I honestly could not have had a worse experienceI signed up for a "free trial" and was billed the minute the equipment was sent to me but before I had even set it upIt was used, scratched equipment that came loosely packed with NO INSTRUCTIONSWhen I went to plug in the router it sparked and diedI called back and they sent me a second router again used, no instructionsit was also faultyThey then sent me a third router (I'm now three weeks into this)This router worked no problempowered up but I couldn't get it to workSo I called tech support yet again and found out I needed a password from them (helpful piece of information) and discovered that the signal was not strong enough with the antennae they providedThey recommended I order a $roof-top antennae from [redacted] to get it to workI called [redacted] times to try to get some help choosing an antennae and got voice mail all three timesYou get the picture here? I've made a part-time career out of making this stuff work since I've already been billed $plus $for the antennae AND shut off my satellite internet I then order an antennae from [redacted] and I call billing to make sure that they don't start my free trial until that day because I haven't had a signal and only that day got the antennaeNow this is the part that puts me over the edgethe rep starts giving me a hard time about the two faulty routers saying it was "highly unusual" that they both died the way they did and that they couldn't give me the full day free trial because "it's been a long time."OMG I was apoplecticThe number of hours and amount of money I had spent on this project and somehow it is my faultI own my own business and would be mortified if I heard that any of my customers had been treated in this mannerRundon't walk away from this companythe other negative reviewers are not lyingI packed up the equipment and sent it back [redacted] Not optimistic I'll get my $back based on others' experience
I honestly could not have had a worse experienceI signed up for a "free trial" and was billed the minute the equipment was sent to me but before I had even set it upIt was used, scratched equipment that came loosely packed with NO INSTRUCTIONSWhen I went to plug in the router it sparked and diedI called back and they sent me a second router again used, no instructionsit was also faultyThey then sent me a third router (I'm now three weeks into this)This router worked no problempowered up but I couldn't get it to workSo I called tech support yet again and found out I needed a password from them (helpful piece of information) and discovered that the signal was not strong enough with the antennae they providedThey recommended I order a $roof-top antennae from [redacted] to get it to workI called [redacted] times to try to get some help choosing an antennae and got voice mail all three timesYou get the picture here? I've made a part-time career out of making this stuff work since I've already been billed $plus $for the antennae AND shut off my satellite internet I then order an antennae from [redacted] and I call billing to make sure that they don't start my free trial until that day because I haven't had a signal and only that day got the antennaeNow this is the part that puts me over the edgethe rep starts giving me a hard time about the two faulty routers saying it was "highly unusual" that they both died the way they did and that they couldn't give me the full day free trial because "it's been a long time."OMG I was apoplecticThe number of hours and amount of money I had spent on this project and somehow it is my faultI own my own business and would be mortified if I heard that any of my customers had been treated in this mannerRundon't walk away from this companythe other negative reviewers are not lyingI packed up the equipment and sent it back [redacted] Not optimistic I'll get my $back based on others' experience