termination date, which may not terminate the Lease before the Lease Term End Date. However, on October 3, 2016, you delivered a written notice to the Owner that you had purchased a home and would be vacating the Premises in fifty-eight (58) days: by November 30, 2016. The Owner informed you that your notice did not comply with the terms of the Lease to which you had agreed (including but not limited to all rent), and that you remained liable for all amounts agreed to in the Lease, regardless of when you vacated, subject to our client's duty to mitigate its economic damages under the Lease and Texas law. At the time you vacated the Premises, the balance owed by the Residents to the Owner, ($7,002.17) was calculated correctly after taking into account all deposits on hand. Pursuant to the Lease and applicable law, a written notice was delivered to the Residents, at the Residents' forwarding address, accounting for the disposition of the security deposit and calculating the remaining balance owed. The balance included all rent owed under the Lease, a Reletting Charge for the Residents' election to vacate the Premises without providing proper notice, utility charges used during the Residents' occupancy of the Premises, and replacement and cleaning charges related to property damage above normal wear and tear. The debt v1/4 as not satisfied in whole or in part. In turn, in accordance with the terms to which you agreed in the Lease, the balance owed was sent to a third-party collection agent. The Premises were restored to a clean and rentable condition by the Owner and placed back on the market. These mitigation efforts fortunately resulted in a third party signing a lease for the Premises, commencing February 1, 2017. Upon the Owner's receipt of rental amounts from its new resident, the balance owed by the Residents was credited and adjusted downward significantly to $2,340.60 USD (the "Debt"). The Owner notified its collection agent promptly of the adjustment. Rather than paying the Debt, or any portion of it, you began making untrue and defamatory statements regarding the Owner and its representatives through social media and the wider Internet (including but not limited to [redacted] and [redacted]), and tiling erroneous complaints to consumer rating agencies. You have admitted in writing that you owe some of the amounts included in the Debt, but have failed to pay even those amounts. Instead, you have made baseless allegations against our client following the unfortunate situation you created unilaterally, as described above. Your conduct is not only discourteous and unprofessional, but it constitutes a default of the Lease itself. The Owner demands that you immediately_ remove the above-referenced  defamatory remarks, as well as the entire posts and reviews in which they are located, from  the Internet. The Owner further demands that you cease and desist from engaging in all  such defamatory activities regarding the Owner. Should you: i) fail to remove the posts; or 2) continue to level baseless and derogatory public comments toward the Owner; we shall be instructed to take any and all actions necessary to protect the Owner's rights and shall pursue all related remedies, including but not limited to instituting litigation, in which the Owner shall seek all damages incurred by your actions, its attorneys' fees, costs of court and interest at the highest rate allowable by law. Demand is hereby additionally made that you tender the amount of $2,340.60 USD (the "Debt") to the Owner. The Debt does not, at this time, include attorneys' fees. However, should you not promptly pay the Owner the Debt, attorneys' fees, for which you are responsible under the Lease and applicable law, shall begin to mount. Unless, within thirty (30) days after your receipt of this notice, you dispute the validity of the Debt as described in this letter, or any portion thereof, the Owner will assume that the Debt is valid. If you dispute the Debt within thirty (30) days after receipt of this notice, we will obtain a verification of the Debt and forward such verification to you. We have been retained by the Owner to collect the Debt on its behalf and any information we receive in connection with the Debt will be used for collection purposes. If within thirty (30) days after receipt of this letter you fail to pay the amount owed, then the Owner will instruct us to take appropriate measures to collect the total sum due including, but not limited to, instituting further collection activity and litigation, in which the Owner shall seek recovery of all court costs, interest, expenses and attorneys' fees.  Please note that, if after removing all negative statements referenced herein from the Internet, you would like to propose a counter-offer to the Owner (in which you offer to pay the Owner a lesser amount than the Debt), the Owner will be more than happy to consider accepting such offer, in exchange for a full resolution of all disputes that exist between the Owner and Residents. Otherwise, the Owner intends to reserve all rights and remedies provided to it by and through the Lease and applicable law, including those related to debt collection. Any responses to this letter should be directed to me, rather than to my client or through  publicly-available databases. Nothing contained herein shall serve to waive or relinquish any rights or remedies that our client has. It is our client's intention to preserve all rights and remedies.  Very truly yours,

Complaint: [redacted]
I am rejecting this response because:I submitted a copy of my notice to vacate though email to the debt collection agency as well as to CWS Apartments on November 24, 2015.
Regards,
[redacted]

I am rejecting this response because: the shelf in question was not cracked, the crease of the shelf was damaged. We were not advised nor is it on the 'check-in' list does it advise to check the creases of the shelf to validate whether this was cracked or not. There is no proof that this was cracked prior to the move-in. I went to the office to talk to Cody on my options of reletting my lease for a home purchase. I was told that I could not sublease my apartment to have my name removed, that if I were to put in my notice to vacate the apartment that it would immediately be reported to the credit bureau because when people advise of this they tend to not pay rent. So I felt as thought that was a threat towards my credit and prohibit trying to achieve my goal of home purchase. Regards,

Hi [redacted], Per our conversation we are in agreement to allow you to move out prior to your lease end date without being charged any reletting fee or accelerated rent.  You will be responsible for the final utilities and any cleaning and/or damages assessed during the final move out walk...

when turning in keys which is standard for all of our move outs.  As discussed you will need to go to the office and submit your written notice to vacate once you receive your pre-approval with your new home.  Again, we apologize for your inconvenience and hope that we can  make the rest of your stay as enjoyable as possible.  Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: SoNA apartments needs to get educated about the BEST PRACTICES OF APARTMENT MANAGEMENT.1) I asked SoNA apartments to supply evidence in my first response and they supplied nothing. In this second response, all of this so-called "evidence" looks fabricated to cover their mistakes and I have no reason to accept it. 2)  This apartment complex in all honesty was the worst experience of my entire life YET I paid on time every month (not a single late payment), minded by business and followed all their rules and regulation YET they are still trying to penalize me with their LIES and DISHONEST MANAGEMENT ([redacted] especially). This establishment is outdated and dangerous, and I am so content living in my new apartment built in 2010 that charges the same price. I see a sure difference in management style. I would never take "education" from a complex that does not know how to properly manage their complex. Everything was horrible from the dishonest and unresposiveness of the local management team to the actual living conditions during my tenancy. Everything was broken, old and outdated. My hot water went out repeatedly, this complex has issues with pests and I endured harassing notes from their team about my day guest, yet they didn't properly notify me of the "60 day to vacate" rule. This is a very short recap of my experience, because it isn't worth my time and energy anymore (they will continue to lie and try to cover their mistakes). Key take away/advice I can offer to the public, DON'T STAY HERE. There are too many modern apartments with better management. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I hope that they actually...

contact me today as they say they will to resolve this complaint.  So far the pest issue has not gone away so for them to say that they have contacted me constantly and are working to resolve this complaint is not a true fact to me.  What I have endured these past couple of months because of this pest issue have been very stressful and just awful.  This has been the worst apartment experience ever.  No one should ever go through this in a Luxury Apartment complex especially paying that high rent.  Before I pack my belongings now to move them into storage I have to make sure that I am not packing any of the roaches with me which really stresses me out.  I hope that they can resolve this issue the way that it should have been handled in the first place. Regards, [redacted]

The Community Director at this property has been onsite since September 1, 2015. This resident in [redacted] has complained about her neighbor above her in [redacted] making loud noises. The Assistant Community Director and the Community Director have both made contact with her neighbor upstairs regarding the...

noise and she stated that they have made many accommodations to her request. She stated that when she is at home they take off there shoes and try to accommodate the resident below them. When [redacted] called the courtesy patrol because [redacted] was having a birthday party at her house, the courtesy patrol stated that the resident in [redacted] had approximately 5 people at her apartment and was drinking while talking on the couch with the music playing at a low volume which was not a noise violation. Unfortunately, when you living in a home that shares walls, floors and ceilings with other neighbors there is a small amount of noise that comes with it.  As far as the dog waste around the community and specifically her building, the Community Director is having the maintenance team clean the dog waste every morning and we have sent out notices to the residents in that building that had dogs to make sure that they are picking up after themselves. Regarding the resident in this resident's complaint, which was that she had been upset about the dogs in apartment [redacted] had been off the leash for the second time. The property has addressed the problem with this resident and will continue to give out lease violations and fees when necessary. The property has also made it clear to  that the behavior needs to stop or further action was going to take place such as eviction or having to ask her to move out.