Cycle Real Estate Inc

Real Estate, Inc. Professional Property Management and Leasing May 29, 2015 Response to consumer complaint #[redacted]. INFORMATION: All available rentals are on a first come, first serve basis. All tenants must qualify according to Cycle Real Estate, Inc.'s qualifying standards. This includes meeting...

income requirement, we do a work history, rental history as well as credit and criminal checks. Applications can be obtained from the agent at the showing, our website or here in our office. We encourage people to drive by and look at the property. If they would like an appointment to view the inside, just give our office a call and we would be more than willing to schedule that. After the appointment is scheduled, we ask that you please call into our office the morning of your scheduled appointment to confirm the time and to make sure that you will be at the scheduled property. Agents remain at the property for ten minutes after the scheduled viewing time before they move on to their next appointment or return to the office. We have had prospective tenants call the office before a viewing, to let us know they are stuck in traffic, have run out of gas etc. and will be late and ask, if that is going to be a problem or will they need to reschedule the appointment. We ask that they remain on the line, so we and call the agent to see what his time constraints are. We then return to the caller and let them know what we have found out for them. SITUATION: In [redacted] case, she called in on Tuesday, May 12t h around 4:20 to set up appoint to view a property in Lacey. (Appointment notification to agent accepted Wednesday May 13 th at 8:01 am). Appointment was scheduled for Thursday May 14t h at 11:30. On the morning of, we did not receive a confirmation call back from [redacted] however, the agent did go and arrived at the property at 11:25 am. At 11:44 am, our receptionist received a call from [redacted] saying they were going to be late. Our receptionist called the agent to relay the message to the agent. At approximately 11:42 the agent had left the property to move on to his next appointment. The agent stated that they would need to reschedule the appointment. Our receptionist got back on the line with [redacted] and explained the situation. [redacted] was upset and handed the phone over to her boyfriend, who proceeded to swear and yell and wanted to know the address of our office and hung up. [redacted] and her boyfriend came into our office, and stated that the agents should be more flexible with their time and should not make appointments so close together. It is very bad business practice. While [redacted] and her boyfriend were at the front counter, the agent came into the office and he was confronted by [redacted] and her boyfriend. The agent explained that he waited ten minutes after the scheduled time with no word, so he moved on. There are times when people do not show up at all, that is why we have the confirmation call in place, as well as waiting the extra ten minutes. With that said, [redacted] and her boyfriend left our office. If they wanted to reschedule their appointment, they should have asked at that time or called us back and we would have rescheduled that for them. Sincerely, [redacted] Office Manager Cycle Real Estate, Inc.