Cyber Marketing Network (Steel Toe Shoes)

Thank you for sending an e-mail This way we can attach the pictures our returns department took of the worn merchandise returned from the customerThis return was rejected as there were scuffs on the uppers, creases in the leather uppers, and scuff marks and visible wear marks on the outsolesWe did not send the merchandise to the customer this wayThis customer was directly responsible for the visible wear on this merchandiseIt would not be fair for us to accept his worn merchandise back and sell it to another customerThey would be able to tell that they clearly had been wornAlong with the pictures of the worn shoes, we are also attaching a copy of our return formThis form is always on our website and also came included with his package when he received it initiallyIf you have any questions, feel free to contact [redacted] I am the manager here [redacted] and inspected the shoes when they were deemed to not be in resellable conditionIf fact, I have to inspect all worn shoes and take the pictures as proof in case of instances like this Sincerely,Steeltoeshoes.com Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not understand how you can effectively try on a pair of shoes without walking around in them.The shoes were in resellable condition All I did was try them on and send them back when they did not fit.Per their refund policy I want a full refund including return shipping since I have already shipped these back once at my expense Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] In my note I wrote specifically as follows: " I called the maufacturer and they said that the shoe needs to come from the retailer to get fixed." I include a picture of the note hereI also wrote that I called them and they were happy to take care of the matter So no one really read my note in its entirety I also provided all contact information so they could call me while they had my shoes to ask me anything they wantedThey didn't do this but just returned it and said there was no defect found, and that it is out of the day defect warranty period