Revdex.com: This is untrue and the reason I opened the complaint in the first placeThis company clearly has a pattern of this type of deceptive and and preditory behavior, as per the link I provided in my last message, several other people have had this same experienceThey sold me a pair of shoes in a condition that they would then not accept as a return I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We offer free shipping to the customer and offer free return shipping for exchangesThis is stated on our website under the link "shipping and returns"If a customer chooses to return their merchandise for a refund then they would be responsible for the return shipping costsAgain , this information is provided on our websiteThe link for our shipping and returns page is included here: http://www.steel-toe-shoes.com/SARP.html All merchandise we ship to our customers is in brand-new condition After speaking to the customer over the phone, she indicated to our manager that she had worm her merchandise for hoursThis would be ample time to make the outsoles dirty and to have sock lint accumulate on the inside of the shoeWe returned her merchandise stating the must clean it to brand-new condition in order for us to proceed with a refundOur return instructions stating shoes must be in brand-new condition were also e-mailed to this customer on the date of purchase and were on the return form that accompanied her shipmentWe can issue a credit for the customer but she must first clean the shoes to brand-new condition as we need to be able to resell them to another customer They were in brand-new condition when we shipped them to her and we expect/require the shoes to be in brand-new condition when they come back into our returns department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received the shoes in the condition in which I sent them backThe company sent me the pictures they are referring to, when I initially tried to get a refund, and the shoes showed marks in the pictures, that were not on the shoes when I received them for the second time (after trying to return them)These marks were literally not on the shoes, so I can only assume that they lightly marked the shoes and then took pictures of them to make it seem s though that's how they were received themThey also claimed that it appeared I had spilled something on the shoes, but the stains they were referencing were what look like glue stains from where the sole of the shoe was glued to the upper of the shoe, and was on the shoe when I first received themSo this company sold me a pair of shoes in a condition that they would then not accept as a returnThe shoes were worn for a short period of time, and only insideI did not spill anything on them and in fact was very careful with them because I was aware that I might want to return themThis company is using their return policy to refuse shoes in the same condition as they sold themIt's purposefully deceptive and maliciousThere is a large group of other people who have experienced virtually the exact same problem and have chronicled these interactions at https://www.resellerratings.com/store/Midwestboots_com Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe situation was entirely messed up on our end, and I take full responsibility for our mistakeThank you for taking the time to talk to me today directly so we could resolve this more quickly Regards, [redacted]
We quote 4-business days for free shipping with UPS deliveryThe customer chose the free shipping option when checking outThis package was delivered to the customer on the 8th business dayInstead of following our returns policy that was e-mailed to the customer and is available on our website, this customer refused the UPS deliveryBecause the customer did not follow our instructions and refused delivery, they were sent back to the manufacturerWe informed the customer that it may take 4-weeks for the manufacturer to issue our company a creditOnce that happens we will be happy to issue a credit back to the customerIF they had followed our return instructions, they would have been credited they same day they were received into our Eau Claire, WI warehouse
We do not put wear marks on shoes and then return them to customer We sell brand-new merchandise to each and every one of our customersUnfortunately, this customer wore the shoes for a period of time and scuffed the leather uppers on the merchandise Because we cannot resell these as brand-new to another customer, our returns department must reject the product and return them back to the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm elevating my claim to include the credit card company who processed the transactionThey have a merchant dispute membership benefit, and are willing to work on my behalf I will elevate the claim further if necessary, until my purchase price is refunded At some point, additional damages will be sought for the costs to fight this claim and the pain and suffering I experienced from wearing these boots for day Cyber Network Marketing, or Steel-Toe-Shoes.com or MidWestBoots.com are clearly not a reputable business that stands by their products They wrote the return policy the way they did because they routinely sell defective merchandise, and do not want to give consumers the option of returning their junk The boots I purchased are definitely defective, because no human being could possible wear them and find them comfortable If the Revdex.com cannot resolve this issue equitably, perhaps another title would be appropriate.Thanks, [redacted]
We are not sure what this case is regarding?
Revdex.com: This is untrue and the reason I opened the complaint in the first placeThis company clearly has a pattern of this type of deceptive and and preditory behavior, as per the link I provided in my last message, several other people have had this same experienceThey sold me a pair of shoes in a condition that they would then not accept as a return I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We offer free shipping to the customer and offer free return shipping for exchangesThis is stated on our website under the link "shipping and returns"If a customer chooses to return their merchandise for a refund then they would be responsible for the return shipping costsAgain , this information is provided on our websiteThe link for our shipping and returns page is included here: http://www.steel-toe-shoes.com/SARP.html All merchandise we ship to our customers is in brand-new condition After speaking to the customer over the phone, she indicated to our manager that she had worm her merchandise for hoursThis would be ample time to make the outsoles dirty and to have sock lint accumulate on the inside of the shoeWe returned her merchandise stating the must clean it to brand-new condition in order for us to proceed with a refundOur return instructions stating shoes must be in brand-new condition were also e-mailed to this customer on the date of purchase and were on the return form that accompanied her shipmentWe can issue a credit for the customer but she must first clean the shoes to brand-new condition as we need to be able to resell them to another customer They were in brand-new condition when we shipped them to her and we expect/require the shoes to be in brand-new condition when they come back into our returns department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received the shoes in the condition in which I sent them backThe company sent me the pictures they are referring to, when I initially tried to get a refund, and the shoes showed marks in the pictures, that were not on the shoes when I received them for the second time (after trying to return them)These marks were literally not on the shoes, so I can only assume that they lightly marked the shoes and then took pictures of them to make it seem s though that's how they were received themThey also claimed that it appeared I had spilled something on the shoes, but the stains they were referencing were what look like glue stains from where the sole of the shoe was glued to the upper of the shoe, and was on the shoe when I first received themSo this company sold me a pair of shoes in a condition that they would then not accept as a returnThe shoes were worn for a short period of time, and only insideI did not spill anything on them and in fact was very careful with them because I was aware that I might want to return themThis company is using their return policy to refuse shoes in the same condition as they sold themIt's purposefully deceptive and maliciousThere is a large group of other people who have experienced virtually the exact same problem and have chronicled these interactions at https://www.resellerratings.com/store/Midwestboots_com Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe situation was entirely messed up on our end, and I take full responsibility for our mistakeThank you for taking the time to talk to me today directly so we could resolve this more quickly Regards, [redacted]
We quote 4-business days for free shipping with UPS deliveryThe customer chose the free shipping option when checking outThis package was delivered to the customer on the 8th business dayInstead of following our returns policy that was e-mailed to the customer and is available on our website, this customer refused the UPS deliveryBecause the customer did not follow our instructions and refused delivery, they were sent back to the manufacturerWe informed the customer that it may take 4-weeks for the manufacturer to issue our company a creditOnce that happens we will be happy to issue a credit back to the customerIF they had followed our return instructions, they would have been credited they same day they were received into our Eau Claire, WI warehouse
We do not put wear marks on shoes and then return them to customer We sell brand-new merchandise to each and every one of our customersUnfortunately, this customer wore the shoes for a period of time and scuffed the leather uppers on the merchandise Because we cannot resell these as brand-new to another customer, our returns department must reject the product and return them back to the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm elevating my claim to include the credit card company who processed the transactionThey have a merchant dispute membership benefit, and are willing to work on my behalf I will elevate the claim further if necessary, until my purchase price is refunded At some point, additional damages will be sought for the costs to fight this claim and the pain and suffering I experienced from wearing these boots for day Cyber Network Marketing, or Steel-Toe-Shoes.com or MidWestBoots.com are clearly not a reputable business that stands by their products They wrote the return policy the way they did because they routinely sell defective merchandise, and do not want to give consumers the option of returning their junk The boots I purchased are definitely defective, because no human being could possible wear them and find them comfortable If the Revdex.com cannot resolve this issue equitably, perhaps another title would be appropriate.Thanks, [redacted]