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CyberZone, Inc.

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CyberZone, Inc. Reviews (1)

Review: Cyberzone has hosted our website for our non-profit club for some time now. I made changes to our website as late as November 2014 with no problem, but on December 8th I noticed the link to our application on our site didn't work. When I went to change it, I found that I could not access my site nor my cpanel log in provided by Cyberzone. I immediately contacted [redacted] @ Cyberzone via email to let him know. I told him the message said the server where the page is located is not responding. I had no reply from Cyberzone by the 16th despite the email and a phone message left in between. Since then I have left numerous messages via phone, receptionist and email, but I have received no reply. Only one time did I talk to [redacted], and that is when he answered the phone when I called, and he told me he was in contact with another guy at a different company about moving my site to their server because they know more about Wordpress. He told me he had updated the server my site was on, and I'm assuming that is what caused all this, but since no one ever calls me, assume is all I can do. [redacted] said to call the next day regarding the other company taking over my site. I called, but he was out of the office and didn't call back. I called again the day after with the same response. Our site has been down for over a month, and they won't even call me back! We are a non-profit organization,but we still have bills, and without people being able to sign up for our classes, our income is greatly jeopardized. I can't even have another company take over my site because I have no access to cpanel, and that is what they would need to move it. I decided to go to Cyberzone in person today. Their website claims they are open until 5, but at 3 and 3:30, they were closed with no explanation on the door. I have no idea what to do. It was a huge learning curve for me to make the site in the first place, and now I am watching it disintegrate before my eyes. Every time I check it (www.tcdta.org), more links are broken and my pictures are all gone from the front page. It's no longer just the application anymore; none of the links work.Desired Settlement: I want [redacted] to make it a priority to fix the problem both with our website and my cpanel access, and by priority, I mean within a couple days. We've already been waiting for over a month. And I want a full refund for the time we had no website available to the public.

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Description: Computers - Networks, Computers - Service & Repair, Web Design, Internet - Web Hosting, Computers - Network Security, Computer Consultant, VOIP (Voice Over Internet Protocol) Sales & Service, Computer Software Publishers & Developers

Address: 1506 Cleveland Ave, Marinette, Wisconsin, United States, 54143

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