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Cybernet1, Inc

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Cybernet1, Inc Reviews (1)

Worst internet company we've ever dealt with, hands down. It's not even about the actual product, which is spotty at times and overpriced. It's about their customer service.

I'm tired of the tech calling me and telling me he's sitting at the end of my driveway and can he come in to check the equipment. What legitimate business gives their customers NO warning that they'll be dropping in? This is creepy behavior. Let your customers know at least an hour ahead of when you'll show up, to be expecting you. Twice now I have had zero idea anyone would be showing up, when the call came that they were sitting in my driveway. The tech's attitude when turned away has been condescending. Well what do you expect when you intrude?!?

Was told last time they were here that our modem was going, and we had to pay to replace it. Was told about a week ago when the new one was dropped off that it would be $45. Tonight a get a receipt for $60 that they charged to our bank card. No okaying any amount, no ebill, just charged our card. We're on a year at a time subscription plan, and don't care for them being able to and having no problem with putting charges through for things we didn't necessarily authorize.

Sorry cybernet1. At the end of our paid year, we're going to another service with better attention to detail. We'll gladly pay more if necessary to be treated better.

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Description: Internet Services, Computers - Networks, Computers - Service & Repair

Address: 222 N 2nd St, Hamilton, Montana, United States, 59840-2504

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