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Cyber Works

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Cyber Works Reviews (3)

Review: On Nov 29th 2013 I went to purchase a copy of Windows & to upgrade my computer. a short time later I went back to the store to return my copy of the software because it was not needed. The item was still in its original packaging accompanied by the original receipt of sale. I was told buy a worker there that the software was unable to be returned because of a policy by Microsoft stating that once it leaves the store it is no longer returnable. this was not stated verbally at the original time of sale nor is it on their receipt about return policies. Also come to find out later that night when I went to go download the software I was sold the wrong software to begin with, when I was able to talk to somebody at the store they told me that I would have to buy the right version of the software and now that the software was opened it cannot be returned o matter what. I find this to be very unprofessional and rather rude to customers.Desired Settlement: I would like them to refund or exchange the wrong software for the right software and would also like an apology for the rude and unprofessional ism practiced by the employees working there.

on 9-11-14, I dropped of my desktop to be serviced and was told it would be 48 hrs or Monday before I would know. On Monday I was out of town and Cyber Works called and wanted my password, which I gave my wife. That evening I stopped by to check what was going on and was told they were still working on my unit. I stopped again on Tuesday evening and was told I didn't authorize them to start. Now its been 5 days. I gave authorization then and did not hear from them the rest of the week. I called on Saturday Sept 20th to see if it was done and found out they hadn't started yet. My question is: What happened to the 48 hrs it states to be completed? Poor service. I took my unit to Best Buy and had everything fixed in 6 hours. Now that's customer service! I even wrote a letter to the owner and guess what no response.

This company is great and really cares about the people.

I have bought multiple things there and every employee is willing to take the time to figure out exactly what I need and the best way to get something done

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Description: Computers Hardware, Software & Services

Address: 2022 E Mason St, Green Bay, Wisconsin, United States, 54302

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