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Cyberdefender

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Cyberdefender Reviews (1)

Initial Business Response /* (1000, 15, 2015/09/29) */
Ms. [redacted] A. [redacted] Pl
Beacon, NY XXXXX-XXXX
Date: 09/29/15
Complaint ID: XXXXXXXX
[redacted]@aol.com
GR File Number: XXXXXXXXXA
Dear Ms. [redacted],
Thank you for contacting US Tech Support through the Better...

Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. We also regret the delay in responding to your complaint filed with the Revdex.com on August 31, 2015, as we only received this complaint on September 22, 2015.
We apologize if you were treated less than professionally by any member of our staff. Rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
We are unable to locate an account with your name and e-mail address as provided in your inquiry.
However, we were able to locate an account for another party with the same last name which had a charge process on the same date which you stated on your call to us on August 30, 2015. One of our representatives attempted to contact you by phone to verify if this account could be the account in question. We regret they were unable to reach you.
If you need further assistance, please contact US Tech Support Customer Service toll free at XXX-XXX-XXXX.

Sincerely,
[redacted]
Manager of Consumer Affairs
Initial Consumer Rebuttal /* (3000, 17, 2015/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the second year in a row that's have had to contact my credit card company and dispute the charges from this company. I am extremely upset with how I was spoken to when I contacted the company. I am being charged for something I know nothing about, nor do I want. I want them to stop charging my credit card for services I did not request nor do I want.
Final Consumer Response /* (4200, 23, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First thing I, I haven't received a call. Secondly, I am the only person authorized to use my credit card. This is the second year I have had to contact my credit card company in regards to these charges. When I can the 1-800 number I'm told I don't have an account and they can't find any record of me. Then I'm asked if I have a different email account. Which I don't, I've been using the same account for about 20 years. I'm getting really tired of their excuses.
Final Business Response /* (4000, 27, 2015/11/23) */
Ms. [redacted] A. [redacted] Pl
Beacon, NY XXXXX-XXXX
Date: 11/20/15
Complaint ID: XXXXXXXX
[redacted]@aol.com
File ID Number: XXXXXXXXXA
Dear Ms. [redacted],
Thank you for the opportunity to respond. As previously stated, we have attempted to reach you at the number provided in your complaint numerous times. As the voicemail which is reached does not list a name of the owner, we are unable to verify if we are reaching the correct person.
In addition, we have e-mailed you at the e-mail address listed on your complaint from our e-mail address, [redacted]@ustechsupport.com. At this time, we have not received a reply to our correspondence.
As we are unable to reach to you so that we may verify information to locate the account for which you are being charged, we are unable to further assist you at this time. Please feel free to contact us at [redacted]@ustechsupport.com if you are able to provide further information.

Sincerely,
[redacted]
Manager of Consumer Affairs

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Address: 41550 Eclectic St, Palm Desert, California, United States, 92260-1967


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