Hello,when you placed teh order on our website our agreed to our Terms and Conditions.There you can read:SECTION - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with usWe may, in our sole discretion, limit or cancel quantities purchased per person, per household or per orderThese restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping addressIn the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was madeWe reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our storeYou agree to promptly update your account and other information, including your phone number, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as neededYou also agree that we may request further information to verify your purchaseThis may include but is not limited to a state or federally issued photo ID, proof of address, or telephone verification.Sometimes we must manually review your order to verify your identityDue to the digital nature of our products, we must be certain that the owner of the payment method is who placed the order or authorized the paymentWe work closely with the payment processors and the authorities to fight online fraud and report suspicious activity.If you fail to verify your ID we are required to report this as a fraudulent transaction to your payment processor immediately, and blacklist your submitted data, which may result in suspension of your payment methodA refusal to verify ID is not only a breach of these terms and conditions, but will be reported as an unauthorized use of a payment account.If you do not like T&C don't buy no one forced youArguing over something you already agreed to gets you nowhere
Complaint: [redacted] I am rejecting this response because: It's discriminatory at best Why see would a business NEED to see a picture of my person and based on that deny providing me a product that I legitimately purchase Regards, [redacted]
The information contained in the complaint is inaccurate Of the orders you placed on our site, your longest wait time was just over hours The order numbers and elapsed time from order to delivery are listed below After purchases and even more visits, you had ample time and opportunity to read our terms and conditions, as well as the notification on the "thank you" page of each purchase that reads, "If your code is not displayed in the link above, your order is being reviewed We will contact you within hours..." You have never had to wait very long to be contacted for verification Much of the time it took to verify your orders has been us waiting for your response Every time you contact us, it's with a complaint, impatience, and a lack of respect for our cyber security Our responses were in the same tone as your emails to us If you didn't like it, then expect that we didn't like it either However, we have never used vulgar language as you allege in your complaint That is simply untrue We apologize if you had a negative experience, but all orders were delivered within the timeframe advertised There is no reason for compensation of any kind.COM minutesCOM minuteCOMminutesCOM minuteCOM minutesCOM minutesCOM minuteCOM minute
As stated in our terms and conditions at: https://www.codepal.com/pages/terms-of-service "Sometimes we must manually review your order to verify your identityDue to the digital nature of our products, we must be certain that the owner of the payment method is who placed the order or authorized the paymentWe work closely with the payment processors and the authorities to fight online fraud and report suspicious activity."Additionally, we reserve the right to refuse or cancel any order placed with us.This order was flagged by our fraud prevention software for manual review due to the high dollar amount After the requested documents were provided, our fraud prevention team decided that the risk assessment was too great, and to cancel the order
[redacted] [redacted] Hello,On 11/20/at 6:am, [redacted] made a purchase on our website in the amount of $from IP address [redacted] Our fraud prevention software approved the order The product was delivered one minute laterOn 11/20/at 7:am, Ms [redacted] made a purchase on our website in the amount of $from IP address [redacted] Due to the unusual frequency of a second order from the same customer, our fraud prevention software flagged the order for manual review Payment was authorized, not captured, and the product remained unsent until the customer’s ID could be verified Due to the digital nature of our products, we must verify the ID of the owner of the payment method used Otherwise, we have no recourse against “friendly fraud” when a customer simply says that they did not make the purchase Unlike tangible items, we cannot get a customer signature upon receiptBy making a purchase on our website, customers agree to our Terms and Conditions https://www.codepal.com/pages/terms-of-service Paragraph of our T&C provides in part that: “You agree to provide current, complete and accurate purchase and account information for all purchases made at our storeYou agree to promptly update your account and other information, including your phone number, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as neededWe may request request further information to verify your purchaseThis may include but is not limited to a state or federally issued photo ID, proof of address, or telephone verification.” We called and emailed Ms [redacted] at the number/email provided in an attempt to verify her ID to ensure that she was the owner of the payment method used to make the purchase Verification can be done by phone OR by sending a copy of ID Apparently, Ms [redacted] also called our technical support line, which carries a fee of $per minute The automated phone service asks for a payment method prior to connecting to technical support This is NOT related to verification We do NOT request any payment information at all while verifying a customer’s identityMs [redacted] replied with an angry refusal to verify her ID by phone or by sending an image We explained that she agreed to our verification policy per our Terms and Conditions We also explained that the payment for the second order was authorized, not captured At that point, we decided not to fulfill Ms [redacted] ’s order as it appeared she was attempting to defraud us The behavior of Ms [redacted] is consistent with that of a fraudster She has done nothing but refuse to verify her identity and made accusatory statements and complaints Ms [redacted] should be prosecuted to the full extent of the law for her defamatory remarks and her breach of our terms and conditions Best,Mike
Complaint: [redacted] I am rejecting this response because: Will you please provide some proof that the codes are flawless? They are invalid, do not work, and even if they were, I have not used themAnd if I had used them, then how would you know they were flawless? Provide proofRevdex.com, please ne advised of the attachments I sent in regards to this claimFraud company, I would like a refund Regards, [redacted]
Your card was never charged because you failed to verify yourself after the order as you agreed to our T&CThat's why you did not receive any merchandise
It is correct that you provided your ID but you denied to provide a picture of the creditcard used where only the last numbers and the name need to be shown like the sample we send youSo for us it seems like you used a creditcard that doesn't belong to you and that's the reason why you are hostile in this situation.Your argument that you had a security concern is enervated no one can use a creditcard with only the last number
Hello,when you placed teh order on our website our agreed to our Terms and Conditions.There you can read:SECTION - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with usWe may, in our sole discretion, limit or cancel quantities purchased per person, per household or per orderThese restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping addressIn the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was madeWe reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our storeYou agree to promptly update your account and other information, including your phone number, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as neededYou also agree that we may request further information to verify your purchaseThis may include but is not limited to a state or federally issued photo ID, proof of address, or telephone verification.Sometimes we must manually review your order to verify your identityDue to the digital nature of our products, we must be certain that the owner of the payment method is who placed the order or authorized the paymentWe work closely with the payment processors and the authorities to fight online fraud and report suspicious activity.If you fail to verify your ID we are required to report this as a fraudulent transaction to your payment processor immediately, and blacklist your submitted data, which may result in suspension of your payment methodA refusal to verify ID is not only a breach of these terms and conditions, but will be reported as an unauthorized use of a payment account.If you do not like T&C don't buy no one forced youArguing over something you already agreed to gets you nowhere
Complaint: [redacted] I am rejecting this response because: It's discriminatory at best Why see would a business NEED to see a picture of my person and based on that deny providing me a product that I legitimately purchase Regards, [redacted]
The information contained in the complaint is inaccurate Of the orders you placed on our site, your longest wait time was just over hours The order numbers and elapsed time from order to delivery are listed below After purchases and even more visits, you had ample time and opportunity to read our terms and conditions, as well as the notification on the "thank you" page of each purchase that reads, "If your code is not displayed in the link above, your order is being reviewed We will contact you within hours..." You have never had to wait very long to be contacted for verification Much of the time it took to verify your orders has been us waiting for your response Every time you contact us, it's with a complaint, impatience, and a lack of respect for our cyber security Our responses were in the same tone as your emails to us If you didn't like it, then expect that we didn't like it either However, we have never used vulgar language as you allege in your complaint That is simply untrue We apologize if you had a negative experience, but all orders were delivered within the timeframe advertised There is no reason for compensation of any kind.COM minutesCOM minuteCOMminutesCOM minuteCOM minutesCOM minutesCOM minuteCOM minute
There is nothing more to arguing with you [redacted] already confirmed that teh codes are flawless have a good day and try to scam someone else
As stated in our terms and conditions at: https://www.codepal.com/pages/terms-of-service "Sometimes we must manually review your order to verify your identityDue to the digital nature of our products, we must be certain that the owner of the payment method is who placed the order or authorized the paymentWe work closely with the payment processors and the authorities to fight online fraud and report suspicious activity."Additionally, we reserve the right to refuse or cancel any order placed with us.This order was flagged by our fraud prevention software for manual review due to the high dollar amount After the requested documents were provided, our fraud prevention team decided that the risk assessment was too great, and to cancel the order
[redacted] [redacted] Hello,On 11/20/at 6:am, [redacted] made a purchase on our website in the amount of $from IP address [redacted] Our fraud prevention software approved the order The product was delivered one minute laterOn 11/20/at 7:am, Ms [redacted] made a purchase on our website in the amount of $from IP address [redacted] Due to the unusual frequency of a second order from the same customer, our fraud prevention software flagged the order for manual review Payment was authorized, not captured, and the product remained unsent until the customer’s ID could be verified Due to the digital nature of our products, we must verify the ID of the owner of the payment method used Otherwise, we have no recourse against “friendly fraud” when a customer simply says that they did not make the purchase Unlike tangible items, we cannot get a customer signature upon receiptBy making a purchase on our website, customers agree to our Terms and Conditions https://www.codepal.com/pages/terms-of-service Paragraph of our T&C provides in part that: “You agree to provide current, complete and accurate purchase and account information for all purchases made at our storeYou agree to promptly update your account and other information, including your phone number, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as neededWe may request request further information to verify your purchaseThis may include but is not limited to a state or federally issued photo ID, proof of address, or telephone verification.” We called and emailed Ms [redacted] at the number/email provided in an attempt to verify her ID to ensure that she was the owner of the payment method used to make the purchase Verification can be done by phone OR by sending a copy of ID Apparently, Ms [redacted] also called our technical support line, which carries a fee of $per minute The automated phone service asks for a payment method prior to connecting to technical support This is NOT related to verification We do NOT request any payment information at all while verifying a customer’s identityMs [redacted] replied with an angry refusal to verify her ID by phone or by sending an image We explained that she agreed to our verification policy per our Terms and Conditions We also explained that the payment for the second order was authorized, not captured At that point, we decided not to fulfill Ms [redacted] ’s order as it appeared she was attempting to defraud us The behavior of Ms [redacted] is consistent with that of a fraudster She has done nothing but refuse to verify her identity and made accusatory statements and complaints Ms [redacted] should be prosecuted to the full extent of the law for her defamatory remarks and her breach of our terms and conditions Best,Mike
***confirmed the codes are flawless so obviously you are a scammer
Complaint: [redacted] I am rejecting this response because: Will you please provide some proof that the codes are flawless? They are invalid, do not work, and even if they were, I have not used themAnd if I had used them, then how would you know they were flawless? Provide proofRevdex.com, please ne advised of the attachments I sent in regards to this claimFraud company, I would like a refund Regards, [redacted]
Your card was never charged because you failed to verify yourself after the order as you agreed to our T&CThat's why you did not receive any merchandise
It is correct that you provided your ID but you denied to provide a picture of the creditcard used where only the last numbers and the name need to be shown like the sample we send youSo for us it seems like you used a creditcard that doesn't belong to you and that's the reason why you are hostile in this situation.Your argument that you had a security concern is enervated no one can use a creditcard with only the last number