Cybertron International Reviews (%countItem)
Cybertron International Rating
Address: 4747 S Emporia St, Wichita, Kansas, United States, 67216-1765
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Cybertron is the best place to buy a PC. Though the wait time to receive it is a little extensive the AMAZING customer service and amazing quality highly outweighs that negative. I was contacted almost immediately back and given amazing customer service with my many questions. The quality of the PC itself I was blown away by. Right out of the box you sense a great sense of quality. I will chose Cyberton as my new to go to.
and lying
I ordered a nice webcam for my game streaming for online. It never showed with the $*** PC that I ordered. I talked to them and they told me I never ordered one and that he cant find it anywhere then he closed the chat so I could not respond. Then I start talking with another employee and I show him the screenshot of my actual order and he says its going to take time to investigate. THERE IS NOTHING TO INVESTIGATE. I ordered a expensive webcam, and I never received it. So make it right. They have been very *** about all of this. I have had several people ask me about the company that built my PC, but since most of them lack integrity I will be having them go to another company for their PC building.
yall need to overnight my camera or come up with another solution
First, we would like to apologize to the customer for the issue they encountered with part of the transaction, and the time our investigation took.
The issue stemmed from the fact that while the order in our system did not show that a webcam was ordered, the confirmation email to the customer showed that one had been.
Our systems also did not show us collecting payment for a webcam in the order.
When we investigated, the cause of the webcam being shown in the confirmation, but not being added to the order, was found to be a glitch in our website, caused by a unique set of unusual circumstances. The glitch has since been remedied.
Once the cause of the issue was determined, we offered the customer recompense for the error, which they have accepted.
At this time, we believe we have addressed the issue to the customer's satisfaction, and again offer our humble apologies.
Bought $*** computer, and they didn't test the components. Now I have to wait almost 2 weeks for them to send a replacement part.
I received this PC after spending $*** on a complete unit. The box arrived in perfect condition, the items were all packed nicely. When I plugged the computer in and turned it on the video card was artifacting. This means that there was a problem with the memory on the GPU which is caused either by overclocking or a solder joint that's cracked or lifting off the board. Cybertron said this happened during shipping which is unbelievable, as it's clearly a default the card had from the beginning. I removed the GPU then reinstalled it, I updated the video drivers and the card did not get any better. When I called their tech support they offered no troubleshooting, they said all I can do is reinstall the card and update the drivers so they want to exchange the GPU for a new one.
They said that they could only send the new card out if I paid for it, which is obscene considering I just paid them $*** for this computer. They refused to do anything to help correct this mistake in a timely manner and I now have to wait for them to receive the defective card, and process the return. I asked if they could send the replacement out once the tracking showed the defective one was on its way and all I got was a kurt response saying no we can't do that. I bought this PC from them because they had a reputation for good customer service but my whole experience has been negative. I do not feel confident in purchase, who knows if they tested anything else or not. I need this to finish my job for an upcoming deadline and every day this PC is not running I am losing money.
I want my replacement card sent out right away, or with expedited shipping, there has to be something this company can do to help me considering the money I've spent with them.
Hello *** I recently opened a dispute with a business on the Revdex.com
Case ID: ***
Password: ***
This company has since contacted me, and they offered to resolve this issue, and their resolution is satisfactory so if you can please close the complaint, or mark it as resolved. I looked for a place to do that on my own but didn't see where I can mark the complaint as resolved.
Thanks
It has been over 6 months now that I have had my CybertronPC and I am very happy with it. I had very specific build requirements and the company delivered everything I wanted. Sometimes that was not easy. I insisted on having a DVD drive and that required getting a case that they do not stock. No problem. I wanted the Intel Optane in front of the HDD storage drive, not in front of the m.2 NVMe SSD boot drive. No problem. I wanted a motherboard they don't normally use. No problem. I wanted a Thunderbolt III card. They don't normally carry them, but no problem. I did my part by not changing specifications during the build and by not rushing them. That said, not everything went perfectly. The DVD data cable was missing and the other cables were pulled way too tight and wadded up behind the motherboard. If there had been return shipping involved I would have handled this myself because there is always the danger some truck driver may unload by kicking packages off his tailgate. As it is, I live in the same town as the Cybertron outlet. I got a RMA, took the computer to them, and picked it up the next day all fixed. A few weeks later the warranty was put to a real test. The computer would not boot, not even to a blue screen. Got a new RMA and droped it off at Cybertron. Turns out the CPU went belly up. They replaced it, ran a burn in and a few days later I picked it up. No cost to me. It has worked perfectly ever since. I would definitely buy from CybertronPC again.
Thank you for choosing us as your custom PC builder, and we are happy that you are so pleased with your system!
Even so, we would like to take this opportunity to sincerely apologize that your early experience with the system was not entirely flawless.
While there will always be those rare components that experience an issue that is beyond anyone's control, after testing and shipment, such as the processor, and although some cables are supposed to be behind the motherboard tray, the a-bit-to-tight cable management, and the missing data cable were issues that should not have been missed by our testing and QA teams. Based on your feedback, we are looking into how these issues were introduced, and later missed. Once the cause is discovered, we will update our procedures to help ensure this does not happen again.
We are, however, happy that we were able to demonstrate that in those rare instances where an issue is encountered, that our Friendly Customer Service Team strives to provide outstanding support, and that we achieved that goal, in assisting you.
Thank you again, and please know that we provide a Lifetime Warranty (1 Yr. parts, Lifetime Labor), and Free Lifetime Technical Support ; for as long as your own the system, if you ever have questions or need assistance, please do not hesitate to contact us!
I've had my computer with Cybertron since Jan 2018. They made me a custom build system and sent it out. I also purchased the 2 year extended warranty and I wish I'd purchased the longer one because they have been nothing but wonderful! Specifically I've been speaking with Kevin *** and he has been so helpful and patient with me and my issues. Buying a system through these build your own websites seemed daunting at first, after reading horror stories from websites like cyberpower and ibuypower but these guys have been great all along.
Hannah B.,
Thank you for allowing us to serve your custom computer needs!
We're glad that you've been so pleased with both the system, and our customer service - we always strive to provide an exceptional experience.
Please remember, that through us, your computer - as with all of our systems - has both a Free Lifetime Labor Warranty, and Free Lifetime Technical Support. For as long as you own the system, we're happy to help!
Thank you again!
Hello, This is a long drawn out process that I will try to explain as fairly and as detailed as possible for any potential future buyers. The company CybertronPC has been a disappointing affair to say the least. I would not recommend this company to my worst enemy. There are several ongoing problems that have persisted over 3 months now. Starting with the arrival of the PC there were disconnected parts inside the case (SATA disconnected from main SSD) which prevented the PC from even booting. After installing windows independent of the new desktop and finally gaining access to the computer it was apparent that there were many problems with the PC. To start with the installed graphics card NVIDIA GeForce GTX 1070 was having performance issues. The card was faulty and the company was able to fix this issue. However, there were several other issues just in the couple of days that I received the PC that I was able to identify. These issues included included physical damage visible on the plexiglass cover of the PC case, stripped screw holes in the case itself. The motherboard was installed incorrectly which left several of the connectors on the back of the PC loose and unusable. In addition to these initial physical issues there were apparent communication disconnects with CybertronPC. Their support technicians tried to be accommodating and were able to facilitate a return of the damaged PC but it did take almost 3 weeks to complete and return the PC after the PC had been returned to their facility. When the PC was finally returned and with no contact or tracking number received from CybertronPC the package was unable to be delivered because I had no idea it was even on it's way back. This is just the beginning. Upon receiving the PC for the second time there were again even more issues with the PC. The initial damage and scratches to the plexiglass cover were somehow made worse. There were permanent marks, scratches, scuffs, and some type of chemical residue left on the plexiglass cover that could not be cleaned off. In addition to this physical damage there was no change to the installation of the motherboard and the connections on the back were still wobbly and unusable. In addition, the LED light strips included in the PC that were working at first delivery were now disconnected and required manually reinstalling the strips. Upon, attempting to contact the company and making clear that I wanted to speak to a manager at the company a Technical Support Associate masqueraded as a manger attempting to assuage any problems there might be and promising a case swap if the PC was returned. At this point I have no interest in waiting another 3 weeks just to receive back a PC that is in equal or worse shape. Upon requesting refund and compensation for the fumbling of this $2,000 PC order this employee that has already lost my trust has done nothing but attempted to argue with me about the fact that my computer came with a networking device at all. Just to give you a hint. This PC is what I am using to browse this website and type up this review. Thank you anyone who is reading this and please head a warning from a battered CybertronPC consumer. DO NOT BUY. I will be expecting full refund and compensation for time wasted and complete and utter disregard of good business practice. I will be filing a formal complaint via the Revdex.com and expect a formal reply and adjudication if the conflict is not solved.
We would first like to thank this customer for allowing us the opportunity to serve their computer needs.
As to the handling of the issues that were encountered by the customer, we sincerely and very humbly apologize; simply put, we neither addressed their concerns appropriately, nor according to our own standards.
At the time of this writing (12/07/2018), a member of management has been in contact with the customer, and a plan to address the situation as it should have been originally, i.e., by replacing the system, has been detailed for, and accepted by, the customer. We look forward to making their overall experience the positive and pleasant one it should have been from the start.
We would like to stress that due to our professional and intensive assembly, testing, QA, and shipping methods, it is very uncommon for issues to be experienced with our products, and for a cascade of issues as encountered in this instance, inconceivably rare. As to the root causes of the physical issues noted with the system, we are still investigating these at this time, with the intent of using the information discovered to modify those methods to further improve our product and customer satisfaction.
When an issue does happen to arise, it is typically handled swiftly, and with an outstanding level of customer support. We again earnestly apologize that this was not the case in this instance.
To help ensure that on those uncommon occasions when an issue does occur, that only the highest level of service is provided to our customers, we will also be implementing additional training for the members of both our Friendly Customer Service and RMA Support teams.
Thank you again, and thank you especially for the opportunity to address the issues, and show you that we truly have earned our good name in the industry!
Abdelrahman *** (***), a Cybertron PC tech/customer service rep, stayed with me for about three months, advising me and guiding me through a series of troubleshooting steps, in an effort to diagnose and resolve a vexing *** validation error pop-up message that clearly was not caused by a non-genuine copy of *** on an older Cyberrtron PC. *** was tireless in his efforts to help me, contacting *** on my behalf, and then attempting to isolate and solve the issue by remotely controlling my PC. Nothing, but nothing seemed to work, until, one day, something did, and the annoying error message pop-ups disappeared. I had been ready to give up on the problem a month ago and to accept the pop-ups as the new "normal," but *** was relentless and would not rest until the installed copy of *** was accepted by *** as genuine. Cybertron is most fortunate to have you on its tech staff, ***, and you have my abiding, deep appreciation for all the time and effort you devoted to helping me with this frustrating and annoying issue and I thank you for persisting and not giving up. Your professionalism and technical proficiency make you stand out above your peers and your dedicated service to your customers deserves nothing less than 5 stars!
I ordered an expensive pc from them and was quite happy at the moment of purchase as the customer service was amazing. I had multiple people in contact with me making sure all my questions were answered.
When purchasing my computer I was told that my computer would ship in a week. After a few days of no news (there are no status updates and the website's registration was down ), I decided to use the website's customer service (leave a message ) just to make sure that everything was on track. 2 days later and no response. I decided to directly email the sales rep that sold it to me. He did get back to me that day stating "they were still waiting for some parts and it might not start building until Monday" (this would be one week since my purchase ). I was bummed cause I was expecting to receive my computer that week which would now be impossible. Later that day the sales rep asked me if I would accept a replacement part since they were out of my selected ssd. I emailed back within a couple minutes asking for the model of the replacement, and if there would be any price compensation. I received no response, and now it's the weekend. It seems like I'd be lucky if my computer actually starts to be made Monday,which means at best I'm looking at 3 weeks in total to receive my computer. (and it more than likely would take even longer if I wasn't on top of things checking in on the status, seems like I reminded them to check in on it themselves)
I'm upset because I was told it would ship in a week, now they aren't even starting on it until a week later. I also understand that hiccups happen but it shouldn't take me hounding them for a week to figure those hiccups out (and it's still not even worked out yet)
I'm hoping the computer I get is as good as the reviews I've seen for other rigs, because I'm a little worried based on the service so far.
I will say this, the price was great and the service was great at first, but the ball was seriously dropped as soon as I purchased
First, we would like to thank Mr. for choosing CybertronPC.
Second, we regret any apparent lack of communication or 'dropping of the ball'. Once an order is placed and confirmed, we do not typically contact a customer, unless there is an issue, or further information is needed to process the order.
At each point where there was actual new information regarding the completion and/or shipment of the order to provide, we were in contact with Mr. right away.
Third, the system was completed and did ship - as expected in this instance, one week after the order was placed with us (order placed on 03/06/2018, shipped on 03/13/2018).
Fourth, we are glad that Mr. found the pricing and service to be great, and can assure him that our reputation for solid performing and high quality systems has been well earned, and that we strive for that standard in every system we build.
Again, we thank Mr. for choosing us for his computer needs, and sincerely apologize for any communication issues.
So apparently it was just coincidence that the issue with the missing part came up when I inquired about the system. System did end up shipping out on time, so I am very happy about that. Assuming the pc holds up to the high standards they have shown I would like to leave nothing but a positive review for cybertron.
The company is very good at "apologizing" for their errors, or difficulties with their website, HOWEVER, they do NOTHING about the issue. I have had numerous issues with completing a purchase, and all I've gotten is responses apologizing for the difficulties. No effort to actually offer to correct the problem or to actually assist in making the sale. I also discovered that any warranty issue on a purchased system, that cannot be corrected via phone or remote, would require the customer to send the system to them at the customers' expense. I've emailed their support team, and cc'd the listed owner, with no response indicating they want my business. So, in my personal opinion, this is not a company worth spending money with.
Cybertron is very responsive and sensitive to the needs of ***. As a patient-centered organization heavily dependent on IT, we find Cybertron meets and exceeds our needs and is committed to improving our network operations wherever and whenever possible.
They gave everything listed
Issues With Warranty
My issue is this. I have had my PC since *** of this year and it has been mostly fine except a few bumps in the road. What I fail to understand is why they want me to be without a computer for almost a week because I am having to send my hard drive back when I did not have send my DVD drive back when they sent me one instead of telling me how to properly reattach the drive door(fixed that myself) I currently do not have a way to transfer the contents of my hard drive to anything else in order to put it on the new hard drive an seeing as now I have to pay to send in my computer which is useless if I have a "Warranty" and there are no local people to supply parts nor can I afford the shipping costs which still would leave me without a computer for I don't know how long.
I just want them to send me a hard drive and a return mailing type thing so i can copy my important data i do not want to lose to my new hard drive and send the old hard drive back...i am a trustworthy person and never had an issue with returns with bushiness in the past...i just want this matter resolved
Mr.,
Thank you for choosing CybertronPC! We are glad that you are happy overall with your system.
As to the repair of your system / exchange of your hard drive, after seeing your post, upper management was alerted to your situation.
We do normally require that parts provided in an advance exchange (one where we ship out a replacement part before the original part is returned to us) be secured via credit card.
However, as we have an established and positive history with you, management has authorized a new hard drive to be sent to you, without this step.
If you have any questions regarding the installation of the drive, transferring your data, or any other topic related to your system, please do not hesitate to make use of your Free Lifetime Technical Support and contact us again, toll-free by phone at ***, or by email at ***.
Thank you again, Mr. - we are happy we were able to oblige you in this matter!
Just please get them to do this it is simple please I beg of you
NATURE OF DISPUTE:About Damages Done And the company not wanting to take responibility
Someone somewhere in this organization damaged my tower in the process of sending it to me I called the company today as of this writing and they offered me a WiFi device which I no longer need *** reccomended a stick of RAM since I would be able to game better they placed me on hold for several minutes and then came back to try and blame *** but the box was undamaged when I received it and it was in an original Cybertron pc box which means it was not repackaged at all which means that Cybertron pc damaged my computer at some point and they don't want to own up to it so at this point I hate to be mean but I must be demanding
DESIRED RESOLUTION::I hate to be mean but at this point I demand another stick of RAM and an apology from head of this buisness for trying to delfect blame
BUSINESS RESPONSE:
Mr.,
We sincerely regret that the chassis at some point became scratched. We admit to being puzzled as to when the scratch could have occurred at our facility, as one of the final steps in packaging a system for shipment - whether a new machine or a repair - is a thorough wipe-down and inspection, including for cosmetic damage, such as a scratch.
Because we take such exceptional care as our normal practice, this is why it was initially suggested that the damage likely occurred during transit.
Regardless of the cause of the scratch, we sincerely apologize that the system was not received in a satisfactory condition.
We also want you, as we do all of our customers, to be happy with your choice of CybertronPC. This is why, over the course of several conversations, we offered our apologies and a variety of compensation options, ranging from a WiFi upgrade, to shipping the system at our cost both ways to replace the chassis with a new one, to a stick of memory.
You indicated to our Friendly Customer Service Team member that, the WiFi would not be useful, and as the scratch is covered by your router, that your preference would be the stick of memory.
Therefore, we have arranged to send a stick of memory to you, and should you have any questions regarding installation, or any other aspect of your system, please do not hesitate to contact us again.
Thank you again, Mr., you and your custom are greatly appreciated!
this is a great company to order computers from. we are a reseller that sells servers to customers and then maintains both the server and software for years and have had great sales and service from Cybertron. we have used them for years
We use Cybertron PC for all of our PC needs. Always very helpful and get things done in a very timely manner. They also always strive to get us the best possible price for our business needs.
I have been working with Cybertron as my company's primary IT vendor for 10 years. Their service and support have been outstanding. I value the team relationship they exhibit.