CY Properties

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Dear Ms. [redacted] , We are in receipt of your Security Deposit Itemization dispute. We were surprised to receive this complaint through the RevDex.com as you had made no effort to contact us prior to filing this complaint. I would like to respond to your concerns about the... charges. We have carefully reviewed all the documentation in the file concerning the conditions of the apartment during the move out and move in inspections including move in & move out pictures, as well as the move in & move out inspection sheet. In reviewing your file, you signed the move in inspection sheet stating that everything in the apartment was clean and in acceptable order with the exception of a few minor maintenance items noted. When you turned in your notice to vacate, you were given a move out packet with the information regarding possible move out charges; including tenant cleaning responsibilities, and policies regarding cleaning, maintenance, carpet cleaning and other items. In that packet, you elected to have the pre-inspection we offer in order to point out items you might have missed when cleaning to help you get more of your deposit back. However, when it came time for your move out and pre-move out inspections, you declined both and simply dropped off your keys. The inspections were performed recorded showing what work needed to be done. When you moved in, the carpets in the apartment were professionally cleaned. It is your responsibility to have the carpets cleaned when you move out, as stated in your move out packet and your original rental agreement which you signed. When reviewing the pictures and inspection sheet in your file it shows that the cleaning needed to be done and clearly supports the amount charged by the cleaning company. After carefully reviewing your file, I can assure you that all of the charges related to your itemization are fair and accurately reflect the work that needed to be done in your apartment. The amount charged will stand. In the future, we recommend you meet with the property manager to perform your move-out inspections together and you attempt to contact the management company prior to filing a RevDex.com complaint in order to have the opportunity to review documentation together, answer any questions you might have, and hopefully come to a mutual decision. Thank you for your time while we reviewed your concerns.

On February 24, 2016, *** *** moved out of his apartment located at *** *** *** ***He did not provide a forwarding addressOn March 3, 2016, we processed his Security Deposit Itemization report and wrote a check for the balance of the security deposit, totaling $Mr***
picked up this check from the site office per his request and stated that he still did not have a forwarding addressOn March 21, 2016, Mr *** sent us correspondence disputing the charge for odor neutralizing the carpet in the apartmentWe have a bill for that service which was paid for by the property owner and a note from the carpet cleaning company stating that the odor neutralizer was required due to the heavy smoke smell in the apartmentHowever, in a good faith effort, we agreed to reimburse Mr*** for this $chargeA check was written on March 28, and mailed to Mr*** last known addressAs of this date, the check has not been returned to us, nor cashedWe have agreed to re-issue the check if Mr*** will pay for the stop payment charge on the first check that we sent himWe have also agreed to inform Mr*** if the check is returned to this officeMr*** has refused these offers

Since it has now been 90 days since Mr. [redacted] check was mailed to him at his last known address and the check has not been cashed, we have re-issued the check and will deliver it to the Joshua Tree Apartments for him to pick it up.  His resident manager will be in touch with him to schedule a time that is convenient for both parties.

Dear Ms. [redacted], We are in receipt of your Security Deposit Itemization dispute. We were surprised to receive this complaint through the Revdex.com as you had made no effort to contact us prior to filing this complaint. I would like to respond to your concerns about the...

charges. We have carefully reviewed all the documentation in the file concerning the conditions of the apartment during the move out and move in inspections including move in & move out pictures, as well as the move in & move out inspection sheet. In reviewing your file, you signed the move in inspection sheet stating that everything in the apartment was clean and in acceptable order with the exception of a few minor maintenance items noted. When you turned in your notice to vacate, you were given a move out packet with the information regarding possible move out charges; including tenant cleaning responsibilities, and policies regarding cleaning, maintenance, carpet cleaning and other items. In that packet, you elected to have the pre-inspection we offer in order to point out items you might have missed when cleaning to help you get more of your deposit back. However, when it came time for your move out and pre-move out inspections, you declined both and simply dropped off your keys. The inspections were performed recorded showing what work needed to be done. When you moved in, the carpets in the apartment were professionally cleaned. It is your responsibility to have the carpets cleaned when you move out, as stated in your move out packet and your original rental agreement which you signed. When reviewing the pictures and inspection sheet in your file it shows that the cleaning needed to be done and clearly supports the amount charged by the cleaning company. After carefully reviewing your file, I can assure you that all of the charges related to your itemization are fair and accurately reflect the work that needed to be done in your apartment. The amount charged will stand. In the future, we recommend you meet with the property manager to perform your move-out inspections together and you attempt to contact the management company prior to filing a Revdex.com complaint in order to have the opportunity to review documentation together, answer any questions you might have, and hopefully come to a mutual decision. Thank you for your time while we reviewed your concerns.

Dear Ms. [redacted], We are in receipt of your Security Deposit Itemization dispute. We were surprised to receive this complaint through the Revdex.com as you had made no effort to contact us prior to filing this complaint. I would like to respond to your concerns about the charges. We have carefully reviewed all the documentation in the file concerning the conditions of the apartment during the move out and move in inspections including move in & move out pictures, as well as the move in & move out inspection sheet. In reviewing your file, you signed the move in inspection sheet stating that everything in the apartment was clean and in acceptable order with the exception of a few minor maintenance items noted. When you turned in your notice to vacate, you were given a move out packet with the information regarding possible move out charges; including tenant cleaning responsibilities, and policies regarding cleaning, maintenance, carpet cleaning and other items. In that packet, you elected to have the pre-inspection we offer in order to point out items you might have missed when cleaning to help you get more of your deposit back. However, when it came time for your move out and pre-move out inspections, you declined both and simply dropped off your keys. The inspections were performed recorded showing what work needed to be done. When you moved in, the carpets in the apartment were professionally cleaned. It is your responsibility to have the carpets cleaned when you move out, as stated in your move out packet and your original rental agreement which you signed. When reviewing the pictures and inspection sheet in your file it shows that the cleaning needed to be done and clearly supports the amount charged by the cleaning company. After carefully reviewing your file, I can assure you that all of the charges related to your itemization are fair and accurately reflect the work that needed to be done in your apartment. The amount charged will stand. In the future, we recommend you meet with the property manager to perform your move-out inspections together and you attempt to contact the management company prior to filing a Revdex.com complaint in order to have the opportunity to review documentation together, answer any questions you might have, and hopefully come to a mutual decision. Thank you for your time while we reviewed your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Dear Sir or Ma'am:

On March 25, 2016, Joshua Tree informed me in writing (via an email I can provide Revdex.com) that they would be refunding me $45, which they agree they overcharged me. The charge was a deduction from my deposit upon move-out, which I completed in late February.

They also said they would contact me when the check was ready for pick-up, as I had not left a forwarding address. However, when I showed up, a Joshua Tree employee informed me they had mistakenly sent the check to my old address, at the Joshua Tree complex. They refused to issue me a new check until the old one was returned, even though it was by their admission entirely incorrect to send it to my old address. This was in mid-April.

Since then, I have visited the office in person at least two more times. Each time they refuse to issue me a new check, even though their mailing it was entirely their fault.

I last visited the Joshua Tree office on Friday, May 27th, during which time Joshua Tree employee [redacted] told me she would call me by 6:00 that night with news regarding the check. Six o-clock came and went. No call from [redacted].

I emailed her two days later to ask why. No response. I emailed her again on June 1, and again Joshua Tree failed to respond.

It has been approximately four months since Joshua Tree over-deducted from my deposit. I have acted in good faith many times, taking time out of my day to visit the office in person. Joshua Tree has repeatedly failed to act in good faith and is now ignoring me completely.

I am glad to provide all email correspondence I've had with Joshua Tree regarding this matter. I appreciate any help Revdex.com can provide. Thank you for your time.

Sincerely, [redacted]Desired Settlement: I would like Joshua Tree simply to write a new check and make it available for me to pick up in person. And I would like them to notify me of such action via email.

Business

Response:

On February 24, 2016, [redacted] moved out of his apartment located at [redacted]. He did not provide a forwarding address. On March 3, 2016, we processed his Security Deposit Itemization report and wrote a check for the balance of the security deposit, totaling $64.24. Mr. [redacted] picked up this check from the site office per his request and stated that he still did not have a forwarding address. On March 21, 2016, Mr [redacted] sent us correspondence disputing the charge for odor neutralizing the carpet in the apartment. We have a bill for that service which was paid for by the property owner and a note from the carpet cleaning company stating that the odor neutralizer was required due to the heavy smoke smell in the apartment. However, in a good faith effort, we agreed to reimburse Mr. [redacted] for this $45 charge. A check was written on March 28, 2016 and mailed to Mr. [redacted] last known address. As of this date, the check has not been returned to us, nor cashed. We have agreed to re-issue the check if Mr. [redacted] will pay for the stop payment charge on the first check that we sent him. We have also agreed to inform Mr. [redacted] if the check is returned to this office. Mr. [redacted] has refused these offers.

Business

Response:

Since it has now been 90 days since Mr. [redacted] check was mailed to him at his last known address and the check has not been cashed, we have re-issued the check and will deliver it to the Joshua Tree Apartments for him to pick it up. His resident manager will be in touch with him to schedule a time that is convenient for both parties.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.