Cycle Real Estate

Real Estate, IncProfessional Property Management and Leasing May 29, Response to consumer complaint # [redacted] INFORMATION: All available rentals are on a first come, first serve basisAll tenants must qualify according to Cycle Real Estate, Inc.'s qualifying standardsThis includes meeting income requirement, we do a work history, rental history as well as credit and criminal checksApplications can be obtained from the agent at the showing, our website or here in our officeWe encourage people to drive by and look at the propertyIf they would like an appointment to view the inside, just give our office a call and we would be more than willing to schedule thatAfter the appointment is scheduled, we ask that you please call into our office the morning of your scheduled appointment to confirm the time and to make sure that you will be at the scheduled propertyAgents remain at the property for ten minutes after the scheduled viewing time before they move on to their next appointment or return to the officeWe have had prospective tenants call the office before a viewing, to let us know they are stuck in traffic, have run out of gas etcand will be late and ask, if that is going to be a problem or will they need to reschedule the appointmentWe ask that they remain on the line, so we and call the agent to see what his time constraints areWe then return to the caller and let them know what we have found out for themSITUATION: In [redacted] case, she called in on Tuesday, May 12t h around 4:to set up appoint to view a property in Lacey(Appointment notification to agent accepted Wednesday May th at 8:am)Appointment was scheduled for Thursday May 14t h at 11:On the morning of, we did not receive a confirmation call back from [redacted] however, the agent did go and arrived at the property at 11:amAt 11:am, our receptionist received a call from [redacted] saying they were going to be lateOur receptionist called the agent to relay the message to the agentAt approximately 11:the agent had left the property to move on to his next appointmentThe agent stated that they would need to reschedule the appointmentOur receptionist got back on the line with [redacted] and explained the situation [redacted] was upset and handed the phone over to her boyfriend, who proceeded to swear and yell and wanted to know the address of our office and hung up [redacted] and her boyfriend came into our office, and stated that the agents should be more flexible with their time and should not make appointments so close togetherIt is very bad business practiceWhile [redacted] and her boyfriend were at the front counter, the agent came into the office and he was confronted by [redacted] and her boyfriendThe agent explained that he waited ten minutes after the scheduled time with no word, so he moved onThere are times when people do not show up at all, that is why we have the confirmation call in place, as well as waiting the extra ten minutesWith that said, [redacted] and her boyfriend left our officeIf they wanted to reschedule their appointment, they should have asked at that time or called us back and we would have rescheduled that for themSincerely, [redacted] Office Manager Cycle Real Estate, Inc