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Cyber Marketing Network, Inc. (Steel Toe Shoes)

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Reviews Cyber Marketing Network, Inc. (Steel Toe Shoes)

Cyber Marketing Network, Inc. (Steel Toe Shoes) Reviews (39)

Review: I purchased a pair of steel toed boots from this company. I ordered a Men's Thorogood Steel Toe Work Boot. When the boots arrived, I took them out of the box and tried them on. I walked around our location, which is a power plant, for a few minutes and realized that the boot didn't fit. When I took them off, I discovered that the company had sent me a womens boot in a size 10, when in fact, I had ordered a mens boot, size 10. I called the company and sent the boots back. They returned them to me and said that they wouldn't take them back because they had been worn. I would have completely understood their position on the return if I had simply ordered the wrong size. However, I didn't make the mistake, the company did. I called them back once I received the shoes and asked them at lease to compromise with me. I should have inspected them when I received them but I trusted that the company at least would accept their mistake and value me as a customer. They are only interested in whether they can resell the shoes or not. They aren't at all interested in taking responsibility for their mistake.Desired Settlement: The desired outcome for me would be a refund or replacement. I would even be willing to accept half of the responsibility for the problem since I didn't inspect them prior to putting them on. If the company would issue me a refund for half of the price I paid, I would be pleased with that outcome. I'm really disappointed in the lack of professionalism displayed by the representative ([redacted]) at this company. They sell steel toed boots for a living. Certainly, most of those boots are not going to extremely clean conditions. A small amount of marking on the shoes should be expected.

Review: I ordered a pair of steel toe shoes from steeltoeshoes.com. These shoes were my 2nd pair I have purchased from this company. I have worn steel toe shoes for 20 years and know the difference between "good" and "bad" shoes. The pair of shoes sent to me were bad, the left shoe was killing the back of my left heel to the point I could not walk. I walk often managing a large production line and work on concrete 10+ hours a day so a good, comfortable shoe is critical.

When I called steeltoeshoes to discuss with customer service. Zoo, the customer service rep. told me they had a 60 day return policy for refund or credit. I had to pay shipping back. He told me I was well within the terms of the return policy. I sent the shoes back and told him I wanted an exchange and specified the shoes to exchange.

Today, 4/15/2014, I received my shoes I returned back. When I called Zoo to make a complaint, he could not help and referred me to his manager, [redacted] told me there was nothing wrong with the shoe and he would not stand by his return policy because there was not a visible defect in the shoe. I assured him they were defective and and unwearable. He continued to share his experiences with uncomfortable shoes and how he deals with it, basically telling me to deal with it. I again told him I know how a good shoe feels and this was not a good shoe and there is something wrong with the shoe. I know its the shoe because I am wearing my old pair of steel toes as I write this complaint and they are fine. Now I have a $109.00 pair of useless shoes to me and out $17 it costs me to send the shoes back under their return policy, they did not honor.Desired Settlement: I want a refund of every dollar I spent to buy and send the shoes back to them $109.99 for the shoes and $17.00 for UPS shipping credited to the card number they used to transact the initial purchase.

Business

Response:

This customer keeps repeating that our company has a 60 day return policy for refund or credit.

This information is not correct. We offer a 30 day return policy for shoes and boots in brand new condition. We also offer a 60 day defective policy for shoes and boots that have been worn and are not resalable but contain a manufacturer's defect.

Because this customer had worn their shoes for about 1 1/2 months, they were obviously not in resalable condition to another customer. Therefore, in order to be refunded, this pair of shoes would have to fall under our manufacturer's defect policy.

Some examples of a manufacturer's defect would include but are not limited to: stitching unraveling, soles becoming separated, and eyelet(s) popping out. This customer is claiming that his shoes are defective because he"knows the difference between good and bad shoes" and "I know how a good shoe feels and this is not a good shoe and there is something wrong with the shoe". We clearly explained to him that the shoe must contain a manufacturer's defect and that a shoe being uncomfortable is not a manufacturer's defect.

This customer does not even have a specific area of the shoe that he believes is defective. He only keeps stating that the shoes are "bad". We have helped many customer's over the 10 plus years we have been in business with getting them a new pair of shoes/boots when there is an actual defect. Just because this customer claims that his shoes are "bad" and not comfortable on his foot does not make that item a defective shoe. When compared to another pair of the same model, the shoes were identical. It is not a case of the manufacturer doing anything wrong in the production process, it is a case of a customer sending back a worn pair of shoes that are not comfortable and requesting a credit. If the shoes are worn and there is nothing defective, we cannot issue a credit or exchange.

Here is a link to our returns page:

Sincerely,

Steeltoeshoes.com Customer Service

Review: I ordered a pair of steel toe work shoes from this company. I received the shoes and tried them on with a pair of black socks. I wore them about 15 minutes in a sterile pharmaceutical plant and realized shoes were to small went back to locker took them off and put them in original box and sent them back requesting a half size larger shoe. The shipping was $11 for this return. The same shoes arrive back with a little note that said" Please remove sock lint and wipe soles off". I called and asked a representative why they couldn't have taken the time to pull the lint out and casually wipe the soles off instead of making me spend another $11 to reship. Her snide comment was that is not their policy. She claimed they had pictures of lint and a dust on the sole. At no point was scuffs or wear mentioned, if that was the case you would think that would of been brought up because scuffs and wear can not be fixed but removing lint and wiping soles can be.. I decided to chance it again and wiped soles and did my best to remove sock lint. If anybody has worn a pair of to small shoe for 15 mins with black socks and tried to pick every bit of lint out let me tell you its impossible. I came to the conclusion if I try any harder using tweezers to remove small lint particles out that they will probably just claim I did damage to the inside of shoe. So like an it thinking they will see I made the effort to honor their policy I spent another $11 and resent shoes back.. Sure enough week later same shoes no note this time sent back.. Yes I am slightly upset by now, I proceed to call and talk to a manager. The manager in a very demeaning manner proceeded to tell me the shoes showed signs of wear and scuffs. Im like if that was the case why wouldn't of you sent me a note originally like that and saved me the second shipping cost. your note said lint and dust not anything about wear. I tried to explain that this was the forth shipping of these shoes and the only possible scuffs could have came from all this shipping back and forth. His condescending reply was pretty much tough luck. And yes at that point I did call him a mother####er and hung up only because I realized I now have a $110 dollar pair of shoes that don't fit and $22 in wasted shipping. This company has a lot to learn about customer service.. They get you with the like new reference in their return policy. They ask you to wear socks then complain about sock lint.. Im sure if you would have tried barefoot they would have complained about odor. This is an online shoe co. you have to try the shoes on wear them for a few to see if they fit.. But I promise you once those shoes have seen socks and walked on they will find a way to say they aren't like new. Good luck anyone dealing with these people.Desired Settlement: Im so done the only outcome would be a total refund.. I do not want another pair of shoes or anything ever to do with this company

Business

Response:

As reference earlier, the merchandise came back to our company in worn, non-resellable condition.

We can only process a return for a refund or exchange if the merchandise is in brand-new condition. This shoe contained scuffs on the uppers along with sock fuzz that the customer did not remove after 2 attempts. Because if would not be fair to a future customer to receive these clearly worn shoes, we have no option but to return them back.

Review: Business claims a 30 day gaurantee on their shoes. I wore mine for 4 hours and I couldn't even walk afterwards. My legs, feet and back were hurting. I returned the shoes the very next day and requested an exchange. The seller sent the shoes back to me stating they were "unsellable" because the logo on the inside of the soul was rubbed off. It was stuck to the bottom of my sock after the time using them. I have a pair of sneakers that are 2 months old that still have the logo on the bottoms. To me this seems like a shady practice. Use cheap ink on logos so they come off easily and the seller can deem them unsellable after one day of use. Nowhere close to the 30 gaurentee they advertise.Desired Settlement: I originally wanted an exchange but I don't want to deal with this company anymore. I purchased new work shoes from somewhere else so I would like my credit card purchase refunded and I will send the shoes back again.

Consumer

Response:

Review: I work for [redacted] and bought a pair of steel shoes from Steel Toe shoes. I emailed to tell them that these shoes are defective. The shoes are wearing a my left big toe nail down and causing my toe next to my big toe to callous and bleed. I cannot find the receipt and or my confirmation email. I explained this to them. I bought these shoes in July. My company only pays for shoes once a year. I have to use these shoes for safety reasons. I contacted them through emails. They will not take the shoes back. I offered to send them back but was told that they would just send them back to me (very rude) I was also told that they blocked my email so I have cannot contact them anymore.

This is in my opinion bad service and very rude to the customer. I paid almost 90.00 dollars for these shoes. I have been wearing steel toe shoes for almost 20 years and know when shoes are poor quality.

I do not appreciate being told that they will block my email address.Desired Settlement: I either want a refund or exchange for some better quality shoes. I feel as a customer, I deserve that.

Consumer

Response:

On Thu, Oct 31 at 7:28 AM , [redacted]> wrote:I have copies of emails that were sent between Steel Toe Shoes and myself, and gave some copies to my manager at [redacted]

I can only buy steel toe shoes once a year through [redacted].

Review: Hello, my name is [redacted] and I would like to file a complaint due to a unpleasant telephone experience with a representative in regards to a refund. I recently purchased a pair of steel toe boots from the Steel Toe Shoes catalog. The boots I purchased were $134.99 plus tax and shipping and handling. Within the first 90 of my purchase I became unsatisfied with the quality of the steel toe boots. Due to my unsatisfactory results I called the customer service line on Tuesday of last week in search of an exchange for the unsatisfactory boots. I spoke to [redacted], one of the customer service representatives. After speaking to [redacted], we had established that I would receive an exchange for the boots and I would receive the boots in a few business days. I immediately returned the initial boots, paying for shipping and handling for the return and a few days later I called Steel Toe Shoes again because my exchange did not arrive yet. The representative I spoke to was named [redacted]. This representative was extremely disrespectful towards me during the customer service call. The representative refused to assist me in the exchange that [redacted] and I had agreed on during our last service call. [redacted] very rudely told me that I would not receive an exchange nor a refund. He told me that I would receive my "dirty" boots that I had initially ordered in return. At this point I no longer seek to have any business with this type of service and I am very disappointed in the service because I'm a returning customer and I don't believe anybody deserves this kind of service. I have lost control of this problem and I would like to ask for your assistance in resolving this issue.Desired Settlement: Due to the service representative [redacted], I would like no business with a company as such and I would very much appreciate if I could receive my money in return.

Business

Response:

This customer ordered their merchandise on July 21st, 2014. We received their worn merchandise back on January 29th, 2015. The order was over 6 months old. They were in extremely worn condition. We have a 30 day return policy for shoes/boots in brand-new condition. These boots were in very horrible shape and not resellable to another customer.We also have a 60 day defective policy . This order is well outside that policy. In addition, the customer didn't even send them back as defective , just a poor fit. In addition, we do not have a representative name [redacted] here.

Review: Upon getting the boots my husband ordered, he wore them the next day in expectation of the boot being the correct size and having no defects. During that day the right boot ONLY caused severe discomfort that lead to him having rubbed his big toe and pinky toe nearly raw as well as caused him to try to alleviate the issue by placing more weight on the left foot. When he came home from work, her was limping due to the ill fit of the boot.

I called the company and explained what was going on. And also explained that my husband has worn steel toed boots for over 20 years, so it was not that he did not know how they fit or feel. The representative stated to put defective on the return and explain the issue. Then send the boots back and include rather we wanted a refund or exchange. We requested an exchange for another product and included the information for this. The additional amount for the new product was to be taken from or card that was on file with them. We then paid $15.65 at the US Post office for 3 day priority mail return with $50.00 of package insurance. The service rep. I spoke with to be sure the package was received and when we could expect the other, stated that the boots were looked at and deemed to not be defective by management. I spoke with management and explained the issue and how the boots we returned had hurt my husband pretty badly and that I was told to send them back marked defective . The manager stated that there was no defect he could see and that there would be no refund or exchange. They will be sending the same boots which , costing over $100+ dollars , are now useless as they can not be worn. I am completely disgusted and disappointed in the excuse that passed for customer service. I have never dealt with a company that does not uphold high standards as far as replacing a defective or faulty item especially when it comes to a boot. I am out of the money for the return as well as the boots and my husband STILL needs a pair of boots for work as his old ones are well past needing to be replaced. We are a small family. I am disabled and so not employed. My husband has the job of providing for me and our two kids. The amount of money we spent was what we had set aside to get him boots with. Now we have to start all over saving for yet another pair. In the meantime he does not have the proper shoes to wear for work. The boots were defective. Even I could stick my hand in them and feel the steel toecap rub on each side.Desired Settlement: I want the returned boots to be exchanged for the boots we including the item number and size to Reebok composite 6 in side zip work boots, because that is what we were told to expect. We did our part and upheld our end of the deal.

If not exchanged then a full refund for the amount including the $15.65 that was paid to return the boots. Total is about $120-$130 dollars. I have the shipping return receipt.

Review: I ordered my husband a pair of boots from the steel-toe-shoes.com. They were ordered Feb. 11, 2014. He came home from work on March 26, 2014 and said the rubber piece on the toe of the right boot was coming off and that there was a hole in the boot. I contacted them through email and they told me to return the boots. I shipped the boots on March 28, 2014. I called them April 2, 2014 to see if they had received the boots and to find out if I was going to get a refund. I was told that the rubber piece on the toe of the boots were not made to wear around oil and fuel and because they were worn around it that's what caused the hole. I went back to the website and it does not say any where in the description of the boot that they can't be worn around oil or fuel. I paid $149.99 for the boots. It was around 45 days from the time I ordered them until I shipped them back.Desired Settlement: I just want a refund on the boots. I think it should be stated on all their shoes if they can or can't be wore around oil and fuel.

Business

Response:

Our company does sell boots designed to wear in the oil and gas industries.

These boots are listed in the category "oil and gas" boots. Unfortunately, this customer ordered a pair of boots without first verifying that they would be appropriate for their line of work.

The boots that this customer ordered are not listed in our oil and gas boot category and therefore are not suited for her husband's line of work.

Upon receipt of the merchandise, it was noted that the rubber protective cap had become "mushy" and was no longer attached to the leather upper. The entire front of both boots were covered in fuel oil and after many weeks of wear began to destroy the rubber material. This is not a defect in the craftsmanship of the boot. It is a case of ordering the wrong merchandise for the required job/ work environment.

Unfortunately, we cannot provide this customer with a refund or exchange as the boots are no longer sellable and they are not defective.

Sincerely,

Customer Service

Review: on 04/07/2013 I ordered a pair of boots from the 56 page 150 styles Oil & Gas collection catalog. on 07/15/2013 started asking what to do sole seprating. reply was to ship at my cost to them 07/30/2013 mat called house told my wife he needed to talk to me. I returned call 8:57am from work 6 min call. he question me about what I did at work. I told him I am a mechanic in a refinery. then he said did I step in a chemical. I said yes I ordered these out of your oil and gas cat. he said somthing is eating at the sole. thats whats wrong. I said oil and gas cat. not going to warranty. I would like to say those boots were worn for every day work that all brand of boots are expected to hold up to the sole seperation didnt cause me any burns on my feet, thats a chemical that would eat a sole or glue. I really liked those boots. Oil& Gas cat.Desired Settlement: I need to replace those boots. With some that will last!

Business

Response:

This customer had ordered style JD4370 on April 7th, 2013. We received these back in our warehouse on July 17th. Even though they were outside of our 60 day defective policy, we informed the customer that we would send them to the manufacturer to see if they would deem them defective. Again, even though it was outside of our 60 day defective policy we still took them back when we were under no obligation to do so. The customer is working in chemicals but did not order a chemical-resistant boot.

Consumer

Response:

Review: I ordered a pair of shoes online from this company on May 11th. The shoes showed in-stock and available to be delivered. I received an email stating the that shoes were not in-stock and would be placed on back order until June 30th. I noticed that when I looked at my order online they had the incorrect shipping address. I tried contacting the to correct the address. It took me four separate calls to their customer care to finally get in touch with someone that could alter the shipping address. I waited for the shoes to show up by June 30th. They never did, so I called 2 more times before I was able to leave a message about not receiving my shoes. I never received a call back. Instead I received another email saying my shoes were back ordered again until July 2nd. Once again they did not show up and I called customer care. They told me the shoes were already shipped, so I waited and received another email stating that the shoes had been delivered to the wrong address. They delivered them to my old address, that I called them and changed on the order back in May. When I called them to let them know they delivered to the wrong address the customer care agent told me they had no record of my call to change the address, but that the resident of the house called in to let them know that he received the shoes and would return them. They told me as soon as they got the shoes they would deliver them to the correct address. This was the last correspondence I had with them, 3 weeks ago. I called them again today to check the status of my order or cancel the shoes, and get at refund, as it has been 3 months since I ordered them. They told me they would not refund me until they get the shoes back, even though they made the mistake of not changing my address when I called in to do so. They have been very aloof and cavalier about this situation every time I call (that is if I can even get in touch with someone). They have been highly unprofessional, and have basically stolen my money. I have no shoes and am out over $100.00 on top of the grief from last 3 months trying to deal with them.Desired Settlement: I would like them to refund me my money. I don't trust or respect them as a legitimate company to do business with. I want my money back, so I can buy the shoes I need from somewhere else.

Review: We have searched for a new pair of Thorogood boots for my husband. He has worn his current pair for two years. I went online and found these boots at Steel-Toe-Shoes.com. I ordered them on Oct 16th. They shipped them on Oct 21. We received them on the afternoon of Oct 24 (UPS shows they were delivered at about 3:45 pm. On Oct 25 my husband wore these to work. He called me at some point that day and said one had a busted open over the steel toe and then called me back saying they both had. I think I called Steel Toe Shoes first and didn't get an answer, then emailed them, so that I could prove the issue happened that day. Their return policy says if the shoe shows any sign of wear (such as dirt on the sole) they won't take them back, they suggest you wear them only on carpet but then give you a 30 day return window, for some reason, but these shoes were defective, they were not being returned due to any other factor.

Monday Oct 28th I called them and talked to the man about whether I should order the same boots again, or get a different style, as I was worried that if they are defective, another pair just like them will be, also. Since they were defective, I could send them back. Since my husband liked the style of those, we decided to try another pair of the same style. He mailed them to them.

I called them today, Nov 6th, to see if they'd mailed the new pair as I haven't heard anything from them (they sent a shipping notice before). The man informed me they had determined the boots had been cut!!! I told him my husband is a manager for a hvac company, that he was mostly walking around a jobsite that day, and that his boots that he has worn for two years, don't have a single cut in them and that I had contacted them about the boots the very day after we got them in. I asked just who makes that decision and he said Matt, I asked to speak to Matt. Matt said three of them had decided the boots were cut and said the other man had just told him that my husband works for an hvac company, so he probably cut them on some sort of metal he works around. He has never cut open his steel toe boots and was not performing any work that day with any object to cut open both of his boots. Matt or the other man one, also said leather wouldn't split straight across. Well, I don't have the boots anymore but presumably I will get them back at some point. It does indeed look odd, one split almost straight and one split kind of straight and down (if I remember correctly). But for them to say he cut them both, that would be odd to, to have one almost straight, one straight and one of those having a downward split.

My husband also called them, same answer but they told him they have mailed the boots back to us. After that, my husband called Weinbrenner Shoe Company who makes Thorogood Boots. They have requested that we ship the boots to them, as soon as we receive them, as they are more qualified to say what happened to the boots.

We didn't want our money back, we just wanted a good pair of boots that he could wear for another two years. The people are also unfriendly and have zero customer service skills. It looks like had they really cared to find out the truth, they would have called us to talk about it or even to say they what they believed. They didn't call, email, or send a tracking number for the package they say they have mailed back to us.Desired Settlement: We wanted an exchange that is all. At this point I don't want anything from them, except my money back now and an apology after Weinbrenner determines that my husband didn't cut open the boots at work and try to scam a company by sending them back.

Business

Response:

It is correct, the three person team at www.steeltoeshoes.com unanimously agreed the cuts were due to customer wear and not a defect.

If the manufacturer determines that they manufactured the boots incorrectly and there is a defect, we will be credited and then the customer can be credited.

If the manufacturer determines the cuts in leather are caused by wear, the customer will not receive a credit.

Steeltoeshoes.com

Consumer

Response:

Review: bought shoes from them and the color was diffrent on each shoe and sent pics to them and told them I wanted them replaced and sent note to them in their box that I shipped them back to them in and they credit me the money wich wasnt what I wanted but it was ok but I should have got the money returned to me that I paid for shipping them

Review: I purchased a pair of work boots from steel-toe-shoes. When they arrived I tried them on in the house following the criteria included in the fitting instructions. I found that while they fit (technically speaking), they were uncomfortable because the tongue had folds that pressed down on the top of the foot. I thought that possibly this problem would go away after a break in period. Knowing that I would have a day in the office the following day, I wore them to work, and by the end of the day they were unbearable. The problem that causes the boot to be uncomfortable is a design/construction defect caused by the way the tongue is sewed into the boot. It is impossible to get the tongue to lay flat across the top of the foot, and the ridges in the tongue cause sores to form on the skin. I only wore the boots one day in an indoor environment, and then returned them for credit. Steel-toe-shoes then returned them to me, claiming that they had visible scuff marks, and were not defective. Their claim is that the boots must be in sufficient shape for them to resell them, but anyone who buys these boots will suffer with the same problem...they are defective. Steel-toe-shoes claims that the shoes must be in suitable condition for resale, to be returned. I believe they are in suitable condition for re-sale, but that it would be unethical to do so because anyone who wears these boots will find them painful to wear. I want my money back (purchase cost), and should also be reimbursed for my shipping costs since STS then returned the shoes to me.Desired Settlement: I would like a full refund, and possibly an apology for the inconvenience and delay in getting new work boots.

Business

Response:

The boots were received into our warehouse for defective inspection. Our four person inspections team compared the tongue of this boot to a brand new pair of boots. It was determined that the two boots were identical and there was no manufacturing defect associated with the item. If no defect can be located, we do require that all merchandise is returned to our company in brand-new condition so that they may be resold to another customer. The customer is claiming that the boots were in new condition, however the attached pictures will show that they indeed contained wear and could not be put back into stock as brand-new.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]After deciding that the boots "fit:" as defined by the company's enclosed fitting instructions, I was not pleased with the way the boots felt on my feet. I felt a sore spot along the top of the boot, but decided to give them a day's wear in an indoor environment to see if they would "wear in" a bit and become more comfortable. Sometimes footwear requires a wear in period to become comfortable. I really wanted the boots to be useable, because they have the right combination of features my work environment requires. I wore the boots for 1 day inside, and they were extremely painful. I analyzed the situation and compared them to boots that are comfortable, and determined that they were not designed and constructed correctly because the tongue folds over under the laces in a way that creates pain on the top of the foot. I called Steel-toe-Shoes and informed them I was returning the boots because they are hopelessly uncomfortable. The boots I returned are in excellent, like new condition (I can return them to the Revdex.com for their inspection). My belief is that Steel-Toe-Shoes return policy is simply an excuse to refuse almost all returns because some of the shoes they sell are junk. I also paid $20.00 to return these boots, so I am also asking that the return postage be reimbursed.Any reputable on-line vendor would make good on such a serious defect in design and construction. Obviously this vendor is not committed to customer satisfaction, but instead intends to dump defective merchandise on unwitting buyers...caveat emptor. I think my purchase price should be refunded, and now my postage costs. Thank You, [redacted]

Regards,

Business

Response:

Per the previous response, the enclosed pictures clearly showed that the shoes were in worn condition and not resell-able to another customer. Our return policy clearly states that they have to be in brand-new condition so the we can resell them to another customer. Unfortunately this customer did not follow the instructions. No where do we inform our customers that they can wear their merchandise to work for an entire day to try and stretch out the boots to fit correctly. The boots are not defective, they just do not fit the customers foot correctly. Just because a boot doesn't fit doesn't fit; it does not mean that the boot was manufactured incorrectly .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm elevating my claim to include the credit card company who processed the transaction. They have a merchant dispute membership benefit, and are willing to work on my behalf. I will elevate the claim further if necessary, until my purchase price is refunded. At some point, additional damages will be sought for the costs to fight this claim and the pain and suffering I experienced from wearing these boots for 1 day. Cyber Network Marketing, or Steel-Toe-Shoes.com or MidWestBoots.com are clearly not a reputable business that stands by their products. They wrote the return policy the way they did because they routinely sell defective merchandise, and do not want to give consumers the option of returning their junk. The boots I purchased are definitely defective, because no human being could possible wear them and find them comfortable. If the Revdex.com cannot resolve this issue equitably, perhaps another title would be appropriate.

Review: I ordered a pair of met guard boots on 3/21/14 tried to wear them at work a few hours at atime right boot is fine left boot is defective and hurts my foot a lot. I callet STS and talked with customer service about returning them he said to send them back and indicate what I wishwd to do. I returned boots to STS about a week later they sent them back saying they found no defects with the boots and they were mine and there was nothing else I could do.Desired Settlement: Either refund my money or send me another pair of boots

Business

Response:

The boots have been inspected by members of our returns department.

No members of a four person panel could locate any defect with the customer's merchandise. Because his boots were in worn condition and could not be resold, they were returned back to him.

Review: I ordered two pairs of shoes from Steel-toe-shoes.com (which I have previously done business with, with much success). I ordered one pair of sneakers and one pair of boots to be used for my job. The sneakers fit wonderfully, and I am happy with them. The boots, however, were too small. When I received the boots, I opened them up and took out the right boot. I tried it on while standing on a carpet. The boot was too small for my foot, so I put it back in the box in the same condition I found it on, minus maybe a few cat hairs from my carpet. I never even tried on the left boot.Later that week, I brought the box of boots, unopened since the initial try-on, to a [redacted] store. Because the company did not pay for returns or exchanges, I paid $21.96 to have the boots sent back to the company for a refund. Earlier this week, I received those boots back in the mail with a note on them saying "not resellable" and my refund was denied.When I opened the box of boots for the second time, after they were returned to me, I noticed some issues. I saw that the right boot had a couple scuffs on the toe, and a tiny bit of dirt around the edges and in the tread. The left boot had a scuff on the toe area, a larger scuff by the heel, and small amounts of dirt on the bottom in the tread. None of those scuffs or dirt were from me. I didn't wear the right boot for more than 20 seconds (on carpet), and I never even took the left boot out of the box.I called the company to inquire about the boots, and the manager, whose name was [redacted], called me back to answer my questions. He said that the returns department took photographs of the scuffs and dirt on the boots, and that was proof that I had sent them back dirty. He said they were not resellable in that state, so my refund was denied. When I told him that I did not wear them or sully them in any way, he told me that he was sure I was lying and he knows that I wore them and that I was the one who made them dirty. He said there was no way I could not get a refund.Desired Settlement: I would like a refund for the boots that I returned, despite the fact that they were sent back to me. I cannot wear them because they are simply too small, and I never wore them or sullied them in any way before I returned them. I don't care about the $21.96 that I spent to ship them back, I just would like a refund for the cost of the boots, which is $169.99.

Business

Response:

THE customer returned their merchandise to us in worn condition. He stated the boots were in brand-new condition and that our returns department or [redacted] (the delivery company) must have worn the boots to make them dirty. He also swore at me (Matt) and called me a TT amongst other things.

The merchandise has obviously been worn by the customer and we have pictures of his worn merchandise in the exact condition they were received by our returns department. For him to suggest that our returns department made his boots dirty just to return them is quite ridiculous.

Please view all 3 pictures of the worn boots taken by the returns department at our company.

Consumer

Response:

Review: I ordered a pair of steel toe shoes from this company online.

Once I received the shoes I tried them on in my house and realized that they did not fit. I tried the shoes on in a carpeted room and wore no linger than a couple of minutes.

Per their return policy I sent the shoes back at my expense.

I received an email from them stating that I had received a full refund for the return. About a week later I received the shoes back in the mail with a letter stating that they could not be returned due to signs of wear. The shoes looked exactly as they did when I received them. When I checked my credit card statement there was no refund.

When I inquired to their customer service I was told that the shoes could not be returned due to signs of wear.

I cannot prove that the shoes are in the same condition as I received them. I am sure they will answer this claim by saying that there were signs of wear. I disagree.Desired Settlement: A full refund including the cost of return shipping.

Business

Response:

Unfortunately, we received the merchandise back into our warehouse from Mr. [redacted] in worn condition. To be fair to our customers, we cannot resell this worn merchandise to another customer. Upon inspection by our returns team, this customer's merchandise had scuffs on the uppers and visible marks on the outsoles. The uppers were also creased from wear. They were not sent to the customer in this condition.

Consumer

Response:

Review: I purchased a pair of work shoes from Steel-toe-Shoes.com. I am a driver and I unload trucks. I wore the shoes for a little over an hour and I felt the sole flapping when I walked. I was a long distance from home so I couldn't go home and change the shoes. By the end of the day the whole back of the sole was coming off. There were scuff marks on the back of the shoe as well & I understand that was normal wear and tear from work. The sole coming off after a short period of time was not normal wear & tear. I was told I could return the shoes so I did. I paid $15 to have them shipped back and a few days later they had been sent back to me with a note saying this was not a manufacturer's defect so I could not return them. I called and was basically told there was nothing they could do for me. So now I'm out $99 for shoes I wore once and the $15 for shipping them back because I was told to do so. I was told not all shoes are made the same and I should get something with a harder sole. That's great to know but doesn't help me with the $99 I'm out. Had I worn the shoes for days or weeks I'd understand but I wore them for 1 day and they fell apart so obviously they weren't made well in the first place. I asked if I they wouldn't let me return them if they would give me some type of discount on a new pair. I was told they have a coupon code of $10 off $100. Which is what everyone is being offered so it's not like they were even trying to really help me out. They said since they can't resell the shoe and they don't feel it was a manufacturer's defect there was nothing they could do for me. Horrible customer service. The shoe should last more than an hour. I walk a lot but if this shoe is being sold as a steel toed work shoe then the sole shouldn't fall off at all much less in an hour. I will never spend my money there again. I just want other people to be aware. Your satisfaction doesn't matter to them as long as they get your money!!!!!!!!!!!!!!! My order# [redacted]Desired Settlement: The product didn't last like it should have and customer service didn't seem to want to help in anyway.

Review: I ordered a pair of Lacrosse work boots for $169.00 and ordered a pair of Timberland pro anti-fatigue insoles for $29.99. The boots took about a week or so to make it. I wore the boots a few days and I started to notice small gaps or dents between the toe and rubber seal. First I emailed the company with pictures with no response. Then I followed there procedure for returns of defective product. The return shipment cost me about $20. Right now I am in for over $200. I figured the company would honor there policy for defective product so I ordered a different brand. Steel toe shoes received the shoes on a Friday. Keep in mind they do not ship on the weekend or holidays which was MEMORIAL DAY. First thing Tuesday morning I receive an Email alert from Ups about a package to be delivered by Thursday. So I am thinking that this is my new order until I tracked the package and its the defective shoes coming back awfully fast. I called customer service and was told I had to wait on a manager to return and to call back. I call back and the manager told me that these shoes were determined defect free even with the returned boots ,the photos and Emails. So I asked the manager how are they defect free with gaps. His response was that boots are made like that sometimes it depends on the type of construction that's used to make the boot. Now if you acknowledge that there are dents in the shoe you're actually confirming the defect. So I canceled my new order and the guy told me I'm stuck with the defective boots because they can't resell them. How I'm I responsible for that. Since I'm a single person and not a corporation or business I get messed over. Hopefully taking this step will help not only me but every other person that work hard to earn their money. If you check their return procedures for products they actually notify you that if you order more than one pair at a time that only one pair can be returned for defect. I probably should of knew then that they wouldn't hold up to their policy.Desired Settlement: I would like a refund for the boots I ordered. I'll take the hit for return shipping and insoles because that was in the return instructions. But I shouldn't have to pay to return the product once again because the boots were returned with no notice just here take these and we will keep the money have a nice day.

Review: After denying package that took 2wks to get here (got tired of waiting) sent item back unopened, and emailed back tracking info....even emailed them back that the package had been signed for at the dock from which it came (which they received back in 4 days) WILL NOT REFUND MY PAYMENT!!!!

This company IS NOT about customer satisfaction, they are about company satisfaction and will never get any of my business again!!Desired Settlement: I just want my refund in full purchase price....

Business

Response:

We quote 4-8 business days for free shipping with UPS delivery. The customer chose the free shipping option when checking out. This package was delivered to the customer on the 8th business day. Instead of following our returns policy that was e-mailed to the customer and is available on our website, this customer refused the UPS delivery. Because the customer did not follow our instructions and refused delivery, they were sent back to the manufacturer. We informed the customer that it may take 4-6 weeks for the manufacturer to issue our company a credit. Once that happens we will be happy to issue a credit back to the customer. IF they had followed our return instructions, they would have been credited they same day they were received into our Eau Claire, WI warehouse.

Consumer

Response:

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Description: Shoes - Retail, Shoes - Custom Made

Address: 800 Wisconsin St  Mail Box 15, Bldg F13, Suite 214, Eau Claire, Wisconsin, United States, 54703

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