The customer placed an order on a pending authorization was placed on the funds immediately by her bank The bank and our company were both closed on Friday 1.1.16, we attempted to capture the funds on Monday and the funds were no longer available Our system continues attempting to capture the funds until the capture is successfulToday the funds were captured The customer service manager called the customer today and left a detailed voice message explaining this and assured her that she was only charged one time in the amount of $USD We also refunded her order in full for her today:The customer may keep her order at no charge Thank you
We sincerely apologize for this inconvenience This customer did not contact us about this issue We refunded the order in full today and we are reshipping the order at no charge We also left a voice mail for the customer explaining how this has been handled for them Thank you
Pineview Drive Amherst, New York Phone: ###-###-#### Fax: ###-###-#### January 9, Upstate NY Revdex.com ATTN: [redacted] Fax: ###-###-#### RE: Complaint ID: # [redacted] This letter is in response to a recent complaint you received: Customer Information: [redacted] Phone: ###-###-#### E-mail: [redacted] @hotmail.com Complaint Product/Service: Body jewelry Purchase Date: 10/11/Problem Occurred: 10/17/Order Number: [redacted] Talked to Company: 10/17/Talked to Company (2nd): 11/21/Talked to Company (3rd): 11/27/ To-date we have only received one communication from the [redacted] to refund a coupon for 15% off for order [redacted] made on November 21, [redacted] telephoned our offices on Monday, November 24th and the refund was processed on November 25th (see details below) This letter is the only other correspondence or communication regarding any issue with these purchasesI have refunded her in full for the orders for the remaining amount due, minus the previous coupon refund TRANSACTION ID TRANSACTION TIME TRANSACTION TYPE CARD TYPE ACCOUNT NUMBER EXPIRATION DATE CURRENCY AMOUNT RESPONSE MESSAGE COMMENT [redacted] 11/21/17:Authorization MasterCard 18-Oct USD Approved MAS [redacted] 11/24/8:Delayed Capture MasterCard 18-Oct USD Approved MAS [redacted] 11/25/13:Credit MasterCard 18-Oct USD Approved coupon Response Message: Approved Transaction ID: [redacted] Amount: USDComment 1: [redacted] Refund Response Message: Approved Transaction ID: [redacted] Amount: USDComment 1: [redacted] Refund Please let me know if you have any further questions or need additional information regarding this complaintThank youSincerely, [redacted] Vice President of Operations, Ext***
The customer placed an order on a pending authorization was placed on the funds immediately by her bank The bank and our company were both closed on Friday 1.1.16, we attempted to capture the funds on Monday and the funds were no longer available Our system continues attempting to capture the funds until the capture is successfulToday the funds were captured The customer service manager called the customer today and left a detailed voice message explaining this and assured her that she was only charged one time in the amount of $USD We also refunded her order in full for her today:The customer may keep her order at no charge Thank you
After contacting the company after the first correspondence, the issue had been resolved via telephone No further complaints
We sincerely apologize for this inconvenience This customer did not contact us about this issue We refunded the order in full today and we are reshipping the order at no charge We also left a voice mail for the customer explaining how this has been handled for them Thank you
Pineview Drive Amherst, New York Phone: ###-###-#### Fax: ###-###-#### January 9, Upstate NY Revdex.com ATTN: [redacted] Fax: ###-###-#### RE: Complaint ID: # [redacted] This letter is in response to a recent complaint you received: Customer Information: [redacted] Phone: ###-###-#### E-mail: [redacted] @hotmail.com Complaint Product/Service: Body jewelry Purchase Date: 10/11/Problem Occurred: 10/17/Order Number: [redacted] Talked to Company: 10/17/Talked to Company (2nd): 11/21/Talked to Company (3rd): 11/27/ To-date we have only received one communication from the [redacted] to refund a coupon for 15% off for order [redacted] made on November 21, [redacted] telephoned our offices on Monday, November 24th and the refund was processed on November 25th (see details below) This letter is the only other correspondence or communication regarding any issue with these purchasesI have refunded her in full for the orders for the remaining amount due, minus the previous coupon refund TRANSACTION ID TRANSACTION TIME TRANSACTION TYPE CARD TYPE ACCOUNT NUMBER EXPIRATION DATE CURRENCY AMOUNT RESPONSE MESSAGE COMMENT [redacted] 11/21/17:Authorization MasterCard 18-Oct USD Approved MAS [redacted] 11/24/8:Delayed Capture MasterCard 18-Oct USD Approved MAS [redacted] 11/25/13:Credit MasterCard 18-Oct USD Approved coupon Response Message: Approved Transaction ID: [redacted] Amount: USDComment 1: [redacted] Refund Response Message: Approved Transaction ID: [redacted] Amount: USDComment 1: [redacted] Refund Please let me know if you have any further questions or need additional information regarding this complaintThank youSincerely, [redacted] Vice President of Operations, Ext***