Cyber Broadcasting LLC

I am sorry you had a bad experience with usThe equipment has been removed

Cyber Broadcasting has been happy to be an alternative low-cost provider of Internet, Television, and Digital Telephone services in select federally funded low-income Housing Authority (HA) buildings for several yearsWe do not perform credit checks, require equipment deposits, require term
periods, charge a termination fee, nor charge residents an initial installation fee. We have had the same owner since Unfortunately, many of these HA residents do not understand today’s technology and how to use itThis is the case with “customer”. She was initially installed on December 9, 2013. She has only had Internet service with us during this entire time (no phone or TV)We have made onsite service calls for her and have never found anything wrong with our equipment. We have a policy to charge a nominal $fee for service calls which are found to be the result of customer created issueThis fee is reduced from the $fee for residential customers. Our Customer Service Representatives are required to inform the customer of this charge prior to the service visit. Even though she was informed, we have never charged her any fees for the service visitsEven in an instance where her cat chewed through the cable causing a service interruptionOur policy is to not charge the elderly for such thingsWe terminated the customers service on August 10, per her request. There is no termination fee and she was NOT told that there would be one. She has a $credit on her account which we have mailed to her