Cybercartel International, Inc.

We are unable to locate an order for this customer with the name, email and dollar amount. We called her and left a message today to see if we can assist her. Thank you

October 3,
Upstate NY Revdex.com
RE: Revdex.com Upstate New York complaint RE: *** *** ***
To Whom It May Concern:
This letter is in response to a recent complaint you received:
Customer Information:
*** *** ***
***
*** *** ***
*** ** * ** ***
*** *** *** ***
*** ***
Order details:
The original order date: *** ***
Order Number: ***
Ship to/ Bill to: *** ***
SKU:
***
Description:
Solid 14KT Yellow Gold Cubic Zirconia EXOTIC CIRCULAR Dangle Belly Ring
To-date we have not received any communication regarding this purchaseThis Revdex.com complaint is the first and only notification we have received that there was any type of issue with this purchaseThe order was made on December 17, 2013, over months ago. Our corporation does not offer warranty coverage for jewelryWe do however allow our customers to contact us within days of purchase for any defects or issues, especially with high priced items
Unfortunately, due to this order being purchased back in 2013, we are unable to provide a refund or accept a return
Please let me know if you have any further questions or need additional information regarding this complaintThank you
Sincerely,
*** ** ***
Vice President of Operations
Ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Your order has been refunded in fullOur credit card transactions show an authorization of funds and a final charge upon shipment of your orderWe processed a complete refund of your order due to your misunderstanding of the credit card transaction processYou have received a refund and you will be receiving the merchandisePlease contact your issuing bank or card company to review their policy for a complete understanding of how their authorization and charges work, including penalties. Listed below is a confirmation of your original authorization, charge and refund

This order originally shipped on May 6, 2016.  One May 24th the customer emailed us to say we had the wrong address and asked for the order to be reshipped to a new address.  We reshipped it and them on June 20th the order was returned to us marked "no mail receptacle" we emailed the...

customer and we did not receive a reply until today June 20th so we refunded the order in full per the customer request.  This order has been refunded in full.  Thank you.

We sincerely apologize for this inconvenience.  This customer did not contact us about this issue.  We refunded the order in full today and we are reshipping the order at no charge.  We also left a voice mail for the customer explaining how this has been handled for them.  Thank...

you.

130 Pineview Drive Amherst, New York 14228 Phone:  ###-###-####    Fax:  ###-###-####      January 9, 2015   Upstate NY Revdex.com ATTN:   [redacted]  Fax:  ###-###-####   RE:   Complaint ID:  #[redacted]  ...

This letter is in response to a recent complaint you received:   Customer Information:[redacted]
[redacted]
[redacted] Phone: ###-###-#### E-mail: [redacted]@hotmail.com   Complaint Background: Product/Service: Body jewelry Purchase Date: 10/11/2014 Problem Occurred: 10/17/2014 Order Number: [redacted] Talked to Company: 10/17/2014 Talked to Company (2nd): 11/21/2014 Talked to Company (3rd): 11/27/2014   To-date we have only received one communication from the [redacted] to refund a coupon for 15% off for order [redacted] made on November 21, 2014.  [redacted] telephoned our offices on Monday, November 24th and the refund was processed on November 25th (see details below).    This letter is the only other correspondence or communication regarding any issue with these purchases. I have refunded her in full for the 2 orders for the remaining amount due, minus the previous coupon refund.   TRANSACTION ID TRANSACTION TIME TRANSACTION TYPE CARD TYPE ACCOUNT NUMBER EXPIRATION DATE CURRENCY AMOUNT RESPONSE MESSAGE COMMENT1 [redacted] 11/21/2014 17:58 Authorization MasterCard 8867 18-Oct USD 19.56 Approved MAS2401887 [redacted] 11/24/2014 8:33 Delayed Capture MasterCard 8867 18-Oct USD 19.56 Approved MAS2401887 [redacted] 11/25/2014 13:22 Credit MasterCard 8867 18-Oct USD 2.4 Approved coupon Response Message: Approved Transaction ID: [redacted] Amount: USD12.32 Comment 1: [redacted] Refund     Response Message: Approved Transaction ID: [redacted]         Amount: USD17.16 Comment 1: [redacted] Refund     Please let me know if you have any further questions or need additional information regarding this complaint. Thank you. Sincerely,   [redacted] Vice President of Operations, Ext. [redacted]

The customer placed an order on 12.31.15 a pending authorization was placed on the funds immediately by her bank.  The bank and our company were both closed on Friday 1.1.16, we attempted to capture the funds on Monday 1.4.16 and the funds were no longer available.  Our system continues...

attempting to capture the funds until the capture is successful. Today 1.7.16 the funds were captured.  The customer service manager called the customer today and left a detailed voice message explaining this and assured her that she was only charged one time in the amount of $4.58 USD.  We also refunded her order in full for her today:The customer may keep her order at no charge.  Thank you.

After contacting the company after the first correspondence, the issue had been resolved via telephone.  No further complaints.