Cybergalileo Digital Marketing Inc.

This is with regard to your letter dated Nov 27, about the complaint with ID #***.We have been in touch with the customer and have provided her with the full refund of $399, as requestedAt this time, we consider this matter to be settled and closed.Customer Service

This is with regard to your letter dated Nov 27, 2017 about the complaint with ID #[redacted].We have been in touch with the customer and have provided her with the full refund of $399, as requested. At this time, we consider this matter to be settled and closed.Customer Service

We are in receipt of your letter dated December 23, 2014 which described a complaint from one of our customers, [redacted] and her daughter, [redacted]. The ID number assigned was [redacted]. We take all complaints very seriously and therefore investigated this sale carefully. Our internal...

inquiries have revealed that there were a total of 3 contacts with the customer and her representative (her daughter). We have attached herewith a summary of all 3 contacts (phone calls). The following is a quick outline:- Dec 10, 2014: We initiated the first call to [redacted]. In this call we explained our services, resolved hercomputer issues and sold her a 12 month contract for $199. (Summarized detail attached)- Dec 11, 2014: [redacted] called us. She wanted to cancel the contract as she claimed some pop-ups were stillan issue. Our service representatives took a look at her computer and fixed the issue (Summarized detailattached).- Dec 13, 2014: [redacted]'s daughter, [redacted] called us. She complaimed that her mother did not understand anything as she was too old and also that the system was not functioning well. She did not give the customer service rep access to her mother's computer for us to check and ascertain what, if any, could be the issues. Ultimately she hung up on the customer service rep.As a matter of standard operating procedure, we record all sales and service calls with customers and the summarized version included herein has been transcribed and logged carefully and thoroughly.We have also included herein details of work performed on [redacted]'s computer during the initial sales call on December 10 as well as during the follow up service call on December 11.In conclusion, I would like to state that we always try to provide the highest level of customer satisfaction and the best customer experience possible. I am hoping that the attached documentation will demonstrate that we care deeply about each and every customer and the fact that [redacted]'s daughter chose to cancel the contract is a cause for regret on our part.Let me know if you have any questions or clarifications.Sayan B[redacted]CEO and FounderCybergalileo Digital Marketing Services, Inc. [redacted], Rockville, MD 20851